Nick Hernandez

Truly had a great experience. Sunny and Raymond went above and beyond to help me make the right choice for my next vehicle. Sunny and Raymond went above and beyond to help me make the right choice for my next vehicle. More

Report | Print

Reviews All lease67 RX47 consultant36 lexus is25 +6 Sort by Most relevant Newest Highest Lowest nghia trung My experience with Lexus of Manhattan has been nothing shy of what you would is25 +6 Sort by Most relevant Newest Highest Lowest nghia trung My experience with Lexus of Manhattan has been nothing shy of what you would expect from a buy here pay here spot. Actually, I think they would treat their customers better than how we have been treated. I found my sister in-law a car she wanted, a 2024 TX350 with 7k miles. I called the dealer and spoke to Rainier Nicolas and everything was smooth until it wasn't. After our first conversation it took 3 tries to reach Rainer again. His voice mailbox was full so leaving a voicemail wasn't an option. I told Rainier we are more than 2 hours away so Rainier offered to walk the vehicle for us. Rainier walked around the entire vehicle and informed us that he found no blemishes or imperfections. We then submitted a credit application and waited, then we waited some more. Then we were asked to wait till the following day which was understandable because the business day was coming to a close. The morning after we had to call twice, they said they have no idea what we were talking about. They weren't able to find the credit application... fast forward 4 hours later we were there in person. They pulled the car up and the hood was covered with rock chips. We did as anyone would and asked if there was something they are willing to do about it because we were promised a car with no blemishes or imperfections. The sales person came back and we were told that the car was SOLD??? AND THENNNNN the old bait and switch... Oh here is a blue one even though you wanted white. It has less miles and it's only $500 more. I was livid!!! I had my Fiancée call the dealership and gave them the stock number and guess what? They informed her that the vehicle was still AVAILABLE. Please do yourself a favor and take your business elsewhere. You will live much longer and happier without the stress and aggravation this dealership has caused us. More

Report | Print

Lexus have Manhattan did an excellent job gaining my business. In particular, I was working with Raymond Liang over the course of several months. I was interested in a vehicle that was still in the conc business. In particular, I was working with Raymond Liang over the course of several months. I was interested in a vehicle that was still in the concept phase (Lexus TX), and I told him I was interested in purchasing this vehicle once it was released in production. I wanted a dealer contact to try to gain as much information as possible about the vehicle, and when it would be released, and he did an excellent job of getting me information with no guarantee that he would be making a sale again given that this vehicle was still a concept. Even after the vehicle came out, I extended my current lease, but still had thoughts of getting the TX. Raymond respectfully kept in contact, not in a pushy way, and eventually I was able to make a great deal with him. He didn’t work hard to force-sell me the car, he worked hard to inform me about the car, and get me a great deal, which is something I really appreciate from a salesman and what is ultimately what won my business. Highly recommended gentleman and dealership. More

Report | Print

I brought my first Lexus in 2021 from manhattan Lexus and it was the best experience I have ever had purchasing a vehicle. So I returned to the manhattan Lexus again and they did not disappoint when getting it was the best experience I have ever had purchasing a vehicle. So I returned to the manhattan Lexus again and they did not disappoint when getting my second car from them. My sales person Raymond Liang was a pleasure to work with and got me the best deal possible. He was great with communication and made this deal go really smooth. Thanks again Raymond I really appreciate all your help. More

Report | Print

The service is super excellent! Our dealer, Raymond Liang is bery knowledgeable about the cars and the lease options. He was extremely courteous as well as accomodating. I highly r Our dealer, Raymond Liang is bery knowledgeable about the cars and the lease options. He was extremely courteous as well as accomodating. I highly recommend him. Nick, the manager is a suoer host. He went out of his way to check ip on us. He even had my wife’s car washed, without us asking. My wife and I are very happy with our car, a Lexus, 2024 RX Premium a deep blue. It is very comfortable and smooth ride. Its easy to maneuver and use the controls. This will be my dealership from now on! W Michelen More

Report | Print

I recently purchased a brand new car through Lexus of Manhattan. I have to say my experience there was nothing short of exceptional. I have been looking at cars for a few weeks and have visited 8 deale Manhattan. I have to say my experience there was nothing short of exceptional. I have been looking at cars for a few weeks and have visited 8 dealer locations in the NYC area. The people and service at Lexus was hands down the best experience. The Lexus of Manhattan dealership is beautiful by the way. The people there are very welcoming. I didn't have that experience in many of the dealerships I went into. My sales associate Raymond was so kind, patient and really listened to what I needed. I never felt pressured and was taken care of every step of the way. I was completely open to any brand but Lexus checked the boxes when it came to model style, features, price, overall longevity and service. I noticed that communication between the departments was very efficient. Sani, the manager, was always present. I was never left just waiting, trying to figure out what was happening. Everything was done very quickly. When the car that I was interested in was in storage, they moved it to the dealer location by the very next day. My buying process took a few days because I had a few things to work out. When Raymond was out for the day, Konstantinos took over and took care of us. He was so pleasant to work with. Nothing was stepped over; everything was explained from finalizing the buying process to explaining everything about the car to me before I left the lot. I had such a great experience working with Raymond and Konstantinos I would definitely buy another car from them in the future. If you're looking for a new car, definitely check out Lexus of Manhattan. More

