Nick Pattenaude | Page 18

After having a miserable experience with the finance department at Mancari Dodge of Oak Lawn Il. I decided to head to Bettenhausen to discuss my options with Nick Pattenaude (Sales Manager). After discu department at Mancari Dodge of Oak Lawn Il. I decided to head to Bettenhausen to discuss my options with Nick Pattenaude (Sales Manager). After discussing how Mancaris internet team got me to come in to the dealer to see a car that wasn't even there. (At this time I realized they pulled the old Bait and switch). However they did have several cars that were very close in price. Eventually I chose a car and after a while of haggling, myself and the finance manager shook hands and closed the deal, or so I thought we closed the deal, at the time of going over the final paperwork somehow my length of my loan grew by several months. When I question how this could happen they claimed this was all they could do to reach my monthly payment, although several moments ago we shook on both the payment and the length that was agreed on. At this time I Left, bottom line is Mancari sucks! After venting to Nick about how much Mancaris sucks, we got down to business I told Nick where I needed to be on payment and on length of the loan. Not more than 45mins went by, Nick approached me and said lets go pick out your new Dodge Avenger there were three that fit my price range the only decision left was what color would I like. Nick made my new car buying experience a very pleasant one, I will definetly refer all my family and friends to Bettenhausen. More

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Best car dealership experience I have ever had. I bought a Jeep from Bettenhausen in 2012 and went back for my new Dodge Durango a year later. Love this dealership, no BS and they do not waste your time. Ni a Jeep from Bettenhausen in 2012 and went back for my new Dodge Durango a year later. Love this dealership, no BS and they do not waste your time. Nick was great we looked at the inventory and figured they did not have what I wanted so we ordered it directly from dodge. Took exactly 3 weeks from day of order, which was faster than I though it would take. Nick kept me up-to-date throughout the 3 weeks. When I went to finish deal nothing changed besides the incentives which meant more $$ off for me. I would highly recommend this dealership and Nick they are awesome. No haggles and no one trying to sell you something else, or force you into a car that is not exactly what you want. More

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i believe they could of done better with the finacing since his credit was so good and found out after the deal was done that we could of got a better price. your warrenties are not that great either. ni since his credit was so good and found out after the deal was done that we could of got a better price. your warrenties are not that great either. nick was great to work with. we acctually got a better deal at ford but my husband does not like ford. at least they really wanted our business. i went to get my remote start they told me 1 1/2 to 2 hrs but acctually sat there for 3 hours. seem like a long time for that to be done. More

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I bought by previous two minivans at Bettenhausen, so I first looked there when I started shopping for my newest minivan. My service experiences at Bettenhausen have always been positive and the sales exp first looked there when I started shopping for my newest minivan. My service experiences at Bettenhausen have always been positive and the sales experiences also, but this time I thought I would also shop around for price. After some frustrating experiences with other dealers, I found that Bettenhausen was actually offering me the best price available to me. So I returned to buy the van there. Nick Pattenaude my first sales person was patient, helpful, and respectful as we test drove different versions of the van on multiple visits to the dealership. And he was upfront about the final price I would pay. When we finalized the deal with David Martinez, in spite of the late hour near closing time, he took time to make us feel comfortable by providing us beverages as he efficiently guided us through the paperwork and the walkthrough of the van's operating features. In retrospect, I would have saved a lot of trouble if I had omitted the comparison shopping at other dealerships where your time is wasted and you are given the run around, and just stuck with Bettenhausen. More

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I purchased a 2012 Dodge Challenger R/T Plus (Blue Pearl paint) on August 11th from Bettenhausen Dodge. I worked with Nick P. Unlike other dealers, this dealership didn't try to nickle and dime me wit paint) on August 11th from Bettenhausen Dodge. I worked with Nick P. Unlike other dealers, this dealership didn't try to nickle and dime me with fees such as the Etching Sticker fee. The negotiation was relatively short in comparison with other experiences. It really helped that I went to the dealership knowing the price I was willing to pay for this particular Challenger and its options. The Challenger on the lot didn't have the wheels/tires I wanted, so they upgraded them for me (at a fair price). Fortunately, they were able to give me the stock 18" wheels/tires which I later sold on Craigslist. The only downside was that the new vehicle had over 200 miles on it. However, Nick was able to work out something for me. Overall, I'm very satisfied with this purchase and Bettenhausen Dodge. Eddie August 2012 More

