Neil Stefani | Page 11

Neil was very helpful throughout the whole process. Would go back in the future because of his mannerisms. Would go back in the future because of his mannerisms. More

by jilaponce Verified Customer Verified Customer

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Worked with Neil (internet mgr of sales) he and I worked out a price on my trade in. When I went in to pick up my new vehicle; the sales mgr. said he was offering $1500 less than the amount previously agree out a price on my trade in. When I went in to pick up my new vehicle; the sales mgr. said he was offering $1500 less than the amount previously agreed to by the internet sales mgr. I'm from Texas and I believe your word is your bond! This kind of service is substandard More

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Like family When I stetted the process of getting my new car, it was a little rough and scary. I’ve been working for a long time to be able to afford and get a ne When I stetted the process of getting my new car, it was a little rough and scary. I’ve been working for a long time to be able to afford and get a new vehicle for my now small family. Jessica and Neil were absolutely amazing through everything. They immediately started to do everything they could to get me in the car I was looking at. Jessica and I instantly bonded and I will always appreciate her kindness and passion as a person. Neil made sure to make me feel as if I was important to him and his work. I had an over all great experience with this dealer, besides one thing. The Finance Manager that I dealt with was very rude and inconsiderate and down right awful. I have never felt so insulted and disgusted with myself before, until I met this woman. She insulted me, my finances, and my intelligence. I almost walked out after being so excited that I was able to get the car I’ve been working so hard for. Because I wanted to have a co-signer for a better interest rates, she thought it was appropriate to make me feel worthless. Using the words, “This is the way the bank approved it, you got 10 other denials. Do you really think you could get this car on your own?” It broke my heart because I DID get this car on my own, I was just looking for a better interest rate. She made me feel rushed and I wasn’t able to ask the questions I needed to ask. She stated, “you need to hurry up and sign these. I have another deal to do.” She added things to my loan without asking me. She pushed papers in front of my face and wanted me out of her office. Jessica, the General Manager, and the Sales Managers did everything they could to make sure I wasn’t going to feel like that again. The issue was dealt with on a timely matter and made me feel like family. I recommend this dealer to anyone that is looking for a new car or needing service on their vehicle. More

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Choose Nick to help you I HATE salesmen and told the first salesman, Mike not to call and if he wanted the sale to wait until I called him. He called me twice in two days an I HATE salesmen and told the first salesman, Mike not to call and if he wanted the sale to wait until I called him. He called me twice in two days and it REALLY put me off. I went on line and got an email from Neil. Neil did everything via text. I told him no sales tactics and to do the best he could or I would walk away. Neil got me the car and deal I wanted. We both forgot to have mud flaps put on but we got it. The sales tactics for maintenance, etc in the finance department are WAY too heavy but a necessary evil I guess. I haven’t used the maintenance department as yet so no review for you there. More

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DO NOT BUY HERE.. RIP OFF COMPANY!! I would not even give these people a 1 star, but it will not let me do less than that... ok so my wife and I went here this afternoon looking to trad I would not even give these people a 1 star, but it will not let me do less than that... ok so my wife and I went here this afternoon looking to trade her 2015 Jeep Wrangler (24k miles) in on a Colorado. She found one she liked, we test drove it while Neil was getting the figures on the jeep. She loved the truck....however when we got back to the dealership, Neil came to her with a trade in value of 27k (way below value for this jeep) she has had everything done to this jeep.. She has put in over 30k in upgrades. Now she knows she's not going to get everything she's put into it but 27k dollars for this jeep....COME ON!!!!!..... So to move onto the part of what they were asking for their truck...it is a 2018 Colorado zR2 with over 11k miles. They are wanting 43k dollars for this truck, when I showed them the same truck online going for 37-39k they dropped the price down to 40999.... now the SAME truck with less miles was going for 37999 when I showed them this their response was "'well sometimes our prices are different then others and maybe they don't have as much in the truck as we do"... WHAT???? Same truck less miles over 5k more!!!! So the moral is they wanted to way LOW BALL me on my trade but OVER sell theirs.... I will NOT be recommending anyone here!!!!! More

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Greatest place on earth Amazing place to purchase. Can't express how wonderful they all are especially the staff . Great perks and truly the best.I've bought over 16 vehicle Amazing place to purchase. Can't express how wonderful they all are especially the staff . Great perks and truly the best.I've bought over 16 vehicles there....with no issues. More

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Great car buying experience, pressure free, love my new Trax I began my car shopping experience online and was greeted by a phone call from the online department of Palm Chevrolet. The call was courteous and inf I began my car shopping experience online and was greeted by a phone call from the online department of Palm Chevrolet. The call was courteous and informational. I then made a trip to the dealership for a test drive, I loved the Trax but wasn't sure if I wanted the LS or the LT. I took another 48 hours to decide and was not pressured. I returned to make my purchase, the process went very smoothly and I was very impressed with the financing aspect of the transaction. I love my new Trax and will highly recommend Palm Chevrolet (my third purchase from this dealership!) More

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Excellent customer service Management effectively assisted in rectifying some delivery issues. They worked diligently to resolve the issues in an acceptable and responsive mann Management effectively assisted in rectifying some delivery issues. They worked diligently to resolve the issues in an acceptable and responsive manner. Jeff and Jacob Richardson, along with Tammy, made things happen. I"m an old timer so consist customer service is of great importance for me. There are too many dealerships these days that might as well be called "Just Once" since they leave their customers with the attitude that they would never purchase another vehicle from them. Palm Chevrolet EXCELLED in the kind of service that brings people back. More

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excellent They were able to locate the exact car that I was looking for both with color and options and was able to get it the next day They were able to locate the exact car that I was looking for both with color and options and was able to get it the next day More

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Stay Away First of all, the salesman, Neil Stephani, is the only saving grace for this dealership! I leased a 2016 Malibu in mid march. I was down here caring First of all, the salesman, Neil Stephani, is the only saving grace for this dealership! I leased a 2016 Malibu in mid march. I was down here caring for my mother who is ill and the car I was leasing needed to be turned in. They knew the car had to be registered in SC where I live and assured me that tax, tag, title, transfer, etc. was included in the deal. They didn't turn ant paperwork until 7/21. I then had to bring the car in for warranty and recall work on 7/27 (had to be towed in). When I picked up the car on 8/1 I inquired about the registration. They had it but no tag decal. I have now been advised (8/16) that there is a SC tax owed and I have to take care of that and if I get a ticket it's my problem. The service was also a nightmare. I needed a loaner car and they said they couldn't authorize until they confirmed it was warranty work though they knew about the recalls. It wasn't until 7/16 they determined it was warranty work (the car was 3 mos. old) and gave me a car to drive. The service guy Dave was rude and when my tag issue heated up I couldn't get a call back from the F & I guys, JD and Jeff, ot the Sales Mgr. Dominic. The only guy who responded to me and stayed on it was Neil. I had to call Chevy corporate just to get them to give me the bad news. They also have a store in Gainesville. I would steer clear of the dealership and Chevy in general. I only gave it one star because this mechanism wouldn't allow me to give none. This is the absolute worse experience I have ever had in buying/leasing a car. They really don't care about customers after they purchase a car and define the stereotype of car sales. They are rude, unresponsive and dishonest. I will make sure to speak to anyone who is thinking about going there to help them avoid this type of experience. I would say shame on them but they have no shame! More

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