Neil Kelly | Page 3

I sent my review through email. And still have not received any return phone calls after many attempts to speak with someone. I left my number with Carlos yesterday and someone was supposed to call me received any return phone calls after many attempts to speak with someone. I left my number with Carlos yesterday and someone was supposed to call me back today. More

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Tundra Jordan and his team of managers were patient with my wife and me and eased us into our first truck. Being in a 2020 Tundra wasn’t just a truck, it bec Jordan and his team of managers were patient with my wife and me and eased us into our first truck. Being in a 2020 Tundra wasn’t just a truck, it became a grand piece of traveling technology and they spared no time or expense to make that apparent. They took this approach because they cared out about us as a family, including our newborn son, and we can’t be more appreciative. More

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Again the Best Experience of any Dealership This is the second vehicle within 18 months that we have purchased from Rice Toyota. We traveled 234 miles just because they are that good. Ian Gray This is the second vehicle within 18 months that we have purchased from Rice Toyota. We traveled 234 miles just because they are that good. Ian Gray is by far one of the most honest individuals that we have ever worked with. Along with Neil Kelly you can not go wrong. They are there for you. They both go the extra distance to ensure the best deal for both us as consumer and Rice Toyota. I will always recommend Rice Toyota to family and friends. Our daughter purchased a new 4 runner last spring and as the slogan goes, "At Rice Toyota we make it right!" Keep up the Great Work. More

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Best Experience Ian Gray was very professional and knowledgeable. He worked with us very patiently and greatful. He helped and worked hard to find great deal for us. Ian Gray was very professional and knowledgeable. He worked with us very patiently and greatful. He helped and worked hard to find great deal for us. I highly recommend Ian Gray and you won't disappointed . More

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Tacoma purchase! Great experience at Rice! Terrance searched the state for the truck I wanted and got it to Greensboro. They beat out two competing dealerships and ga Great experience at Rice! Terrance searched the state for the truck I wanted and got it to Greensboro. They beat out two competing dealerships and gave me a great deal. More

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Awesome - Easiest car purchase I've ever made! Ian Gray was my Sales Consultant. He was super professional and personable. He was very helpful, answering all of my questions effectively, and I ne Ian Gray was my Sales Consultant. He was super professional and personable. He was very helpful, answering all of my questions effectively, and I never felt pressured. Rice Toyota was the first ever dealership that sent me off with a full tank of gas and a tin of cookies. Each of these 'nice things' was unexpected and pleasantly surprising. I can't think of a single thing negative about my experience with Rice Toyota and Ian Gray. Thank you for helping to get me into a new car! More

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They never gave up I have been to many dealerships either with my parents buying or myself trying to buy. The experience I had today was above and beyond anything I coul I have been to many dealerships either with my parents buying or myself trying to buy. The experience I had today was above and beyond anything I could have imagined. The guys at Rice Toyota never gave up trying to get me in a vehicle. They worked for days with the bank and finally put me into an amazing car! I can’t say enough great things about everyone there! I will definitely be referring my friends and family to go to Rices Toyota first! More

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No key fob, not disclosed before sale. I previously had a good experience with Rice Toyota, where I bought a 2007 Camry and had service done on my 2005 Lexus LS. Then I had this sub-par I previously had a good experience with Rice Toyota, where I bought a 2007 Camry and had service done on my 2005 Lexus LS. Then I had this sub-par buying experience. Seems like not having a spare key should be disclosed before the sale, since it's an important part of any car. Lose the one key, you're stuck for weeks. And maybe I would have asked for a price adjustment. In addition, the wipers were original to the 4-1/2 year old car, and streaked when we used them.. How hard is it to look at the manufacture date stamped in the wiper? I saw it. Made in 2014. The 30,000 mile maintenance light was on from the start. When I took the car home, the Low Battery Light was also on. A new key cost me $400 including 2 trips and programming. New wipers: more than $40. Thankfully, my Local Flow Volvo Service person did away with the maintenance light in minutes in the service entrance by watching a video, at no cost. No special tools needed. Turns out the battery was fine, but nobody had reset the warning light after replacing the battery, which looks new. I reset that myself in my garage. I wonder why they didn't take care of these things before they showed the car and sold it to me? Some significant issues were present that should have been dealt with before the sale. And while signing the papers, there was the hard sell on a service agreement which would have cost $2,500 after a $1000 discount. No thanks! Lost my trust. I won't be back. The good? Sales person Latosha was nice. Except for the $440 I had to shell out I didn't know about, the price would have been decent. Volvo makes a good car, and this one took us to the beach and back 3 days after I bought it, racking up 600 miles without a hitch after I got the warning and maintenance lights sorted out. More

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4Runner TRD Pro Ian was terrific to work with! If you are looking to purchase a Toyota in Greensboro stop by and speak with Ian. Also, Neil the Sales Manager was grea Ian was terrific to work with! If you are looking to purchase a Toyota in Greensboro stop by and speak with Ian. Also, Neil the Sales Manager was great during the sales process. I was not impressed when dealing with the service department but it did not take away from the buying experience. More

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Dealer patience and understanding was outstanding After searching online to find the car I wanted I went in to visit Rice Toyota and met Ian. Ian was one of the biggest reasons I bought the car from R After searching online to find the car I wanted I went in to visit Rice Toyota and met Ian. Ian was one of the biggest reasons I bought the car from Rice (all for good reason). Ian was thoughtful, patient, and conscientious of all my wants and needs. He listened to me and my needs. He was able to answer all my questions about all the cars and models we looked at. Even when I had to walk away to think and save, Ian was patient and did not pressure me to do anything I did not want to do. After months of talking back and forth to figure out exactly what I wanted, Ian and the sales team really went above and beyond to get a new car exactly as I wanted it, and at the best price around. I recommend Ian and Rice Toyota to anyone looking to buy a vehicle. They had an amazing customer experience and service. I will be buying from them again for sure. More

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