Nicholas Scala | Page 6

Got charged $2,200 for a broken ground wire and a set of new spark plugs.. the technician admitted he missed the broken ground wire the first time he checked them on day 1. So 10 days later he finally found new spark plugs.. the technician admitted he missed the broken ground wire the first time he checked them on day 1. So 10 days later he finally found the broken ground wire after going back to the basics when a dozen other things didn't do the trick. Again the technician was honest and admitted his fault and apologized for taking so long. However the service writer who writes up the bills was not understanding or reasonable at all with the bill. Also every time I went there to check in on the service he always said I was just getting ready to call you.. then he would go on and tell me a story about one of his vehicles years ago that had nothing to do with my situation.. horrible customer service. My service advisor Matt did the best he could with the information they were giving him. I think next time someone comes in and tells them they think it's a bad ground they might double check that first on day one as I really stressed that more than once to them.. I believe Bob the technician will do a much better job next time around. However I don't think the guy that writes the bills up will change at all.. sad. More

by rlabbe101 Verified Customer Verified Customer

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The service was excellent, everything was explained thoroughly and even better I got to use a coupon for service. Every little savings helps in todays economy. I have a beautiful car I purchased almos thoroughly and even better I got to use a coupon for service. Every little savings helps in todays economy. I have a beautiful car I purchased almost a year ago, and my experience in sales and service has been extremely positive. More

by cindy-myers1 Verified Customer Verified Customer

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Very accommodating, friendly staff! Asked for a loaner and they had one ready for me. Kept me updated on my vehicle with texts messages. Asked for a loaner and they had one ready for me. Kept me updated on my vehicle with texts messages. More

by jhurley0089 Verified Customer Verified Customer

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Dover Auto is a very good place to have your service done and everyone is very friendly. and everyone is very friendly. More

by sheryl.weymouth Verified Customer Verified Customer

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The service that was provided was exceptional fast and professional. I will be sure to use your service department again. professional. I will be sure to use your service department again. More

by Jmccarthy895 Verified Customer Verified Customer

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They were aware of problem, they fixed it ,and they gave me quote ,very happy me quote ,very happy More

by Steve Verified Customer Verified Customer

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Clean and quiet facility. Served quickly after I arrived, and the service was provided in a very timely fashion. Served quickly after I arrived, and the service was provided in a very timely fashion. More

by BONICAAALEXANDER Verified Customer Verified Customer

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Friendly and honest service. Nick Scala is great with providing detailed, helpful information and service explanations Nick Scala is great with providing detailed, helpful information and service explanations More

by philharford.nh Verified Customer Verified Customer

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I found the customer service, workmanship received was excellent, couldn't be happier good job. excellent, couldn't be happier good job. More

by ddim377 Verified Customer Verified Customer

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Service department has been great to work with. Excellent communication, easy to schedule, very efficient! Excellent communication, easy to schedule, very efficient! More

by LRN Verified Customer Verified Customer

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