Nice smooth easy I did change oil, the welcome was fast,
received my car, sitting relax drink coffee, then received my car clean with all service done, pay and leave like nothing
received my car, sitting relax drink coffee, then received my car clean with all service done, pay and leave like nothing
More
by Luay_fouad
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 18, 2024 -
Lexus of Sacramento responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Christian Simon
General Manager
Professional and quick turn around Gives you detailed
information and works with my work schedule
information and works with my work schedule
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by Nash212321
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 16, 2024 -
Lexus of Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento.
Best Regards,
Christian Simon
General Manager
Very nice The staff and the service was really
knowledgeable at what they do .
knowledgeable at what they do .
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by DBUZHIKOV
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 16, 2024 -
Lexus of Sacramento responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento!
Best Regards,
Christian Simon
General Manager
Nick made it seamless with getting service on my Lexus
From drop off to dealer car to pick up easy
From drop off to dealer car to pick up easy
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by rob3102515101
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 15, 2024 -
Lexus of Sacramento responded
Thanks for leaving Lexus of Sacramento a five-star review, Rob! We are glad that Nick ensured your service visit went smoothly from start to finish.
I love the way I am treated as a person and customer.
In that order.
In that order.
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by Ect1965
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 15, 2024 -
Lexus of Sacramento responded
We're grateful to have you as a Lexus of Sacramento customer and friend. Thanks for the review!
The process went smoothly.
There were no surprises I was pleased on how Nick presented the maintenance treatment
There were no surprises I was pleased on how Nick presented the maintenance treatment
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by MARKMENDO
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 14, 2024 -
Lexus of Sacramento responded
Thank you, Mark, for your business and this review. We're happy to hear that Nick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Christian Simon
General Manager
Overall experience was excellent.
Everything was completed on time. Only thing missing was the inspection report but not a big deal
Everything was completed on time. Only thing missing was the inspection report but not a big deal
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by pradeep_nannepaga
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 14, 2024 -
Lexus of Sacramento responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Best Regards,
Christian Simon
General Manager
Good I had a good experience.
The only problem was the Lyft could not find my location
The only problem was the Lyft could not find my location
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by JUNEMORRIS46
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 11, 2024 -
Lexus of Sacramento responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, June, we look forward to having you as a valued customer for many years to come!
Best Regards,
Christian Simon
General Manager
RESOLUTION: Russ reached out to me and went tremendously
above and beyond to ensure the outcome was a positive one. Thank you Russ!
I took my vehicle to my local dealer that does my service for my other
above and beyond to ensure the outcome was a positive one. Thank you Russ!
I took my vehicle to my local dealer that does my service for my other vehicles and they informed me that the rotors on the vehicle are warped. I called Lexus of Sacramento and they scheduled me an appointment for 2/10 at 10am. Kyle reached out to me for something else and knew to expect me plus the dealer even confirmed my appointment- and then I got a call that I missed at 8:30 from Nick Cruz saying they "don't have a used car technician on the weekends". A used car is just a new car with some miles on it, and a Lexus is a Toyota. I also never heard back from the sales manager Bryon Burdette after sending him an email and calling him. Hopefully they will foot the bill for the repairs as I live 2 hours away and will not be driving out to them again...but I'm happy to keep updating my review either way.
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by AHBRYANNASALAZAR
Verified Customer
Verified Customer
Feb 12, 2024 -
Lexus of Sacramento responded
I'm sorry to hear about the issues you've experienced with your vehicle and our service. We strive for clear communication and efficient solutions, so it's disappointing to see we fell short in this instance. I understand how frustrating this must be, especially considering the distance you have traveled. This is deeply concerning to us and we would like to discuss this further, but are unable to do so without a name or any form of contact. Please reach out to me directly so that we can work on a resolution together. Thank you, Russ McDuffie - Service Director - 916.465.6291
Feb 14, 2024 -
AHBRYANNASALAZAR responded
Russ, thank you for reaching out and helping me with the repairs. It’s hard to find people like you in the industry and I greatly appreciate all you did to help me make sure my new (to me) car is safely up and running.
Nick is the best service manager with knowledge and
courtesy. Get details explanation and right on time.
courtesy. Get details explanation and right on time.
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by TomSC
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 11, 2024 -
Lexus of Sacramento responded
Thank you so much for your kind words, Tom, and for taking the time to leave us this wonderful feedback!
Best Regards,
Christian Simon
General Manager
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