Purchased a used 2017 Jeep Wrangler UT last month
(customer name: Nicolas Maciel). Jovannie - my sales rep - was friendly and got me a good setup. However, the Sales Manager was incredibly aggressive
(customer name: Nicolas Maciel). Jovannie - my sales rep - was friendly and got me a good setup. However, the Sales Manager was incredibly aggressive in final negotiations, stipulating the perfect condition of the Jeep. Come to find out, 2 weeks later there is a bunch of air in the cooling system, an undisclosed aftermarket ECU chip, and a check engine light thrown for a bad fuel ignition system with less than 500 miles driven on the dash. They also committed TITLE TRANSFER FRAUD on the plate transfer paperwork when they voided my daily driver plate improperly instead of my other vehicle! I have been put out of pocket $1,100 due to their lack of competency. Since these issues arose, there have been nothing but runarounds on the phone and a lack of accountability!! I am submitting a formal Attorney General complaint, FTC Report, and beginning the business fraud litigation process with a consumer protection attorney. I can reverse these, and this review, however, if the dealership is willing to call me back and be proactive with their money and time. Good luck!!
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by Nicolas Maciel
Jul 22, 2026 -
Chevrolet of Wesley Chapel responded
Nicolas, we understand your concerns regarding the condition of the vehicle, the title transfer, and the communication you've experienced since your purchase. We appreciate you taking the time to share your feedback.
Please contact us directly so we can review your concerns and discuss your experience further. Matt Ashton - Fixed Ops Director - mashton@lithia.com
Chevrolet of Wesley Chapel was great to work with.
They conveniently worked with us via text until a deal was made. We loaded up the family and drove in to test drive the Traverse and made the purchas
They conveniently worked with us via text until a deal was made. We loaded up the family and drove in to test drive the Traverse and made the purchase.
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by hpa418
Other Employees Tagged:
Nicole from Finance
Jan 05, 2026 -
Chevrolet of Wesley Chapel responded
Thank you for sharing your positive experience with us! It's awesome to hear our team made the process easy and convenient for you. Safe travels!
Cordial, polite, Professional!
Nick was totally awesome 👌! Rodrigo was Awesome! Most strongly recommend to anyone!
Nick was totally awesome 👌! Rodrigo was Awesome! Most strongly recommend to anyone!
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by Bubblehead
Other Employees Tagged:
Rodrigo Pereira
Nov 25, 2025 -
Chevrolet of Wesley Chapel responded
Thank you for your review of our team! We appreciate your business and we hope to see you again at Chevrolet of Wesley Chapel.
Very professional auto service, trusted dealer and a very
friendly staff. Will come next time for oil change and minor storage service. The shuttle of driving you home and pick you up when the service is fin
friendly staff. Will come next time for oil change and minor storage service. The shuttle of driving you home and pick you up when the service is finished is very practical and time saving.
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by Mario
Service Price Transparency
Nov 10, 2025 -
Chevrolet of Wesley Chapel responded
Hi Mario, it's fantastic to hear about your experience with our team! Thank you for choosing Chevrolet of Wesley Chapel and see you next time!
Quick and easy to schedule.
Wait was much less than told and everyone is super courteous.
Wait was much less than told and everyone is super courteous.
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by Jamiemyles23
Service Price Transparency
Nov 10, 2025 -
Chevrolet of Wesley Chapel responded
Thank you for your glowing review! We are committed to providing the best customer experience possible and it's great to hear that we were able to meet your expectations.
They took very good care of me .
With I could say the same for General Motors. This dealership stepped up and helped out . Thanks you
With I could say the same for General Motors. This dealership stepped up and helped out . Thanks you
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by Mbick
Service Price Transparency
Other Employees Tagged:
Camilo
Nov 04, 2025 -
Chevrolet of Wesley Chapel responded
Thank you for sharing your feedback. We are so glad to hear our team could assist you. We hope to see you again at Chevrolet of Wesley Chapel!
Nick was very helpful and easy to work with.
The whole process was smooth, no hard sell, financing was great.
The whole process was smooth, no hard sell, financing was great.
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by scott c
Oct 30, 2025 -
Chevrolet of Wesley Chapel responded
Hi Scott, we're pleased to hear Nick and our team made the process smooth and hassle-free at Chevrolet of Wesley Chapel. Thank you for your business and enjoy your new ride!
Friendly customer service.
Great selection of vehicles. Great service department. Have leased several vehicles from them.
Great selection of vehicles. Great service department. Have leased several vehicles from them.
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by Bobgarcia50
Service Price Transparency
Oct 27, 2025 -
Chevrolet of Wesley Chapel responded
Thank you for being a loyal customer and for sharing your positive experience with Chevrolet of Wesley Chapel. We truly appreciate your business and look forward to serving you again in the future!
Great customer service, fast and friendly.
Thank you, I'll be returning for all of my vehicle needs.
Thank you, I'll be returning for all of my vehicle needs.
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by domivener
Service Price Transparency
Oct 20, 2025 -
Chevrolet of Wesley Chapel responded
Thank you for taking the time to give us a five-star rating. It means a lot to us and we hope you have an amazing day!