Neko Preston | Page 21

The car buying experience was fine. I didn't have any issues finding the type of car I wanted. My salesman Dillon was very nice and willing to put in the effort to help me find exactly what I wanted. The issues finding the type of car I wanted. My salesman Dillon was very nice and willing to put in the effort to help me find exactly what I wanted. The negotiations were long, drawn-out, and unpleasant however. I had to work to get them to make a reasonable deal that was at least a small percentage off of the sticker price. Once we came to an agreement they then went about locating the exact car I wanted and THEN they asked me if I was willing to change to a different interior trim. I had to stand my ground and hold them to what we had agreed upon. Dillon then promised that the car would then be in by Tuesday or Wednesday when in reality it took until Friday to get the car. In the meantime they set me up with an inferior trim level of the car I had purchased despite my request for one of the same level. From false promises, to poor detailing, and poor communication, the whole experience was quite irritating and did not leave me feeling like I was valued as a customer. More

by Dodge Verified Customer Verified Customer

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Great Salesman - Horrible Finance Dept Customer Service This dealership, and especially Matthew Essington, went above and beyond for us. Would highly recommend. Matthew was the best salesman I have worke This dealership, and especially Matthew Essington, went above and beyond for us. Would highly recommend. Matthew was the best salesman I have worked with - patient, knowledgeable and kept us completely updated during the entire process. Today's environment is nothing any of us has seen before, but this was the easiest car purchase we have ever made. Update - 05/11/2020 - After NOT receiving a copy of our signed paperwork, we found out from Hyundai Motor Finance that the dealership finance dept had messed up and our first payment was due in 45 days, rather than the 120 days we qualified for and was assured would happen. After calling the finance dept for nearly a week and being promised a call back (didn't happen), they finally took my call today to tell me that they had several cases like mine, but Hyundai would not let them correct their mistake. I was apparently out of luck. I am hugely disappointed in the way this was handled by the finance dept. Their lack of communication, giving copies of signed paperwork and general lack of give-a-crap ruined the entire experience, which had been very enjoyable. Their customer care after the sale is a complete joke. They received their funding and could care less whether they did their job correctly. More

by wearesportsfans Verified Customer Verified Customer

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Quick and easy! Scheduled an oil change and tire rotation. They got me all set up and out the door in record time. Online scheduling was a breeze. Scheduled an oil change and tire rotation. They got me all set up and out the door in record time. Online scheduling was a breeze. More

by Kyle Verified Customer Verified Customer

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Took care of an out-of-towner The car I wanted was not widely available in my state, so I had to drive in from out of state to get my deal done. They managed to accommodate my requ The car I wanted was not widely available in my state, so I had to drive in from out of state to get my deal done. They managed to accommodate my requests. Would buy from them again. More

by SEANHOFF Verified Customer Verified Customer

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Our buying experience was great, Jordan was excellent We appreciated the interest level that everyone at the dealership showed in our search for a good quality used car for our son. In addition to our sa We appreciated the interest level that everyone at the dealership showed in our search for a good quality used car for our son. In addition to our salesperson Jordan we met two managers and several other people in the dealership. The purchase process was very easy and did not take very long. It was nice to be able to get in see what we wanted to see and drive away with the vehicle without any hassle. More

by sdixon0 Verified Customer Verified Customer

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Professional, Friendly... always feel like family I just purchased my second vehicle (Tucson) so very excited. Great place and group of people . Will most definitely recommend to family, friends and n I just purchased my second vehicle (Tucson) so very excited. Great place and group of people . Will most definitely recommend to family, friends and neighbors. More

by SSHOUSEHOLD13 Verified Customer Verified Customer

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Decent car buying experience. Salesman did bend over backwards to find us what we liked. We are very happy with our Sante fe. Thanks everyone at Edmund Hyundai backwards to find us what we liked. We are very happy with our Sante fe. Thanks everyone at Edmund Hyundai More

by RAZ0872 Verified Customer Verified Customer

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Fantastic. ! Isiah was great. He came across genuine throughout the whole process and wanted me to truly be in a car I would love to drive! throughout the whole process and wanted me to truly be in a car I would love to drive! More

by SARA.M.FUDGE Verified Customer Verified Customer

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I could not have had a better experience. The staff was so welcoming and personable, it made the experience amazing. Also, they worked to provide me with the best deal based on my budget. Came out with a g so welcoming and personable, it made the experience amazing. Also, they worked to provide me with the best deal based on my budget. Came out with a great car. Couldn’t be happier. More

by BALKENJT Verified Customer Verified Customer

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Sales very attentive, patient, kind. Even though the internet sales price is unattainable and false advertising, and it's why I went, he showed me all cars I wanted knowing the price I came in for was n internet sales price is unattainable and false advertising, and it's why I went, he showed me all cars I wanted knowing the price I came in for was not going to be the price of any vehicles. Sad that we did not get detailed since it took until 11 pm to finalize so the car washers were all gone. Got a decent deal on a new car with less features than I wanted. More

by JESIRKA.THEMOM Verified Customer Verified Customer

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