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Nick Cruz

Overview Reviews (360) Inventory (186)

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Nick Cruz

Nick Cruz | Page 9

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.5

360 Reviews

Overview Reviews (360) Inventory (186)

4.5

360 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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360 Reviews of Nick Cruz

January 14, 2024

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Employee Rating

Quick easy drop off and fast service. Friendly staff. Clean waiting area and restrooms. Fast loaner check out Friendly staff. Clean waiting area and restrooms. Fast loaner check out More

by ARWHITMORE.RN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nick Cruz

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Jan 15, 2024 -

Lexus of Sacramento responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

January 14, 2024

Dealership Rating

Employee Rating

I like the way he was talking to me and he's friendly. His service is good. His service is good. More

by prasada

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nick Cruz

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Jan 15, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words for Nick and our team, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 13, 2024

Dealership Rating

Employee Rating

They make an excellent product and an amazing effort to make the experience as comfortable as possible. make the experience as comfortable as possible. More

by VASQUEZ0247

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nick Cruz

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Jan 14, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 13, 2024

Dealership Rating

Employee Rating

We were given an appointment to have Lexus emblems installed. When we arrived we were told that the emblems were not in stock. No one from Lexus called to cancel the appointment ahead of time. Very un installed. When we arrived we were told that the emblems were not in stock. No one from Lexus called to cancel the appointment ahead of time. Very unacceptable. More

by ERRECARTE

Verified Customer

Recommend Dealer

Other Employees Tagged: Nick Cruz

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Jan 15, 2024 -

Lexus of Sacramento responded

I'm sorry to learn about the miscommunication regarding your appointment and the emblem installation. This is not typical of our service, and we apologize for any inconvenience caused. We'd like to make things right - please reach out so we can discuss this further. Thank you, Christian Simon - General Manager - 916-465-6331

January 13, 2024

Dealership Rating

Employee Rating

Easy to communicate , responsive to inquiries , organized and Nick is superb to deal with and Nick is superb to deal with More

by alissarein

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nick Cruz

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Jan 14, 2024 -

Lexus of Sacramento responded

Alissa, we are delighted to hear Nick and the Lexus of Sacramento team delivered a fantastic experience. Drive safely, and have a wonderful day!

January 13, 2024

Dealership Rating

Employee Rating

Service is always amazing with Nick, he makes Lexus of Sacramento fantastic in my opinion Sacramento fantastic in my opinion More

by NIKE0023.AW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nick Cruz

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Jan 14, 2024 -

Lexus of Sacramento responded

We love to hear you're always in great hands with Nick here at Lexus of Sacramento! Thank you for choosing us, we truly appreciate your support.

January 13, 2024

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Employee Rating

Good customer service and clean environment Superb service Welcoming environment and smooth checkout process Nice service Welcoming environment and smooth checkout process Nice More

by ALVIN1227

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nick Cruz

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Jan 13, 2024 -

Lexus of Sacramento responded

Alvin, we're delighted to know you enjoyed the service and environment at Lexus of Sacramento. Thanks for your kind words about our team's efforts!

January 04, 2024

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Employee Rating

Nick is great, but IT guy stayed with customer before us for one hour. Had to leave without fixing problem. for one hour. Had to leave without fixing problem. More

by customer

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 04, 2024 -

Lexus of Sacramento responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Christian Simon General Manager

January 02, 2024

Dealership Rating

Employee Rating

They have taken care of my cars from purchase day1999 each time till it is passed on to someone else. I always have my car serviced at Lexus with the same service person. I have only had Jeff then Nick … each time till it is passed on to someone else. I always have my car serviced at Lexus with the same service person. I have only had Jeff then Nick ……like well baby checks for my 3kids. They always make it easy with a ride or a loaner plus a great cup of coffee and snack. Before I retired there was space to work on line while waiting. I’m now 80 and will have to go to Niello because I have a new Porsche Still have my Lexus …. It is so hard to give it up! More

by Popo Donna

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 02, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

January 01, 2024

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Employee Rating

Dissapointed missing my engine cover after service & you claim otherwise which is very wrong, bull crap!!!! claim otherwise which is very wrong, bull crap!!!! More

by Glenn.mayol

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Gustavo

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Jan 12, 2024 -

Lexus of Sacramento responded

Glenn, I'm sorry to read about your missing engine cover. This is not the experience we aim for and it's clear that there has been a misunderstanding here. I would like to look into this further and find a resolution for you - please reach out at your earliest convenience so we can discuss this directly. Thank you, Russ McDuffie - Service Director - 916.465.6291

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