Nick Lagas | Page 7

I brought my car in for an oil change and multipoint inspection (which I do twice a year) ..made my appt requesting Sam Dias..he is the only person I will see for any appt..I called to confirm my appt inspection (which I do twice a year) ..made my appt requesting Sam Dias..he is the only person I will see for any appt..I called to confirm my appt with Sam, and learned he was on vacation..so I changed my appt to the following week when he would be back..I count on Sam for his friendliness, honesty and integrity ..he has excellent follow through should I need to know anything about my car.. I aways feel welcomed by Sam..know that he is a complete asset to the BMW dealership..thanks Sam! More

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From start to finish thee dealership was a problem. I had my car towed there and knew I’d arrive close to or after they close (6pm) I asked for a loaner or rental. They said they had neither. They said I had my car towed there and knew I’d arrive close to or after they close (6pm) I asked for a loaner or rental. They said they had neither. They said they arranged for a Lyft and that someone would be there after hours. I never received notification for Lyft confirmation and when I arrived at the dealership with the tow truck no one was there except a sales rep. I knocked several times at the door he ignored me. He eventually came to the door. I explained the situation to him and also explained that I lived 50 miles away. He told me “I don’t arrange Lyfts”. Again explained to him that I was now stranded in Boston. “I don’t do Lyfts and I’m going home.” I had to call a friend to come from Southern Mass. to drive to Boston and give me a ride home. I was stranded there until 9pm. Until my friend arrived. I spoke to a service rep the next morning, explained the situation to him, he sent me to his managers voicemail. The manager never called me. But a service rep texted me. Essentially telling me that there was nothing they could do. He then sent me a screen shot of the Lyft reservation. I told him I never received it. He then told me that the sales rep was not responsible for anything. I told him that if I were in the sales reps position I would have at least offer to call the service rep to get some info regarding the situation with the Lyft. I later got a half hearted apology and “the manger will speak to the sales person for NOT THINKING OUTSIDE THE BOX”. Good customer service is outside the box thinking. When I picked up the car i also met with resistance from my service rep, questioning what I was saying about the problem with the car. Overall, very unhappy with the poor customer service of Herb Chambers of Boston. Once the sale is over, so is the customer service. More

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Nick helped me order my new 3 series quickly and made the 4-month long wait as bearable as it could be, communicating with me throughout the process. He was just excited as me to see the my new baby arrive. 4-month long wait as bearable as it could be, communicating with me throughout the process. He was just excited as me to see the my new baby arrive. I will definitely be back to buy cars from Nick in the future. More

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Nick was great made the entire ordering process easy. Communication skills were excellent and basically Nick knows his business inside and out !! Communication skills were excellent and basically Nick knows his business inside and out !! More

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Good service, friendly staff and very professional, fast service and would recommend them to others. service and would recommend them to others. More

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I emailed Nick at the dealership to get some lease quotes and he got back to me right away. He went above and beyond to locate the car that I wanted. I went to the dealership today and was able to turn in and he got back to me right away. He went above and beyond to locate the car that I wanted. I went to the dealership today and was able to turn in my car and drive off with my new car in 2 1/2 hours. Everything went very smoothly. More

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We walked in. We met Nick. We sat down for a few min. We were interested in an X3. He had one on the lot, which he kindly let us have a test drive in. We then went back to his desk. He was patient, accommod were interested in an X3. He had one on the lot, which he kindly let us have a test drive in. We then went back to his desk. He was patient, accommodating, kind, very upfront, very personable, and genuinely honest. More

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The sales team, Nick, was honest and shot us straight. They were knowledgeable and gave good advise. They were knowledgeable and gave good advise. More

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Service and sales show marked improvement over the many years our family has leased or bought cars from the dealership. years our family has leased or bought cars from the dealership. More

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Nick Lagas is a straight shooter. We exchanged emails and booked a car and the crew made the transaction including vehicle registration seamless within two hours. Great team!! booked a car and the crew made the transaction including vehicle registration seamless within two hours. Great team!! More

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