Report | Print

Raymond Liang is a very patience sales, because of his patience and explaining I bought the right trim. I am very satisfied with my new RX 350 Premium+. Thank you Raymond and Lexus of Manhattan staffs th patience and explaining I bought the right trim. I am very satisfied with my new RX 350 Premium+. Thank you Raymond and Lexus of Manhattan staffs that helped me. More

Report | Print

I and my wife had an outstanding purchasing experience of CPO UX200 at Lexus of Manhattan on July 22, 2023. In our opinion everyone we dealt with was very friendly and conducted themselves professionally, mo CPO UX200 at Lexus of Manhattan on July 22, 2023. In our opinion everyone we dealt with was very friendly and conducted themselves professionally, most notably: Raymond Liang, our sales person, Kevin Ye, Nick Hernandez, and finance guys! Price was fair, no hidden and extra fees, unlike other places we've visited before. We'll certainly recommend this dealership and its employees to our work colleagues, friends and family members. Buy your next car here with confidence! More

Report | Print

I HAVE PURCHASED 9 VEHICLES IN THE LAST 2 YEARS AND THE QUALITY OF SERVICE AND KNOWLEDGE PROVIDED BY KONSTANTINOS FOTIOU AND THE MANAGERS NICK AND SANI AT LEXUS OF MANHATTAN WAS BEEN THE ABSOLUTE BEST!!! QUALITY OF SERVICE AND KNOWLEDGE PROVIDED BY KONSTANTINOS FOTIOU AND THE MANAGERS NICK AND SANI AT LEXUS OF MANHATTAN WAS BEEN THE ABSOLUTE BEST!!! WOLD CLASS CUSTOMER SERVICE THAT IS UNMATCHED AT ANY OTHER DEALERSHIP IS WHAT I EXPERIENCED! THANK YOU! More

Report | Print

I don't even know where to begin. I unfortunately got into a car accident in October and decided to check out Lexus of Manhattan to buy a vehicle. Robert McCain was the sale manager a I unfortunately got into a car accident in October and decided to check out Lexus of Manhattan to buy a vehicle. Robert McCain was the sale manager at the time, also a native of South Carolina, which is where I'm from. Gian Marco was my sales rep and he was not even close to knowledgeable. Not sure if it was a language barrier or just not passionate about his work, he didn't even show me the features of the vehicle, which is required by law, a sales rep Ben ended up showing me all my feature before and after purchase. First red flag. Second red flag: Jim in finance misspelled my name (even though he had my driver's license sitting right in front of him) which caused Chase Auto Loans to have 2 separate yet merged accounts in my name that resulted in late fees (although I called Chase at week 2,3&4 to get a head start on my loan payments). Jim did rectify my misspelled name and my late fees were dropped. In the state of South Carolina, a vehicle is a person's property and taxes must be paid yearly in order for registration to be issued. unlike NYS where yearly inspections occur. My property taxes didn't expire until May 2023, SCDMV allowed for my taxes to "rollover" to my new vehicle. Lexus of Manhattan did not understand how this process works although I explained this the Marco and again, Robert is a SC native. I sent the paperwork that I received from SCDMV to Robert 12/1/22 (which he told me to at time of purchase) however i didn't hear anything back for 10 business days. I called him personally and he informed that he was no longer employed there. Someone should have communicated that to me being that 10 business days were wasted. 12/15 i called Giam to inform him that i sent him the DMV paperwork via email and he asked me to come to the dealership the next day to hand it in also. 12/16/22 I arrived at Lexus of Manhattan where Steven spoke with me. I expressed my concerns about my temporary plate expiring that day and he said, and I quote "it'll be fine. Even if the cops pull you over. Just explain the situation and you'll be fine". I trusted him and his expertise so I left (this was the day Jim fixed my Chase account also). 12/30 Danny Leach, the GM, reaches out to me about the paperwork. I emailed it back to him exactly 49 minutes later with no response, 3rd and 4th red flag. 1/6/23 I get pulled over and the cop tells me that my car is yet to be registered and that my vehicle must be towed. I called the dealership while the cop was present and spoke with Nicholas Hernandez and he ultimately told me the wrong Paperwork was turned in. NO ONE from the dealership called me and told me this. Although I showed up to the dealership and called numerous of times for Check ins. SCDMV told me it wasn't necessary to purchase new taxes as it can be rolled over. The tow costed me 350$ + 45$ for Uber there and back. I flew down to SC DMV and spoke with the same representative from before and she informed me that no title was processed from the dealership so she couldn't help me, allthough i went to the treasurer office right before and ultimately got new taxes created to prevent more hassle. I called Chase and they couldn't help me either bc a title was not processed from the dealership. I was stuck! Nick received the new paperwork from me 1/6 via text and told me I'd have plates by Monday 1/9. Tuesday comes around and nothing. At this time. I am Ubering to/from work which is ~50$ round trip and my brand new car is parked because I can't drive it because the dealership isn't advocating for me, isn't doing their job. Tuesday, 1/24/23 my plates finally come. More than 60 days later, my plates are here. Nick promised me for compensation, which they did pay for the tow, but that's it. The Ubers on the tow day or even the Uber for the 2 weeks without a vehicle was never compensated. I feel lied to, unheard, and like a piece a trash. That once Giam, Robert and the rest of them got my signature, that was it, i was thrown to the waste side. And that not how this works. I can't wait deal with a Lexus dealership at home, where I am treated like a person and not just a number for commission More

Report | Print