Burleson Nissan is my dealership since 2019.
Always courteous and prompt. My wait time is always less than I am told or expect. I will continue to be a satisfied customer.
Always courteous and prompt. My wait time is always less than I am told or expect. I will continue to be a satisfied customer.
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by Garylove1348744
Service Price Transparency
Sep 21, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We're glad to hear we continue to deliver such a great experience. If there's anything further we can do for you, we are happy to help!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
David received my car and in one hour it wad finish plus
he had them wash my car which is above all I imagine. Everything was done by professional high Quality maintenance men. Thank you!
he had them wash my car which is above all I imagine. Everything was done by professional high Quality maintenance men. Thank you!
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by nicholsslinda
Service Price Transparency
Aug 30, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Please don't hesitate to reach out to us if there's anything more we can do! We hope you have a great day!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
They were very nice and friendly.
No complaints will definitely return for my card maintenance
No complaints will definitely return for my card maintenance
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by hector_casarez2000
Service Price Transparency
Jul 25, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Feel free to reach out to us if you need anything. Have a wonderful day.
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burleosonnissan.com
I love the less than 30 minutes oil change and tire
rotation. Great customer service.
rotation. Great customer service.
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by Ttaylor7088
Service Price Transparency
Jul 07, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
Jul 07, 2023 -
Ttaylor7088 responded
In connection to my original post, yesterday after traveling from TX to LA once my oil was changed and tires were rotated, all of a sudden while driving….a tire warning displayed on my screen that my Front passenger tire pressure was at 26. Before that it showed:
Front:driver tire 33 & passenger tire 34 and
Back: driver tire 34 & passenger tire 35.
After I exited to a gas station to put air in the Front passenger tire that was showing 26, the Back passenger tire pressure was increasing???. I stopped putting air in the Front tire when I realized that as I continued to put air in the Front tire, the Back tire’s air pressure was actually increasing and it was showing 55 on my display screen.
I called Burleson Nissan and asked for Nick. I was told to hold and immediately the call transferred to his voicemail. Nick’s voicemail was full and I could not leave a message and the call ended. I immediately called back and asked for someone in the service department. Someone named Tad answered and I asked again for someone in the Service Department. Tad stated that he works the Service Department and asked what he could help me with. I began to tell him what was going on and that’s why I called because I need to know what is going on with my car because it was not doing thus when I came in fir service and it has never done this.
At this point, Tad says that the Service Department closes at 5 and is closed? ???? (I’m frustrated, also, at this point because I am stranded at a gas station in Monroe, LA and my car is doing something that I don’t understand and there is no one at the dealership, that I just took my car to that morning, who can help me.) He proceeds to tell me that it sounds like my tires need recalibrated and I can take it to a dealership near where I am. He gives me Sparks Nissan in Monroe, LA and their phone number.
I, then, called Sparks and after going through everything with them (and mind you, it is storming extremely bad right now), the guy that I talked to said what Tad said about my tires needing recalibrating. He said his Service Department was closed. He asked if I had a tire gauge and I responded that I did not. He suggested that I purchase one and manually check the air pressure of each tire. He suggested that I air each tire to the appropriate pressure using the manual gauge and hopefully that would get me to where I was trying to go.
I, then, called back to Burleson Nissan and asked for Tad again so that I could advise him of the situation and that I will be returning to the dealership for them to correct whatever was messed up during my visit for an oil change and tire rotation, however I was placed on hold several times, in which I asked for the owner or manager at one point and I was on hold for a total of 8 minutes and still no one answered. Finally, when a young lady answered, she could not tell me the young lady’s name who had put me on hold and she had no idea of why I called in the first place. I was so frustrated and I did not feel like going over everything, yet again, with another person. I advised her that I would be coming back to the dealership to speak with the owner of manager because I’m almost certain that they expect better service given to their customers.
I did as the guy from Sparks Nissan suggested and was able to return back to TX around 11pm… late last night.
Always friendly and do quick and great work they let you
know the status of your vehicle during the the time that it is there
know the status of your vehicle during the the time that it is there
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by Phillipandterriphil
Service Price Transparency
Jun 17, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
Cmccarthy@burlesonnissan.com
The guys in service department are real nice and quick
to get your vehicle done!
to get your vehicle done!
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by Allycat
Service Price Transparency
May 19, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Feel free to reach out to us if you need anything. Have a wonderful day.
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
Nick was very professional and took of my services fast
and professionally. Will definitely go back for any and all of my service needs again.
and professionally. Will definitely go back for any and all of my service needs again.
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by Jtg1954
Service Price Transparency
May 14, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
They have great service and wait times.
Highly recommended! Very competitive pricing on all routine services.
Highly recommended! Very competitive pricing on all routine services.
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by Williambl71
Service Price Transparency
Feb 10, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
I was greeted in a professional manner, and treated with
respect, that’s important to me as a black man, I don’t always receive courtesy thanks Burleson Nissan, and the price was great
respect, that’s important to me as a black man, I don’t always receive courtesy thanks Burleson Nissan, and the price was great
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by Williesloan48
Jan 04, 2023 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Christi McCarthy
Owner Loyalty Manager
817-484-3417
Cmccarthy@burlesonnissan.com
They always do a phenomenal job when I come in for
service!! They get the job right the first time!!
service!! They get the job right the first time!!
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by MarcusJamison
Service Price Transparency
Dec 27, 2022 -
Burleson Nissan responded
Thank you for taking the time to let us know how we did. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Burleson Nissan! Please don't hesitate to reach out if there's anything additional we can do for you.
Christi McCarthy
Owner Loyalty Manager
817-484-3417
cmccarthy@burlesonnissan.com
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