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Nelson Samson
660 Reviews
660 Reviews
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660 Reviews of Nelson Samson
Verified Customer
February 25, 2025
Needs to improve on customers service drastically. .customers with apptiontments . when stating when vehical will be done let it be done . not leading your customers on when the tech that shoul .customers with apptiontments . when stating when vehical will be done let it be done . not leading your customers on when the tech that should complete the job is not even at work and an tech that can't complete the job is trying to do it. More
by LABERMUNDEZ64
February 24, 2025
Isaac sounded Highly professional! His dealing with the customer was satisfactory! Wondries sounded a good place! His dealing with the customer was satisfactory! Wondries sounded a good place! More
by MANUEL_SUYDARAM
Other Employees Tagged: Kanika Khiev, Di Wu, John Kan, Angel Glorioso, Emilio Ruiz, Gordon Li, Jason Pysher, Todd Tamaki , Isaac Perez
February 23, 2025
My first experience with Wondries Toyota service department was so professional, knowledgeable, friendly, and kept me updated on my defective 2024 Prius Prime vehicle.. Apparently, my engine broke department was so professional, knowledgeable, friendly, and kept me updated on my defective 2024 Prius Prime vehicle.. Apparently, my engine broke in half which is unheard of. This is the 1st time I’ve purchased a LEMON car from Toyota. Nelson (service agent) is so helpful, understanding, caring and making sure everything goes smoothly. He knows what I'm going through is very stressful and having to wait over 30 days for the engine to arrive doesn’t make things better. He took good care of me and I’m very impressed with him. I have nothing but good things to say about Nelson. He's the guy to go too. As for the management, I give them my utmost respect because they put the customer first. I have a friend that mentioned John Kan to me before I even went to the dealership. She told me how great of a manager he is. I totally agree with what my friend said about him. At the beginning, I didn’t have the opportunity to meet John in person. I did talk to him over the phone and he made sure I’m taken care of. There were 2 things that warranty didn’t cover but he went out of his way just to make it happen. If it wasn't because of John nothing is possible. This is excellent customer service just like Nordstrom. I’m so glad I finally had a chance to meet John and thank him in person. This is a go to dealership for service work or making a purchase. They provide excellent customer service and make sure everyone that leaves there is happy with their service. You won't get this kind of service from any other dealership like them. More
by jen
Other Employees Tagged: John Kan
February 22, 2025
Fast efficient and good customer service. This is why I keep coming back and continue purchasing my cars from your dealership. This is why I keep coming back and continue purchasing my cars from your dealership. More
by KRAZED28
Other Employees Tagged: Kanika Khiev
February 18, 2025
I like Wondries Toyota Dealership because of the friendly customer service. The wait time has also been excellent customer service. The wait time has also been excellent More
by Norma C.
Other Employees Tagged: Kanika Khiev, Di Wu, John Kan, Angel Glorioso, Emilio Ruiz, Gordon Li, Jason Pysher, Todd Tamaki , Isaac Perez
February 17, 2025
No issues. Everything went smoothly. Sales consultant Carlos Bravo was very helpful in looking at new Camrys. Everything went smoothly. Sales consultant Carlos Bravo was very helpful in looking at new Camrys. More
by SIRA.LEV
Other Employees Tagged: Todd Tamaki
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