Nick Santarsiero | Page 56

3 year customer, discontinuing free coffee/tea in waiting room indicates financial issues??? not a cool cost reduction plan, if Starbucks needs a store find them a spot accross the street. Nick as a service room indicates financial issues??? not a cool cost reduction plan, if Starbucks needs a store find them a spot accross the street. Nick as a service rep is a great person to deal with, from the phone call to get an appointment to check out the infomatiom and manner he deliveres it very well handled. More

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The clutch fluid was depleting itself on my 1991 Mazda Miata. I recently moved to the area and CardinaleWay Mazda was the shortest commute from my residence. During the initial telephone conversation to Miata. I recently moved to the area and CardinaleWay Mazda was the shortest commute from my residence. During the initial telephone conversation to schedule a service appointment, Mr. Santarsiero's method of communicating to the prospective customer is one in a million. His clarity and explanation of the procedures involved left no questions unanswered and a feeling of extreme confidence my vehicle would be properly diagnosed. When the initial repairs were completed, I drove away from the dealership 100+% satisfied and established CardinaleWay Mazda as my dealership for maintaining my Miata. Here is the real kicker that impressed me above everything else! Upon returning home that day, I noticed my clutch pedal was losing pressure. I inspected the clutch reservoir only to notice the reservoir was completely empty! Mr. Santarsiero was contacted and I was instructed to return the vehicle for further diagnosis. As we all know, automotive dealerships will try everything in the book to impress you upon the initial sale; but the true indication of professionalism and sincere concern for the paying customer is the treatment after the sale or service. The care and concern I received after the inconvenience of having to return to the dealership for the same mechanical issue is second to none! As I drove away the second time, I was even more impressed with the CardinaleWay dealership and Mr. Nick Santarsiero! True professionals; extreme care and concern for the customer; willingness to admit mistakes and take all actions necessary to regain the trust of the customer; absolutely the best experience I have ever experienced with a Service Department in my entire life! Special thanks also to Mr. Daniel Morgan. Mr. Morgan and I enjoyed friendly conversation as I was waiting for the completion of my repair work. As much as I would enjoy purchasing a new Miata at this time, just recently acquiring employment after being laid-off makes an individual very reluctant to incur additional debt. Mr. Morgan was aware of this and never pressured me into trading in my current vehicle for a new model. We even enjoyed a test drive in a new model Miata so I could experience the fun of the gorgeous roadster! In closing, if the General Manager of CardinaleWay Mazda is reading this, your team of employees is by far the best in the business! Please recognize them for excellence and dedication to complete customer satisfaction. You have officially earned a customer for life and when I am comfortable enough with my current employment I will drive away from your dealership with a new Miata, turning right onto Test Drive Road, with the hard-top retracted, and a feeling of customer satisfaction unrivaled in the automotive industry! See you soon! More

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Cardinale Way Mazda Service Department is a pleasure to do business with! I can always get a convenient appointment, they accept my vehicle on time and begin work immediately-(There is NO wasted time with do business with! I can always get a convenient appointment, they accept my vehicle on time and begin work immediately-(There is NO wasted time with the vehicle sitting in the garage and receiving no attention!). The work is done quickly and the car is washed before it is returned to me. I have never experienced a problem with the work performed. The staff is friendly, accommodating, and polite. Cardinale Way Mazda has a relaxing atmosphere where customers can enjoy themselves. More

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The best experience we've ever had purchasing a vehicle. Wayne, Scott and Nick really made us feel welcome and there was absolutely no issues at all. We were extremely pleased with the service. The deal was Wayne, Scott and Nick really made us feel welcome and there was absolutely no issues at all. We were extremely pleased with the service. The deal was done quickly and it was exactly what we wanted. More

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Went in for a service problem on A/C. I was taken care of in a very timely manner. Always a pleasure to visit the dealership. Treated with kindness and respect. Have purchased two cars so far from them and in a very timely manner. Always a pleasure to visit the dealership. Treated with kindness and respect. Have purchased two cars so far from them and expect to purchase more. They are always very courteous to everyone that walks through the door. More

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We purchased a pre-owned lovely mazada miata X5 about 2 months ago and the battery went bad recently - hence living in Arizona! We took the car into the dealership for service/ battery replacement and t months ago and the battery went bad recently - hence living in Arizona! We took the car into the dealership for service/ battery replacement and they were great to work with. Battery was not covered under a warrenty, but they went out of their way to service the car within an hour and could not have been more friendly and helpful. Dealing with wonderful service oriented people makes all the difference in the world. Thank you Nick for getting us bakc on the road! More

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Nick is always so friendly and gets me checked in and out very quickly. He always has a smile and very good customer service. Would highly recommend Nick and his staff for any work that may need to b very quickly. He always has a smile and very good customer service. Would highly recommend Nick and his staff for any work that may need to be done. They have taken good care of me numerous times and have done just what was promised at a reasonable cost. Thanks for everything - I will be back again!!!! More

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The Cardinale service department has never let us down. They are always prompt and do good work on our cars. They also include a free carwash no matter how small the service done on the car. We are often g They are always prompt and do good work on our cars. They also include a free carwash no matter how small the service done on the car. We are often greeted by Nick who does so with a smile and bends over backwards to get our car in and worked on. He gives us personal attention and even called us by name today when we came in. More

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Due to a scheduling error, my appointment was set for 5:00 when the last appointment time is supposed to be 4:00. Rather than trying to cancel or reschedule it, Nick stayed late and had one of his techs 5:00 when the last appointment time is supposed to be 4:00. Rather than trying to cancel or reschedule it, Nick stayed late and had one of his techs stay after as well in order to service my vehicle. I appreciate them doing this more than I can say, especially since I live about an hour away and having to come back would have been very frustrating. They chose to honor the time that was booked for me although it was an inconvenience to them. They were incredibly kind, welcoming, and did not rush through servicing my car. I can't say enough about this dealership and the service staff. Thank you! More

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