Nick Capparelli | Page 10

I am a current BMW customer, and my vehicle was totalled in an accident. I looked at BMW Ft Washington, Devon, Main Line and competitiors like Infiniti, Lexus, and Genesis. The service i received from Scott in an accident. I looked at BMW Ft Washington, Devon, Main Line and competitiors like Infiniti, Lexus, and Genesis. The service i received from Scott was amazing. I called into the sales department and was lucky enough to speak to Scott. He quickly responded to my inquiries about a CPO X1 and followed up with a text & email with his contact information. An appointment to test drive the vehicle was setup promptly and when my husband found a competitor with a competitive price, Scott was able to adapt and win us as customers. We got to the BMW West Chester office, the car was warmed up and ready to be driven. When we choose the final vehichle it had been prepared for immediate sale. Scott exemplified a level of customer service we have NEVER received before. We have been clients of Mercedes, BMW, Volvo and Lexus and Scott is personable and friendly. We will recommend him and BMW West Chester to our colleagues, friends and family. The showroom, finance director and tech support also added to our positive experience. I am having fun driving my Utah Orange Metallic X1! More

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Really appreciated John’s help, knowledge and support through my BMW buying process. He was awesome!!! through my BMW buying process. He was awesome!!! More

by chaseartnow Verified Customer Verified Customer

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Scott made the buying process enjoyable and was incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach. incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach. More

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My sales rep, Robert Madden was honest, responsive and stayed in touch with me throughout the purchasing process. Great customer service. stayed in touch with me throughout the purchasing process. Great customer service. More

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Wayne was very professional and exceeded our expectations. He made sure we were happy with the vehicle and made sure it had all the things we were looking for in our new car. expectations. He made sure we were happy with the vehicle and made sure it had all the things we were looking for in our new car. More

by Dave Sexton Verified Customer Verified Customer

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Ian Martin, my sales associate, was very informative and helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sal helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sales associate when my car was recalled as soon as it was delivered. It took BMW three (3) weeks to let the dealer know how to inspect my car to even figure out if the recall was applicable. Other than the recall, the sales process at this dealer was great! More

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We had a seamless experience from start to finish. Lauren made our buying so pleasant Lauren made our buying so pleasant More

by mrossick Verified Customer Verified Customer

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We were warmly greeted when we walked into the West Chester BMW showroom without an appointment, and were quickly introduced to Scott Gately, our sales associate. He talked to both my husband and me fo Chester BMW showroom without an appointment, and were quickly introduced to Scott Gately, our sales associate. He talked to both my husband and me for several minutes to determine what we wanted in a car, and did not waste time trying to talk us into something we did not want. He showed us one car,we test drove it, and bought it! Nick,the money guy, and Rachel, the Genius, were very helpful and knowledgeable. Every person we met in the agency treated us with kindness and respect, and knew their jobs well. We were aware of BMW automotive excellence; I believe people like Scott, Nick, and Rachel are an essential component of that excellence. More

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The dealership & the employees were very welcoming. There was plenty of inventory for the type of vehicle I was interested in. There was plenty of inventory for the type of vehicle I was interested in. More

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I have dealt with Ralph for my last three BMW’s. Always, tries and get me the best bang for my buck. He is professional and easy to work with, goes above and beyond to find me the perfect car. Always, tries and get me the best bang for my buck. He is professional and easy to work with, goes above and beyond to find me the perfect car. More

by mschu6512 Verified Customer Verified Customer

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