Nick Colucci | Page 19

Warranty Repairs Beyond any customer service I’ve ever had at any dealership. They take care of their community!!!! They wear knowledgeable and genuinely concerned wit Beyond any customer service I’ve ever had at any dealership. They take care of their community!!!! They wear knowledgeable and genuinely concerned with the issues at hand. More

by Ctpowell85 Verified Customer Verified Customer

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2019 Atlas SEL R-line 4-motion. Purchased extended warranty for 9yr/120000 miles and was told everything would be covered bumper to bumper under warranty. Did not read fine print unt Purchased extended warranty for 9yr/120000 miles and was told everything would be covered bumper to bumper under warranty. Did not read fine print until the next day and saw there was a $100 deductible, which was never mentioned at time of signing. Feels like dealer pulled a fast one and snuck that in. Purchased scheduled maintenance package and was told would cover every 10K miles service from 10k to 50k. Did not read fine print until next day. Service was for 10k, 20k, 40k, and 50k mile service. 30k not included. I should have been more thorough when signing, but was at dealership for most of the day with 8 month pregnant wife, tired, and just wanted to get home (over 1 hour drive away). Felt dealership should have been more clear with what I was purchasing with maintenance and extended warranty packages, instead of being generic with explanation. Thus, feels like their bottom line was to sale and push more cost onto buyers. Was not given VW Financing at 1.9% (despite excellent credit score) with sale/dealer discount price because was told it’s one or the other. That was not explained when speaking over the phone day prior to coming in. Bate and switch sales tactics. Would have done more work to search for better credit union financing than last minute decision on the spot, if I was informed of that from the start. Had to pay for extra options that dealer packaged into price and would not remove. Cost transferred to me, for extra floor mats at privacy screen, things I never would have purchased but had to pay for. An extra $500 in cost for unnecessary useless products that will sit in garage. More

by TD40 Verified Customer Verified Customer

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Joey was great! I had the easiest time getting the car I wanted. It was the least stressful car shopping experience. Joey was great! So happy and personable. I love m I had the easiest time getting the car I wanted. It was the least stressful car shopping experience. Joey was great! So happy and personable. I love my new Atlas. More

by jtroxcil Verified Customer Verified Customer

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My Go-To VW Dealership! My family has purchased multiple cars from the Capo VW/Mazda dealership throughout the years, and they have consistently been friendly, easy to work w My family has purchased multiple cars from the Capo VW/Mazda dealership throughout the years, and they have consistently been friendly, easy to work with, and made the process streamlined. Nick Colucci is an excellent manager and really knows how to run a business with excellence and transparency. Richard McAllister was the salesman I worked with on my most recent purchase, and he was VERY knowledgeable about VW vehicles, and you could tell had a real passion. I appreciate that he wasn't pushy or forcing a sale, but informed the customer and let them decide. More

by efrench Verified Customer Verified Customer

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Outstanding Customer Service and Transparent! This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had a fabulous experience purchasing our car. Chuck Lilly helped us throughout the car finding and purchasing/leasing process. He was absolutely incredible! They offer extremely competitive prices and always put the costumer first. They are a MUST if you are looking to buy/lease a car. More

by Mackenzie Verified Customer Verified Customer

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Quick Process Overall a great dealership. A lot of options while you wait for snacks and drinks. I worked with J. J. Davis in sales who was willing to help out in g Overall a great dealership. A lot of options while you wait for snacks and drinks. I worked with J. J. Davis in sales who was willing to help out in getting us the best deal on our new Tiguan. Paul in fiance was great to talk to and didn't BS, just directed us to what was important. No one likes to be stuck in a dealership all day, at least I don't, so I did appreciate getting in and out. The only thing I would complain about would be attention to detail, in the detail department. The car was delivered to us awhile clean, there were many areas where bugs, etc were left on the car and some smudges on the interior. Overall, would recommend. More

by taylorm2 Verified Customer Verified Customer

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So easy to get the car I wanted!! The team here is unlike any other. I went to a couple dealerships before this one and the sales people were very pushy and made me feel uncomfortable The team here is unlike any other. I went to a couple dealerships before this one and the sales people were very pushy and made me feel uncomfortable as a first time buyer. The guys at Capo VW made the process so easy and didn't push at all. Richard was amazing and helped so much to make the process go smoothly and get me into the exact car I wanted. Paul made it so that I wasn't at the dealership for hours signing paperwork and answered all of my questions. Nick the sales manager made sure to make me feel welcome when I arrived and that was much appreciated. I am in love with my new car and will definitely purchase from Capo VW again. Thank you so much! More

by beckabird816 Verified Customer Verified Customer

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Wonderful experience We bought a 2019 VW Jetta for our daughter and everything was just great. Curtis the salesman was patient and helpful and Chris in finance was great t We bought a 2019 VW Jetta for our daughter and everything was just great. Curtis the salesman was patient and helpful and Chris in finance was great too! After getting the car home we noticed an abrasion on the drivers side door so we left that comment in our review. The next day the manager Nick called us and said that’s not how they deliver cars and for us to bring it in so they could take care of it. We got the car back on Friday and it looks good as new. So very happy with the service and this dealer. This is the first VW in our family and hopefully not our last. We will be referring friends and family to you as well. Thank you ;) More

by Rachel Verified Customer Verified Customer

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Caring staff, easy transaction The team at Capo VW worked with me and my needs via a weeks-long email exchange, and they gave me exactly what I wanted at the price I was seeking wit The team at Capo VW worked with me and my needs via a weeks-long email exchange, and they gave me exactly what I wanted at the price I was seeking with a transaction that was super quick and easy when I picked up my vehicle. They legitimately cared about what I was seeking and went out of their way to accommodate me. I really appreciated the concern and service they provided. More

by aleisner Verified Customer Verified Customer

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Capo VW always takes good care of me Arlen took good care of arranging my 2017 Passat for service. I was very impressed with the video I received from Ron who was servicing my car, I got Arlen took good care of arranging my 2017 Passat for service. I was very impressed with the video I received from Ron who was servicing my car, I got video on my cell phone plus home computer. Cory's Service Ad visors always take good care of me. More

by HARVOHMAN Verified Customer Verified Customer

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