Neil Ferreira | Page 2

Ordered an Escalade - was told the price was 6k over MSRP which is ridiculous already but I agreed to it so I stuck by it. Asked specifically when agreeing to it about my lease rate and was told by Melissa which is ridiculous already but I agreed to it so I stuck by it. Asked specifically when agreeing to it about my lease rate and was told by Melissa that ‘they don’t play games with stuff on the back end’ so I will get the base money factor. 3 weeks later when the car arrives they tried loading 4K in extra costs in other parts of the loan…..and when called out said it ‘was a mistake in the software’. Then just said they were gonna charge me 3 times the base MF because that’s ‘what they do on Escalades’. Somehow….it equated to exactly 4K more for the car. The GM point blank told me ‘it’s my car and if you want it your gonna pay it’. Left with no choice and after paying deposits and buying accessories we relented. After having the car for a month the finance guy called and wanted another $200 so I could get my tag…comical. These people are common criminals. Do not ever buy a car from them. PS - all this is in writing also….didn’t even matter More

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Customer focused and very efficient. Was very effective in the hide of the internet and other non traditional sales methods. in the hide of the internet and other non traditional sales methods. More

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Noel was very easy to deal with. He knew everything about the vehicle and I left the dealership excited to drive my new vehicle the vehicle and I left the dealership excited to drive my new vehicle More

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Best experience for leasing my first car , thank you so much to everyone you helped. much to everyone you helped. More

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Great customer service and friendly staff. Highly recommend. Went in for my 10000 mile service and got a free oilchange with my new car purchase. Great people all around recommend. Went in for my 10000 mile service and got a free oilchange with my new car purchase. Great people all around More

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My overall experience working with Roberto and the team at Herb Chambers was fantastic. Each employee was very courteous and knowledgeable. I will absolutely recommend to all my family and friends. at Herb Chambers was fantastic. Each employee was very courteous and knowledgeable. I will absolutely recommend to all my family and friends. More

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I have bought 2great cars from them A BMWX1 and an I have bought 2great cars from them A BMWX1 and an Alpha Romeo Stevia Best Price service and qualityNixon went above and beyond for my needs Jacque I have bought 2great cars from them A BMWX1 and an Alpha Romeo Stevia Best Price service and qualityNixon went above and beyond for my needs Jacqueline is a expert at Customer service and guided me without pressure I am so happy ! More

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Excellent customer service and seamless deal. Very appreciative of the customer service and attention that I received on a recent lease deal. The lease/trade process was simple, fair and efficien Very appreciative of the customer service and attention that I received on a recent lease deal. The lease/trade process was simple, fair and efficient. Sales manager Jason Mitchell was extremely responsive and helpful from start to finish. Finance director Jackie Sasso was friendly and very accommodating in managing my paperwork without issue. Sales consultant George Belovitch provided a detailed tutorial on the vehicle and the vast amount of technology and features. Couldn't be more satisfied with the experience and would highly recommend Herb Chambers Cadillac. More

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Outstanding My Service Experience is always Outstanding, AJ Pulvie is completely the Herb Chambers Difference, with setting Appointment, concern with issues and f My Service Experience is always Outstanding, AJ Pulvie is completely the Herb Chambers Difference, with setting Appointment, concern with issues and follow up Phone Call to make sure I am Satisfied.. Completely Professional and Knowledgeable... More

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Tim Oliveira was an exceptional salesman My overall experience with this dealership was outstanding . I dealt primarily with Tim Oliveira and his manager Kenny turchetta. It was somewhat o My overall experience with this dealership was outstanding . I dealt primarily with Tim Oliveira and his manager Kenny turchetta. It was somewhat of a complex transaction as I had a title issue with my trade. They worked tirelessly to get this transaction completed and were friendly courteous and consummate professionals. I also worked closely with Jackie Sasso at the end of the transaction as I desired my business to be the Lessee. Jackie was amazing as well and also worked tirelessly to complete the transaction . All in all I highly recommend this dealership . More

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