Nick Santarsiero | Page 53

Nick was great! He explained everything that needed to be done to my car and gave me a competative price. Nick also helped with my new car personalization; letting me know what settings I should change b be done to my car and gave me a competative price. Nick also helped with my new car personalization; letting me know what settings I should change based on my needs. The waiting area was nice, but needs public wifi. More

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Would highly recommened this dealer. Dealing with Nick is a refreshing experience of professsionalism and great personality. They finished my service before I expected and was on my way. They also found a p a refreshing experience of professsionalism and great personality. They finished my service before I expected and was on my way. They also found a problem with a motor mount that I did not even know about, fixed it under warranty with no charge. Great experience. More

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Nick was very pleasant and helpful. He explained about additional services that I could take advantage of. I chose not to at this time and he was restated the need for the services without being pushy. additional services that I could take advantage of. I chose not to at this time and he was restated the need for the services without being pushy. I did not take the added services, but appreciate his mentioning them. More

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TOP NOTCH SERVICE DEPARTMENT!!! I have owned my CX-9 for three years and Cardinale Way has always been great with service. Service is prompt and friendly! Nick is a professional and is always helpful. If yo three years and Cardinale Way has always been great with service. Service is prompt and friendly! Nick is a professional and is always helpful. If you own a Mazda, take it to Cardinale Way. If you don't own a Mazda and are thinking about buying one, do yourself a favor and go to Cardinale Way. More

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I own a 02 Mazda 626. For any regular maintenance or any repairs I alwys take it to Mazda CardinaleWay for a great customer service and a job well done! I'd like to keep my Mazda for years to come! Th repairs I alwys take it to Mazda CardinaleWay for a great customer service and a job well done! I'd like to keep my Mazda for years to come! Thanks and Happy New Year Everyone! More

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Our car was purchased in February & we have brought the car in a few times for oil changes & scheduled maintenance. The people/service have exceeded our expectations and we would recommend the dealership v car in a few times for oil changes & scheduled maintenance. The people/service have exceeded our expectations and we would recommend the dealership very highly to our friends and family. Thank you for all your efforts. More

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The clutch fluid was depleting itself on my 1991 Mazda Miata. I recently moved to the area and CardinaleWay Mazda was the shortest commute from my residence. During the initial telephone conversation to Miata. I recently moved to the area and CardinaleWay Mazda was the shortest commute from my residence. During the initial telephone conversation to schedule a service appointment, Mr. Santarsiero's method of communicating to the prospective customer is one in a million. His clarity and explanation of the procedures involved left no questions unanswered and a feeling of extreme confidence my vehicle would be properly diagnosed. When the initial repairs were completed, I drove away from the dealership 100+% satisfied and established CardinaleWay Mazda as my dealership for maintaining my Miata. Here is the real kicker that impressed me above everything else! Upon returning home that day, I noticed my clutch pedal was losing pressure. I inspected the clutch reservoir only to notice the reservoir was completely empty! Mr. Santarsiero was contacted and I was instructed to return the vehicle for further diagnosis. As we all know, automotive dealerships will try everything in the book to impress you upon the initial sale; but the true indication of professionalism and sincere concern for the paying customer is the treatment after the sale or service. The care and concern I received after the inconvenience of having to return to the dealership for the same mechanical issue is second to none! As I drove away the second time, I was even more impressed with the CardinaleWay dealership and Mr. Nick Santarsiero! True professionals; extreme care and concern for the customer; willingness to admit mistakes and take all actions necessary to regain the trust of the customer; absolutely the best experience I have ever experienced with a Service Department in my entire life! Special thanks also to Mr. Daniel Morgan. Mr. Morgan and I enjoyed friendly conversation as I was waiting for the completion of my repair work. As much as I would enjoy purchasing a new Miata at this time, just recently acquiring employment after being laid-off makes an individual very reluctant to incur additional debt. Mr. Morgan was aware of this and never pressured me into trading in my current vehicle for a new model. We even enjoyed a test drive in a new model Miata so I could experience the fun of the gorgeous roadster! In closing, if the General Manager of CardinaleWay Mazda is reading this, your team of employees is by far the best in the business! Please recognize them for excellence and dedication to complete customer satisfaction. You have officially earned a customer for life and when I am comfortable enough with my current employment I will drive away from your dealership with a new Miata, turning right onto Test Drive Road, with the hard-top retracted, and a feeling of customer satisfaction unrivaled in the automotive industry! See you soon! More

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3 year customer, discontinuing free coffee/tea in waiting room indicates financial issues??? not a cool cost reduction plan, if Starbucks needs a store find them a spot accross the street. Nick as a service room indicates financial issues??? not a cool cost reduction plan, if Starbucks needs a store find them a spot accross the street. Nick as a service rep is a great person to deal with, from the phone call to get an appointment to check out the infomatiom and manner he deliveres it very well handled. More

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Appointment was on-time, work was completed as requested, tech found the problem and fixed it correctly. Although the multi-point inspection was not supposed to cost me anything and I had a 24.95 coupon for tech found the problem and fixed it correctly. Although the multi-point inspection was not supposed to cost me anything and I had a 24.95 coupon for oil change, I was still charged a sizeable fee for shop supplies which was a bit disappointing. Dealer does great work, but they could be a bit kinder on the cost. More

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Cardinale Way Mazda Service Department is a pleasure to do business with! I can always get a convenient appointment, they accept my vehicle on time and begin work immediately-(There is NO wasted time with do business with! I can always get a convenient appointment, they accept my vehicle on time and begin work immediately-(There is NO wasted time with the vehicle sitting in the garage and receiving no attention!). The work is done quickly and the car is washed before it is returned to me. I have never experienced a problem with the work performed. The staff is friendly, accommodating, and polite. Cardinale Way Mazda has a relaxing atmosphere where customers can enjoy themselves. More

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