Nick Capparelli | Page 11

Ian Martin, my sales associate, was very informative and helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sal helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sales associate when my car was recalled as soon as it was delivered. It took BMW three (3) weeks to let the dealer know how to inspect my car to even figure out if the recall was applicable. Other than the recall, the sales process at this dealer was great! More

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We had a seamless experience from start to finish. Lauren made our buying so pleasant Lauren made our buying so pleasant More

by mrossick Verified Customer Verified Customer

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We were warmly greeted when we walked into the West Chester BMW showroom without an appointment, and were quickly introduced to Scott Gately, our sales associate. He talked to both my husband and me fo Chester BMW showroom without an appointment, and were quickly introduced to Scott Gately, our sales associate. He talked to both my husband and me for several minutes to determine what we wanted in a car, and did not waste time trying to talk us into something we did not want. He showed us one car,we test drove it, and bought it! Nick,the money guy, and Rachel, the Genius, were very helpful and knowledgeable. Every person we met in the agency treated us with kindness and respect, and knew their jobs well. We were aware of BMW automotive excellence; I believe people like Scott, Nick, and Rachel are an essential component of that excellence. More

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The dealership & the employees were very welcoming. There was plenty of inventory for the type of vehicle I was interested in. There was plenty of inventory for the type of vehicle I was interested in. More

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I have dealt with Ralph for my last three BMW’s. Always, tries and get me the best bang for my buck. He is professional and easy to work with, goes above and beyond to find me the perfect car. Always, tries and get me the best bang for my buck. He is professional and easy to work with, goes above and beyond to find me the perfect car. More

by mschu6512 Verified Customer Verified Customer

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Great experience working with Ian finding the right car. We drove a few that day, never felt pressured on anything. Finalizing the purchase and financing with Nick was seamless, options explained very w We drove a few that day, never felt pressured on anything. Finalizing the purchase and financing with Nick was seamless, options explained very well. Before we left Pendelton set up the idrive and car play while going over all the features. More

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Scott was very knowledgeable and helpful. It was an easy experience from beginning to end. It was an easy experience from beginning to end. More

by bstoddard Verified Customer Verified Customer

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Though we are new to BMW of West Chester, Scott Gately made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressu made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressure felt. Scott ensured the car was clean and neat for both during viewing and delivery. Scott made us the car buying experience delightful and reminiscing forever. My family was super happy, and he made sure everyone including our little one felt home. Scott also made sure his colleagues were available for us on time and completing the process smooth and enjoyable. We will definitely recommend Scott Gately and BMW of West Chester to our friends, colleagues and anyone in the market for BMW. Scott Gately connected well and felt known for years, Scott, you are miles ahead and rocking.. More

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Class act. Very focused on the customer’s experience. Low pressure — let the car sell itself. Very knowledgeable. Embodies what you pay extra for to drive a BM Very focused on the customer’s experience. Low pressure — let the car sell itself. Very knowledgeable. Embodies what you pay extra for to drive a BMW. More

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My Z4 M40i is the 3rd BMW my wife and I have purchased from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a pleasure to work with that I will definitely go back to him and recommend him to my family and friends. Nick Capparelli was also an absolute pleasure to work with. Both Ian and Nick made my experience a good one. Thanks Ian and Nick see you guys on the next one. More

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