Nelson Galeano | Page 7

I returned to Paul Conte Cadillac after leasing a new Cadillac dealership and had a challenging experience and returned to Paul Conte where they are concerned about their clients and not just profit! Cadillac dealership and had a challenging experience and returned to Paul Conte where they are concerned about their clients and not just profit! More

by Limmomann Verified Customer Verified Customer

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I like the service, location and the manager was so nice to explain everything to me. to explain everything to me. More

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I bought a Lyriq luxury 2024. Mr. Nelson was wonderful and explained everything in details. Appreciated. Mr. Nelson was wonderful and explained everything in details. Appreciated. More

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I've had issues from the beginning sale back in 2019 from poor service upon picking up my certified preowned vehicle to poor quality service during my warranty period but what took the cake was most recently poor service upon picking up my certified preowned vehicle to poor quality service during my warranty period but what took the cake was most recently in May of this year 2024 when I went into another Cadillac dealership to inquire upon purchasing another new Cadillac and trading in my existing one. What came next was a shocker. The salesman comes back to us and tells me what I would have never have expected. That the Cadillac I purchased from Paul Conti in 2019 was involved in 2 non disclosed accidents. One 6 months into their lease that was moderate damage and another in 2017 that was minor. All involving front end collisions of some sort. I tell this salesman that's impossible because I received a clean CarFax carefully gone over with myself and Paul Conti salesperson Nelson Galeano back in 2019 during the presale and when picking up. This new CarFax presented to me by another Cadillac dealership details both accidents 2-3 years prior to my purchase however the CarFax I received in 2019 from Nelson Galeano is not showing any of these 2 accidents. Very suspicious that neither one was disclosed during my sale at all. The car was being leased at the time of both accidents out of Paul Conti so both accidents occurred during that time. I purchased an off lease vehicle from Paul Conti that was involved in 2 accidents while being leased out of their location and they never disclosed this to me as the purchasing consumer in 2019 upon my sale. I've already contacted Consumer affairs and BBB and have this on file. Another thing is I have been experiencing a slight rattling noise and roughness in my front end since the day I picked up my car back in 2019 and I've brought it to Paul Conti's attention couple times during a service visit and they passed it off as just the way run flat tires perform and that nothing was wrong. Now I find out from a local independent repair facility that my front struts are the reason for this slight rattle and roughness I've been experiencing all these years. I believe this strut issue occurred most likely during these 2 accidents but was never addressed. I have yet to hear from anyone at Paul Conti to address these accident non disclosure issues to try and resolve it. I wanted to get another Cadillac but now I'm addressed with a resale value issue that seems to put me in between a rock and a hard spot as to what to do. I'm considering seeking legal advise as to what can be done in court by an attorney but I need to find time to research one. In the meantime, I wouldn't recommend stepping into this dealership for sales or service unless something changes and they step up to the plate with some resolution to save the Paul Conti's reputation which doesn't look good as of now. Accident non-disclosure is a very serious issue and had I known, I would have never purchased this vehicle from them. I base my buying decisions and I believe most consumers, on whether a car has been involved in accidents and my trust in Paul Conti has been shattered and its a shame because even though I've had service issues during my visits to Paul Conti, I still felt some loyalty to return when I could, but now that loyalty has vanished More

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I recently had the pleasure of visiting Paul Conte Cadilac and met with Nelson Galeano. I was interested in leasing an XT4 Cadilac and I must say my experience was OUTSTANDING! I was referred to Nelso Cadilac and met with Nelson Galeano. I was interested in leasing an XT4 Cadilac and I must say my experience was OUTSTANDING! I was referred to Nelson by a very good friend of mine Sam Giacomo who said I must make an appointment with Nelson as he had just had a great experience when purchasing a Cadillac with him. From the moment I walked in to the dealership I was greeted warmly by a very friendly staff. I was immediately introduced to Nelson upon my arrival. I sat with Nelson for quite some time. Nelson was not only extremely professional, but so knowledgeable and very patient addressing all of my questions I had about the vehicle. We then went for a test drive and I absolutely loved the car. We went back to his office and we worked out a deal that was excellent and I approved of after discussing various options. Nelson was very efficient in preparing all of the necessary paperwork and we closed the deal very quickly. I highly recommend Nelson at Paul Conte Cadilac to anyone interested in joining the Cadilac family. He exceeded all of my expectations in all aspects of the leasing process. Nelson was honest, reliable, and a gentleman with integrity. It was The Best and Smoothest leasing experience I have ever had ‼️💯+++ More

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Nelson Galeano was amazing. This was the best experience I've ever had purchasing a car. Would highly recommend Paul Conte Cadillac and our salesman Nelson Galeano!!! This was the best experience I've ever had purchasing a car. Would highly recommend Paul Conte Cadillac and our salesman Nelson Galeano!!! More

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Friendly environment, great customer service, they took care of all my needs and way beyond my expectations. 10/10 would recommend care of all my needs and way beyond my expectations. 10/10 would recommend More

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Nelson went above and beyond to get this deal done. Very patient and supporting, held our hand through out the whole process and broke down each step for us. I would 100% recommend meeting with Nelson. Very patient and supporting, held our hand through out the whole process and broke down each step for us. I would 100% recommend meeting with Nelson. No surprise prices like other dealer ships and fair pricing More

by fernando_Mora Verified Customer Verified Customer

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We enjoyed the personal treatment, the professional presentation and the clean facility. Like the coffee and the bagels too! presentation and the clean facility. Like the coffee and the bagels too! More

by boaz.a60 Verified Customer Verified Customer

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Great staff. Courteous. Thanx Danny love my car the cake was a nice touch. Seeyousoon Courteous. Thanx Danny love my car the cake was a nice touch. Seeyousoon More

by ESALIG212 Verified Customer Verified Customer

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