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Nelson Samson
Nelson Samson at Wondries Toyota

Nelson Samson | Page 28

Service Advisor

Wondries Toyota

1439 W Main St
Alhambra, CA 91801

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4.7
660 Reviews
4.7

660 Reviews

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660 Reviews of Nelson Samson

November 01, 2024

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Employee Rating

Did not like having to purchase parts separately from the service transaction of having them installed. More

by CRAIGGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2024

Wondries Toyota responded

Craiggill, thank you for servicing and providing feedback. We are sorry to hear of your dissatisfaction. For future, please ask for the Parts Dept Manager or Service Drive Mgr while you are onsite. We appreciate your business and value you as a customer.

November 01, 2024

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Employee Rating

They helped me so much and fixed my car properly. I like Nelson service very professional More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2024

Wondries Toyota responded

jack, thank you for servicing with us and providing feedback. We are happy to hear you had a professional service experience. We appreciate your business and value you as a customer.

October 30, 2024

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Your prices for service are outrageous. Price gouging at its finest. Trying a different dealer next time. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 04, 2024

Wondries Toyota responded

Jim, than you for servicing with us and for providing feedback. You are welcome at any time to review services or pricing with our Service Drive Mgr, John Kan 626-289-8000. We appreciate your business and value you as a customer.

October 29, 2024

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Employee Rating

Was good, car is running good . They were open early and worked for me . Overall it was good More

by Joannaperez31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kanika Khiev, John Kan, Angel Glorioso, Emilio Ruiz, Gordon Li, Jason Pysher, Todd Tamaki , Ramon Elias Jr, Isaac Perez

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Oct 31, 2024

Wondries Toyota responded

Joannaperez31, thank you for servicing with us and providing feedback. We are happy to hear you had a nice service visit and that your car is running well. We appreciate your business and value you as a customer.

October 26, 2024

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Employee Rating

The service department is pretty solid. Been going there for 20 years. The usual antics, like charging an hour of labor for a five minute cabin filter change. I was in a hurry and didn’t w More

by RogerBabbit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Wondries Toyota responded

Roger Babbit, thank you for servicing with us. You are welcome to speak with or contact the General Manager by phone or email at at GM@wondriestoyota.com. We appreciate your business and value you as our customer.

October 26, 2024

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Employee Rating

He was helpful and he showed me how exactly is the car and what it's all about More

by JESUSMILTON20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Wondries Toyota responded

JesusMilton20, thank you for servicing with us and providing feedback. We are happy to hear you were well served by Advisor Nelson. We appreciate your business and value you as a customer.

October 23, 2024

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Employee Rating

Always happy to come in to this place. ..Great Customer Service. Plus the Staff is also great More

by KIDBOYDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kanika Khiev, Di Wu, John Kan, Angel Glorioso, Gordon Li, Jason Pysher, Todd Tamaki , Ramon Elias Jr, Isaac Perez

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Oct 24, 2024

Wondries Toyota responded

KidBoyDog, thank you for servicing with us and providing feedback. We are happy to hear you continue to receive great customer service. We appreciate your business and value you as our customer.

October 22, 2024

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Not really helpful. Wasn’t notified when my car was ready and had to wait longer while my car was ready the whole time. More

by GUSTAVO_GARCIA33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 23, 2024

Wondries Toyota responded

Gustavo_Garcia33, thank you for servicing with us and providing feedback. We are sorry to hear that your service visit was disappointing. You are welcome to reach out to the Service Drive Mgr, John Kan 626-289-8000 at any time. We appreciate your business and value you as a customer.

October 21, 2024

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Employee Rating

Nelson provided great assistance and kept me updated on my service. Great job. Will definitely be back. More

by MARIAC.RODRIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2024

Wondries Toyota responded

Mariac.Rodrig, thank you for servicing with us and providing feedback. We are happy to hear that Nelson was so helpful. We appreciate your business and value you as our customer.

October 17, 2024

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Employee Rating

Excenntte servicio y honestidad wondries Toyota de Alhambra buen trato al cliente número uno en ca More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: N S

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Oct 18, 2024

Wondries Toyota responded

Oscar, thank you for servicing with us and providing feedback. We are happy to hear you had a pleasant service experience. We appreciate your business and value you as a customer.

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