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I bought a Dodge Durango Crew from Nick a year ago. At the time of financing, I was contemplating a 3 year loan for the better finance charge. I was a admittedly a bit indecisive but Nick told me to appl the time of financing, I was contemplating a 3 year loan for the better finance charge. I was a admittedly a bit indecisive but Nick told me to apply for the 4 year loan because "we can always change it to 3 years" once you get approved. The following week, I called Ally Auto the financer and they said I could not change it to a 3 year loan with the better financing that they just don't do that. Nick never followed up with me to see how I liked the car. I had an issue with the running board breaking off and I drove my $47K vehicle for over 7 months before they finally replaced it with one that wouldn't break off. They blamed it on the company who made the running boards, even though they were factory installed by Dodge. (Apparently not their fault that they chose a company making lousy running boards that clipped in as easily as they could break off.) A year later, my keys are not recognizable by the car, and many times I can't get it to start for several minutes, the stitching is coming undone on the center console, there is a fog on the dash board glass, the back-up camera doesn't work, and the pinstripe detail is literally flaking off. As I stood in the service department Nick comes in makes eye contact with me and didn't so much as smile, let alone say Hello. I don't care if he doesn't remember me - as car salesman he should. As a car salesman he probably does, and knew he screwed me over into getting stuck with the higher finance rate when I could afford the cheaper one, and as a car salesman if he didn't recognize me, he should fake like he did, and smile and say hello when he is looking at someone in the eyes, while in his own place of employment. I wouldn't have ever bothered writing this until he had the audacity to make eye contact and not have the courtesy to so much as smile, let alone say hello. My grandfather was a car salesman and he knew to always smile and be friendly with everyone he made eye contact with. He also remembered his customers. More

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We bought a used Grand Caravan from Nick Pattenaude. He was a great salesman. He was very friendly, down to earth and knowledgeable about everything the van had to offer. Would definetly recommend Nick and was a great salesman. He was very friendly, down to earth and knowledgeable about everything the van had to offer. Would definetly recommend Nick and would buy from him again! Very painless car experience! More

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Just purchased a new vehicle at Bettenhausen Dodge this being my first purchase from this dealer. Very positive and easy buying experience, highlights include: best selection of new vehicles on premise being my first purchase from this dealer. Very positive and easy buying experience, highlights include: best selection of new vehicles on premises no other dealer comes close, very accommodating and professional staff, no issues with multiple or extended test drives, complete transparency and disclosure of all costs upfront, on the spot financing through multiple institutions with great rates (my loan at 1.25%), very fair trade in valuation, fast, straightforward and efficient delivery and paperwork. Don’t let the “no haggle” or “one price” approach lead you to believe you can get a better price elsewhere ultimately the final net price inclusive of trade in value, available rebates, and additional service or other allowances make the total package best at Bettenhausen. More

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This was by far the most pain-free car transaction I've been involved with. From the moment I stepped in to the dealership, I encountered nothing but kind and helpful people, from top to bottom. Nick Pat been involved with. From the moment I stepped in to the dealership, I encountered nothing but kind and helpful people, from top to bottom. Nick Pattenaude was my sales person and he was great. Answered all my questions and stuck with me (even though I was a pain in the ass!). I test drove thier Grand Caravan R/T (Silver) but it was not the color we wanted, so Nick purchased the Gray model from another dealership. I still couldn't make up my mind because I haven't seen the blue. So Nick went and purchased the blue from another dealer! I went to the dealership on Nick's day off to compare the Blue and Gray models, side-by-side. This is where Kyle helped out...waiting and chatting with me while I gazed at both for about a 1/2 hour! At the end of the all this, I decided to go with the Gray and my wife and I are extremely pleased. I would definitely recommend this dealership and already have. Thanks again, Dave More

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We were referred by a friend to Don Peterson who in turn worked with Nick Pattenaude. We knew we were going to buy a Jeep Cherokee and ebded up buying a new Dodge Ram as well. Working with these two men wa worked with Nick Pattenaude. We knew we were going to buy a Jeep Cherokee and ebded up buying a new Dodge Ram as well. Working with these two men was by far the best car buying experience I have ever had. They are truly two of the best people I have met in a long time and they made our experince there memorable. They worked with us on everything from price to rate to duration of loan to get the best possible deal for us. I will recommend them to all of my family and friends, they really went above and beyond. I feel lucky to have met them. More

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