Neil Haskins | Page 9

I spent my first day of vehicle shopping just for vehicle types that I was interested in, did test drives and checked prices at different dealers. JP Liesenfeld at this dealer gave me the quote without any types that I was interested in, did test drives and checked prices at different dealers. JP Liesenfeld at this dealer gave me the quote without any hassle that made me come back to them the next day. Other dealers wanted to match after I told them their quoted prices were too high than i could get somewhere else, however I didn't like that way of hassle dealing. So I came back to this dealer the next day and bought a brand-new Nissan Murano from JP and Brian. They both were friendly and great customer service. JP is a little more informative about the vehicle and what available source that we may be interested, good follow-up on this vehicle purchase and my inquiry about some accessory . The whole process was great except there were couples of issues. It was the memorial holiday weekend, so they were very busy, I had a long wait, 2.5 hours to get into business office for paperwork. Eventually I got a vehicle around 9:30 PM, too dark to check out everything. When I arrived at home, and found out that there were couples of scratches on the hood which I could tell caused by detail clean works and the car wasn't very well clean both inside and outside. I was very disappointed. I stopped by very early the next morning and met Neil, a sale manager, he was able to exchange a different car for me, luckily, they had exact the same one. They expressed their apology for delivering that vehicle to me. Although there were some problem but overall I am happy with my purchase and satisfy on their customer service . I will recommend them to buyers I know More

Report | Print

Let's get the bad out of the way first: This is not the most "aesthetically pleasing" dealership. The showroom is somewhat old and small, with little floor space that holds only three or four cars. The s most "aesthetically pleasing" dealership. The showroom is somewhat old and small, with little floor space that holds only three or four cars. The salemen don't even have cubicles, but rather small desks lined up against the window, one after another. But this is trivial, mere window dressing. Let's be honest, what separates one car dealership from another? There are two main reasons: (1) price and (2) friendly people. And Luther Nissan is tops in these categories by a mile. I shopped around via the Internet to get the best price on a new Murano. I corresponded with Mike Jung, one of the sales managers. Unlike other dealers, Mike was very responsive and pleasant to deal with, dotting all the I's and crossing all the T's by email. All the numbers were broken down in an easy-to-understand format; there were no surprises to be had. When I arrived everything was all set to go. Igor Tenenbaum, a very pleasant saleman, showed us the vehicle and its features and shephered the paperwork. And when we had a slight hiccup with one of the documents, Neil Haskins, another sales manager, went above and beyond in getting the problem fixed quickly and easily. More importantly, Luther's pricing was far and away the best of any of the local dealers -- and trust me, I contacted them all. Luther was very aggressive with their numbers, besting multiple dealers by several thousand dollars. There was no run-around or game-playing -- the lowest number was laid out from the beginning and it was significantly better than anyone else could do. Simply put, if you're looking for a new Nissan in the Twin Cities, go to Luther. More

Report | Print

This was the best car buying experience I've ever had. Form sales to finance. I told them what I wanted and where I needed my payments and they accommodated me. I would definitely recommend them to anyo Form sales to finance. I told them what I wanted and where I needed my payments and they accommodated me. I would definitely recommend them to anyone looking to purchase a vehicle. Thanks again. More

Report | Print

Kurt was very knowledgeable, Brian served good customer service, Jason was very helpful, Neil & Rich were nice. I have been on a search for a new car for months. Actually the Nissan Altima was the first o service, Jason was very helpful, Neil & Rich were nice. I have been on a search for a new car for months. Actually the Nissan Altima was the first one I looked at but I did not drive it. After my lenghty search I kept thinking I wish I had driven the Altima. I am from IL and while in MN I had my son go with me so I could drive it snd see what he thought. I had received the best quote from Brian at Luther Nissan over two other dealers on the internet in your area. Once I drove it I was sold. The service was great however I have about one week till the paperwork is finalized. Until than I am very satified. When I returned home there was an ad in Chicago Tribune from Gurnee,IL Nissan for the same model car I had just purchased. They offered a $2500.00 Nissan rebate plus a big discount through their dealership. I called Jason about the rebate. He suggested I call that dealer to inquire about it. I learned the rebate was for $1500.00 like I got plus a $500.00 for manuel seats and another $500.00 discount for Nissan financing. I called Jason back and we talked about this. I learned the car was a base car and I did have a few extra perks over what they were offering. That being said I am happy again with my purchase. Now I hope Anderson Nissan in Rockford, IL will welcome me with service on this vehicle. Thank you for good service and the nice car I purchased. Sincerely, Carol Garbisch More

Report | Print