Service was delayed all day.
Incomplete work done! Not a satisfying service experience ?? Unsatisfactory!
Incomplete work done! Not a satisfying service experience ?? Unsatisfactory!
More
by JOYSEE38
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 09, 2024 -
Lexus of Sacramento responded
I'm sorry to hear about your experience. We strive for timely, thorough service so it's disappointing to see we've fallen short in this case. If you're open to discussing this feedback further, please reach out at your earliest convenience - I would like to ensure all outstanding concerns are addressed.
Thank you,
Russ McDuffie - Service Director - 916.465.6291
Always great.
Nick makes things simple and convenient. Lexus' customer service is the main reason I drive a Lexus.
Nick makes things simple and convenient. Lexus' customer service is the main reason I drive a Lexus.
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by KIMMAH53
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 08, 2024 -
Lexus of Sacramento responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and our team, and we look forward to working with you again.
Best Regards,
Christian Simon
General Manager
Outstanding!
Compliments, as usual, to Nick Cruz. Professionalism, knowledgeable, informative, pleasant are a constant at this dealership. Thank you.
Compliments, as usual, to Nick Cruz. Professionalism, knowledgeable, informative, pleasant are a constant at this dealership. Thank you.
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by dixon10135
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 07, 2024 -
Lexus of Sacramento responded
Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon!
Best Regards,
Christian Simon
General Manager
Very pleasant!
Had a great experience. Really enjoyed working with Nick! He is a great person and I look forward to working with him again!
Had a great experience. Really enjoyed working with Nick! He is a great person and I look forward to working with him again!
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by JUDY.FOOTE
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Feb 07, 2024 -
Lexus of Sacramento responded
Judy, Thank you so much for your kind words for Nick, and for taking the time to leave us this wonderful feedback!
Best Regards,
Christian Simon
General Manager
The Service Center does a great job with my Lexus.
In addition, the Service Center provides great customer service, is nicely arranged, has great coffee and provides a pleasant environment.
In addition, the Service Center provides great customer service, is nicely arranged, has great coffee and provides a pleasant environment.
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by SALLY_LEE
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2024 -
Lexus of Sacramento responded
Thank you for taking the time to share your thoughts on working with our team, Sally. We're glad to hear we delivered such a great experience!
Best Regards,
Christian Simon
General Manager
Straightforward and easy It was manageable and I waited
for my car to get fixed in the waiting room
for my car to get fixed in the waiting room
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by Johannadepaz28
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Jan 18, 2024 -
Lexus of Sacramento responded
Thank you so much for your kind words, Johanna, and for taking the time to leave us this wonderful feedback!
Best Regards,
Christian Simon
General Manager
I brought my car in for a routine service.
I let him know that my low tire pressure light had come on. They serviced my vehicle with no apparent problems and l got my car back.
I let him know that my low tire pressure light had come on. They serviced my vehicle with no apparent problems and l got my car back.
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by tahijlkema
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Jan 16, 2024 -
Lexus of Sacramento responded
We appreciate your feedback and are glad to know that you had a smooth service experience at Lexus of Sacramento. We're here for any future needs!
Always excellent service.
Nick Cruz listens to my concerns and is helpful in explaining my service needs. His customer service is impeccable. He always keeps me current and fu
Nick Cruz listens to my concerns and is helpful in explaining my service needs. His customer service is impeccable. He always keeps me current and future service needs!
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by HOMESBYJMD
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Jan 15, 2024 -
Lexus of Sacramento responded
Thanks for your continued trust and support! We'll be sure to let Nick know his service stands out and we look forward to seeing you at your next visit! - The Lexus of Sacramento Team
Great service advisor overall wonderful experience
Service was fast. Nick was friendly. Clean dealership great management. Class act.
Service was fast. Nick was friendly. Clean dealership great management. Class act.
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by Aswadt
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Jan 15, 2024 -
Lexus of Sacramento responded
We're thrilled to hear of your wonderful service experience with Nick and our team at Lexus of Sacramento. Thanks for the positive feedback - drive safely!
Excellent customer service and work on my Lexus!
Thank you for everything and the reminders to do maintenance.
Thank you for everything and the reminders to do maintenance.
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by CAMACHO.GRACE
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Cruz
Jan 15, 2024 -
Lexus of Sacramento responded
We're glad to know you had an excellent experience with our customer service at Lexus of Sacramento. It's important for us that your Lexus stays in top shape! Thanks for the positive feedback and we'll keep those reminders coming!
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