Nellie Gonzalez

Nellie was very helpful, professional and courteous during my visit. She explained everything and did it without it feeling like it was a rush job. during my visit. She explained everything and did it without it feeling like it was a rush job. More

by TNYREZ Verified Customer Verified Customer

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I recently had the pleasure of working with Nellie Gonzalez while purchasing my new car, and I cannot recommend her highly enough! From the moment I arrived at the dealership, Nellie was warm, welcomi Gonzalez while purchasing my new car, and I cannot recommend her highly enough! From the moment I arrived at the dealership, Nellie was warm, welcoming, and incredibly knowledgeable about the vehicles. She took the time to understand my needs and preferences, guiding me through the options without any pressure. Nellie’s professionalism and dedication were evident as she answered all my questions thoroughly and patiently. She made the entire buying process smooth and enjoyable, ensuring that I felt confident in my decision. What I appreciated most was her honesty and transparency; she didn’t just aim to make a sale but genuinely wanted to help me find the right car for my lifestyle. Thanks to Nellie, I drove away in a fantastic vehicle that I absolutely love! If you’re in the market for a car, I highly recommend seeking out Nellie Gonzalez. She is an exceptional salesperson who truly cares about her clients. Thank you, Nellie, for an outstanding experience! More

by ERODRIGUEZ110 Verified Customer Verified Customer

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Absolutely wonderful service! !! Nellie and JT (Finance) were phenomenal. Recommend your service and your team any day. !! Nellie and JT (Finance) were phenomenal. Recommend your service and your team any day. More

by THENUNEZFAMILY Verified Customer Verified Customer

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I recently had a fantastic experience purchasing a car from Nellie Gonzalez at West Side Lexus. From the moment I walked in, she was welcoming, knowledgeable, and attentive to my needs. She took the time from Nellie Gonzalez at West Side Lexus. From the moment I walked in, she was welcoming, knowledgeable, and attentive to my needs. She took the time to understand what I was looking for and guided me through the entire process with patience and professionalism. Nellie made sure I had all the information I needed to make an informed decision and answered all my questions thoroughly. Her positive attitude and genuine passion for helping customers truly stood out. Not only did I find the perfect car, but the entire transaction was smooth and efficient. I felt valued as a customer and appreciated the exceptional service I received. I highly recommend Nellie Gonzalez to anyone in the market for a new vehicle. Thank you for making this experience so enjoyable! More

by ERODRIGUEZ110 Verified Customer Verified Customer

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I had an amazing car buying experience—Nellie Gonzalez was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the enti was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the entire process. Highly recommend! Judy in the finance department made everything smooth and stress-free—she explained everything clearly and was a pleasure to work with. Highly recommend this team! More

by nessa315 Verified Customer Verified Customer

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We were happy with the dealership. Nellie responded to our questions and helped the entire process go quickly. Nellie responded to our questions and helped the entire process go quickly. More

by mfaiola2000 Verified Customer Verified Customer

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Buyers should be told in advance to unfreeze credit versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to wor versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to work as hard to sell vehicles. Also, don’t waste a buyer’s time if you can’t be competitive on a trade-in. Just say it in advance so the buyer can make a decision to get an appraisal from you or not. You should revise your survey to include “Maybe” or “Not Sure” as options to your question about recommending your dealership. I indicated Yes, but it’s a Maybe or Not Sure. More

by vkirila Verified Customer Verified Customer

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Everyone was kind and knowledgeable. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. More

by rachel.lagaly Verified Customer Verified Customer

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Nellie was very knowledgeable about the Lexus RX and she was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. More

by jennifergcook Verified Customer Verified Customer

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Customer service was spot on from the moment I walked through the door to moment I left. through the door to moment I left. More

by judibhaskins Verified Customer Verified Customer

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