Neyma Cuello | Page 25

Neyma Cuello demonstrated a lack of follow-up and failed to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t un to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t until I escalated the issue to Jeep corporate that I received the proper customer service and follow-through, as no one seemed to care prior to that. While we are now past this issue and in a better place, this survey pertains to Neyma, and my responses reflect my experience in 2024.customer service. Based on this experience, I will not be working with her again. More

by wagner.mateo Verified Customer Verified Customer

Report | Print

The staff were very professional and knowledgeable, very attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. More

by brario Verified Customer Verified Customer

Report | Print

Incredible, they are attentive and very professional , they check the whole car and check the tires they check the whole car and check the tires More

by Hanier Marin Verified Customer Verified Customer

Report | Print

Chris and Jorge did a great job for free, and provided updates in real time through text and phone calls. They identified the problem immediately. updates in real time through text and phone calls. They identified the problem immediately. More

by sokol1 Verified Customer Verified Customer

Report | Print

Neyma was very helpful and got me the quotes I needed on tires even though I only needed a recall on the jeep. I got the tires with you finally. Thanks. tires even though I only needed a recall on the jeep. I got the tires with you finally. Thanks. More

by MARIA.FERNANDEZ0 Verified Customer Verified Customer

Report | Print

Great Service, I came in for an oil change on my 2006 Jeep Wrangler with 54,000 original miles, the service staff are exceptional, they were very polite and welcoming. Service was quick. Very happy. H Jeep Wrangler with 54,000 original miles, the service staff are exceptional, they were very polite and welcoming. Service was quick. Very happy. However I do have one complaint, I took advantage of the dealership’s car wash services, I paid the porter directly, my complaint is the towel used to dry my vehicle was dirty and left streaks on the windshield which made it difficult to see while driving in the afternoon sunlight. Additionally the tire treatment sprayed from the tires onto my black wheel guards and onto the body of my car leaving obvious spots. I haven’t taken any actions to remove the stains but I’m hoping they come off. More

by kgilliam2010 Verified Customer Verified Customer

Report | Print

They we're very kind accurate did not take long and I will advise anyone and everyone to come to them to get their Jeep or any other vehicle service that was purchased there thank you so very much will advise anyone and everyone to come to them to get their Jeep or any other vehicle service that was purchased there thank you so very much More

by christineacosta48 Verified Customer Verified Customer

Report | Print

Muy mala atención se quedaron una semana con el carro y n resolvieron el problema resolvieron el problema More

by valles2000hotmail Verified Customer Verified Customer

Report | Print

Neyma was very kind and helpful. She called me once my Jeep was fixed and ready for pick up. She called me once my Jeep was fixed and ready for pick up. More

by pokey007 Verified Customer Verified Customer

Report | Print

Neyma was great always letting me know every few days what was the status of my car. Communication is key makes me feel like they really care. Richard Vargas Thank you what was the status of my car. Communication is key makes me feel like they really care. Richard Vargas Thank you More

by RICHIEICU2 Verified Customer Verified Customer

Report | Print