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Nelson Samson
660 Reviews
660 Reviews
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660 Reviews of Nelson Samson
October 14, 2024
I brought in my car to have its transmission to get changed and it has gotten worse. I got my car back and my wheel alignment was too far to the left. In addition to that my apple play and screen on my changed and it has gotten worse. I got my car back and my wheel alignment was too far to the left. In addition to that my apple play and screen on my dashboard will go black and will not show up. The buttons on my steering wheel have also been malfunctioning. When I asked the dealership to fix all of these issues all they did was realign my wheel. But I had to wait for more than 4+ hours. Samson was polite but very short with me. Granted he may have been busy, but it’s no excuse for being quite stand off-ish and short with me and my daughter. More
by Edward Balino
Verified Customer
October 14, 2024
Convenient location, easy in & out, quick service, and friendly employees. Simple to deal with & fair pricing. friendly employees. Simple to deal with & fair pricing. More
by NGIBBS0
Other Employees Tagged: Di Wu, Todd Tamaki
October 11, 2024
Golden did his best and was sincere. I am happy to have met such a good person. I hope he will service my car again if given the chance. Thanks, I am happy to have met such a good person. I hope he will service my car again if given the chance. Thanks, More
by JOSHUA8428
Other Employees Tagged: Gordon Li , Ramon Elias Jr
October 09, 2024
Nelson has always been very helpful and always answers all our comments. He is very helpful and knowledgeable. all our comments. He is very helpful and knowledgeable. More
by Tonyandrade317
Other Employees Tagged: Kanika Khiev, John Kan, Angel Glorioso, Emilio Ruiz, Gordon Li, Jason Pysher, Todd Tamaki , Ramon Elias Jr, Isaac Perez
October 07, 2024
I normally had a good costumer service , but this last experience wasn’t so great they made wait such a long time for a a simple oil change , maybe because it was prepaid, moving forward I’ll go to a loc experience wasn’t so great they made wait such a long time for a a simple oil change , maybe because it was prepaid, moving forward I’ll go to a local mechanic More
by ALVAREZREINA23
October 05, 2024
They overcharged me on labor. I’m from Canada and tried to take full advantage of the situation. They bold-faced lied about the price I needed to pay. The data book stated that a I’m from Canada and tried to take full advantage of the situation. They bold-faced lied about the price I needed to pay. The data book stated that a clutch replacement is 10h but charged me “14.5h”. None of these numbers were on the invoice. They offered to give me $700-70 back. I was tired of dealing with a service department that lacks simple integrity. The service manager was very nice however, he looked into it and I was able to get some money back. I was disappointed that the final conversations I had with anyone from this dealership was through text messages. The lack of customer relations should’ve have surprised me considering the way they lacked the honesty when they knew I was in need their help. I researched the customer reviews and wasn’t surprised that many were one-star reviews. More
by moberlyg
Other Employees Tagged: John
October 05, 2024
Amazing and quick service, everything was communicated clearly with me and all my questions were answered! clearly with me and all my questions were answered! More
by VICTORIAAGUILAR74
Other Employees Tagged: Kanika Khiev, Di Wu, John Kan, Todd Tamaki , Ramon Elias Jr
October 05, 2024
I’ve been going to the dealer for Car maintenance For many years. I Have met many great employees Who are helpful and explain what needs to be done. They do their best to make the customer happy. Thank y many years. I Have met many great employees Who are helpful and explain what needs to be done. They do their best to make the customer happy. Thank you, Nelson for the best service! More
by NOAHBEAR0406
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