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Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda

Nick Mudd | Page 6

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
89 Reviews

Industry Experience

3 yrs, 6 mos

4.6

89 Reviews

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89 Reviews of Nick Mudd

May 29, 2025

Dealership Rating
Employee Rating

Do not like the fact I had to keep calling to get an update on my vechicle. Very unprofessional. Took my car apart to fix and still ended up messing up something else . And I had to pay $200 for the dia More

by KAMARIMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kirsten Jones, Miguel Mazaba , DONTARIO PALMER

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Jun 01, 2025

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

Jun 01, 2025

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

May 29, 2025

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Employee Rating

Everyone with whom I interacted was positively professional and personable, attentive but not pushy—high marks all around! More

by dawnanderson03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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May 29, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

May 28, 2025

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Employee Rating

I like Russ Darrell Mazda there service is always great and very accommodating. Would always go back. More

by HDORENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Zoe DeRose , DONTARIO PALMER

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May 28, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

May 25, 2025

Dealership Rating
Employee Rating

Very disappointed sold me a car that was a lemon. Surprise bday gift for my daughter. So I returned it for a full refund after it was kept for service for over 2 weeks for an engine problem which was More

by MSTALBERT1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 28, 2025

Russ Darrow Metro Mazda responded

Ms. Talbert, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

May 28, 2025

Russ Darrow Metro Mazda responded

Ms. Talbert, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

May 25, 2025

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Employee Rating

Great service every time. Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed! More

by justbowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Zoe DeRose , DONTARIO PALMER

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May 25, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

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Employee Rating

She did an excellent job and taking care of the car having a service and checking in on me More

by RITALUCKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Miguel Mazaba

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May 23, 2025

Russ Darrow Metro Mazda responded

Rita, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 21, 2025

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Employee Rating

Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call. More

by floydbretzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Miguel Mazaba , DONTARIO PALMER

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May 21, 2025

Russ Darrow Metro Mazda responded

Thanks, Floyd, for sharing about your experience with Russ Darrow Metro Mazda. We do apologize for the lack of communication and will be speaking to our team regarding this. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 16, 2025

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Employee Rating

The employees were very personable, made eye contact and kept me up to date on status. More

by p.hoffsommer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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May 16, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

May 09, 2025

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Employee Rating

The were very accommodating to get my car one day. With great costomer service and keeping me informed More

by Nevelsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Miguel Mazaba

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May 09, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

April 23, 2025

Dealership Rating
Employee Rating

Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient! More

by analogkid802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones

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Apr 23, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

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