Nick Lindstrom | Page 33

great cars Even those the process was little long but there was lots of discounts offered on the Murano SL package. We were satisfied with our parched. Trevor Even those the process was little long but there was lots of discounts offered on the Murano SL package. We were satisfied with our parched. Trevor Aakra was very friendly and helpful. More

Print

Hyundai Tucson Tim and Nick always make the shopping and buying/leasing process so easy. I will continue to shop at Gateway as long as Nick and Tim are there.. Tim and Nick always make the shopping and buying/leasing process so easy. I will continue to shop at Gateway as long as Nick and Tim are there.. More

Print

Great Dealership - No Pressure Sales I came to the dealership with the intention of test driving an SUV and seeing what my trade-in was worth. I walked away having accepted a very fair of I came to the dealership with the intention of test driving an SUV and seeing what my trade-in was worth. I walked away having accepted a very fair offer for my car, and a fair price for the SUV I was interested in. At no point did I feel pressured. The staff was professional, friendly and courteous. 100% satisfied with my experience. More

Print

Good Intentions Poor Execution My husband and I came to this dealership after having rented a Nissan Armada during an extended trip. We were very happy with the vehicle and it's fea My husband and I came to this dealership after having rented a Nissan Armada during an extended trip. We were very happy with the vehicle and it's features and began doing preliminary basic research on trim packages, pricing, and manufacturer incentives.  We were directed to work with Sheila. We asked if they had an Armada on hand with the options we were looking for. They didn't,  but they did show us one they had on hand. We had some standard questions: - What color interior was available in the Platinum and/or Platinum Reserve models? - Are 2nd row captain seats available in the Platinum model? - What service provides the maps for the navigation system (NavTeq, MapQuest, etc)? - Does the vehicle have Android Auto? (Syncing phone navigation to the car) - What are the general financing options/incentives available? Sheila told us she wasn't sure. While we were waiting, we paged through a vehicle brochure and pointed out (to her) where we found the answers to our first two questions. Nick found answers on the 3rd and 4th questions. When we asked about financing, Sheila said "I don't know, that's a financing question.  My job is to just sell you the car."  I said "Can you tell me what general terms, rates or discounts there are?" She said, "No, I'd have to set you up with our financing guy." Imagine walking into a cell phone store, knowing exactly which phone you want and asking the salesperson some basic COMMON  questions and getting the repeated answer "Oh that's not me or my dept, I can't answer that." The salesperson is the face of the sale. Nick did much of the legwork tracking down those answers. He was also able to locate an Armada within 500 miles that included all of the options we were looking for. However, from a customer friendliness standpoint, there was a little to be desired for me.  We found out that I qualified for an incentive through my employer.  I asked Nick to call me when he knew whether we could get the vehicle he found. His response was "I'll follow up with your husband because he is the one that gets the discount." When I corrected him (that it was my employer) and that my name would be on the paperwork, he still called my husband with updates.  We left a deposit to secure the vehicle he found and Nick got it to his location the next day, which was great. When we discussed financing incentives, Nick was able to answer the basic questions we had asked Sheila. I told him we would likely finance through our own bank and it might take a day or two to bring the check but I forwarded him the preapproval from our bank. (We were approaching the weekend)  He said he could accept a personal check and I could deposit the bank's money on Monday. I didnt see the rush, since they had a deposit and a preapproval document from us. I like making sure my loan paperwork is in order before completing a transaction.  Nick wanted to hurry the deal along. I also worked with Luke in the services dept to discuss extended warranty.  He was friendly and took the time to explain all the options and pricing over the phone. Nick had previously told me we could discuss the extended warranty when we came to pick up our vehicle, but I wanted to discuss before finalizing the financing with my bank in case we wanted to add warranty. Again, it felt like unwarranted pressure. We purchased the vehicle, but I felt the salesperson was not equipped to answer basic questions. Having been a salesperson myself, I would never tell a customer "My only job is to sell you this car." Nick was great in finding the vehicle we wanted and answering questions, but his customer service demeanor definitely didnt come across as positive to me. I don't like being pressured into a timeline that suits the company rather than the customer nor did I appreciate being overlooked as a party to the sale. More

Print

Pleasant Everyone I dealt with was very friendly, polite and I have absolutely no complaints; no pushiness or shady sales tactics, a welcome change from other Everyone I dealt with was very friendly, polite and I have absolutely no complaints; no pushiness or shady sales tactics, a welcome change from other dealerships. The process was smooth and I was informed of how it was going periodically. More

Print

Happy, could be better Overall, we were happy with our experience. However, the first impression was not the greatest and we got off to a rough start. The sales person seeme Overall, we were happy with our experience. However, the first impression was not the greatest and we got off to a rough start. The sales person seemed to not want to let us leave to look at other vehicles and took a long time finding us another vehicle, and had the key to our current vehicle so we could not leave. It was a nice car but was the first one on our list of what we wanted to look at. We finally asked the manager for the key to our car, and we left because we knew we had to check out a few other vehicles. It turned out that the first vehicle we looked out was the best deal and the one we compared all the others to. It was just a disappointment that we felt so guilty for leaving even though we told him we just started the process. We were also told that the car has auto start and it does not. That was a huge bummer as well. Other than that, our experience was positive but we felt that we were just a number and every conversation seemed scripted. More

Print

Wonderful experience! Thank you for finding us a vehicle we were looking for and spending time going through many others! Wonderful experience as always. This is our 5th pu Thank you for finding us a vehicle we were looking for and spending time going through many others! Wonderful experience as always. This is our 5th purchase from gateway, always going through Kevin and have had great experiences with all of them. Thanks Again The anderson family More

Print

Customer Service This is the fourth vehicle that we have purchased from Gateway in Fargo. We travel about 400 miles round trip each time, and it’s because of there cus This is the fourth vehicle that we have purchased from Gateway in Fargo. We travel about 400 miles round trip each time, and it’s because of there customer service why we keep coming back. More

Print

Pleasant Relaxed Deal Kevin ( our salesman) and all the guys were very easy to work with. They all seemed very real and down to earth. Kevin was very knowledgeable about al Kevin ( our salesman) and all the guys were very easy to work with. They all seemed very real and down to earth. Kevin was very knowledgeable about all the vehicles we looked at and never made us feel pressured. Once we made our choice the financing was quick and easy. This was probably one of the most pleasant and relaxing transactions at a car dealership we have experienced. More

Print

Amazingly fun and friendly people Tim Brandt listened carefully to our purchase guidelines and found the perfect car for us. We are so grateful to our new friend. Thank you. Tim Brandt listened carefully to our purchase guidelines and found the perfect car for us. We are so grateful to our new friend. Thank you. More

Print