Nick Santora
Nick Santora at Central Chrysler Jeep Dodge RAM Fiat of Norwood

Nick Santora | Page 13

Service Manager

Central Chrysler Jeep Dodge RAM Fiat of Norwood

56 Boston-Providence Turnpike
Norwood, MA 02062

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5.0
151 Reviews
5.0

151 Reviews

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151 Reviews of Nick Santora

March 01, 2021

Dealership Rating
Employee Rating

Service and honesty over the past 7+ yrs both have gone down hill. Every time I bring my car in I’m am over priced and get my car back with problems that weren’t there More

by MS_CMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shawn Nagle, Amanda Ventresco , Tom, Mgr

Mar 01, 2021

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hi MS_CMORGAN, We want to first apologize that your recent visit here did not go as planned. As you know we went ABOVE and BEYOND to fix, and gave you the best deal possible to fix your 17 yr old vehicle. If you recall we performed a repair on your vehicle for a heavily discounted rate and you were not happy with performance of the part that was installed. We agreed to swap out the part and return the old one to the manufacturer because we had recourse since it was within 30 days of install. After agreeing to the terms of the swap which was to only charge you the difference for the NEW part you decided to return 1 year later to have it installed. Here at Central we are very understanding of the current pandemic situation and understand that is the reason for you returning 1 year later. As a result the original part was no longer returnable. We absorbed the cost of the old part and still only charged you the difference in price for the NEW part ONLY. At time of the swap we noticed that the transmission lines were leaking and your vehicle had transmission codes related to being low on fluid. I know it was the last thing you wanted to hear with your vehicle at this time because the last 2 shops you went to did not mention it but at the end of the day we were being nothing BUT honest with you throughout. We believe you should be upset with the other two shops lack of honesty instead. With that all being said we gave you a heavily discounted quote to repair the vehicle but also HONESTLY advised you that it was not in your best interest to keep spending money on this vehicle and offered assistance in replacing the vehicle with a Certified Pre Owned.

February 21, 2021

Dealership Rating
Employee Rating

THIS DEALERSHIP IS NEW TO ME,I WAS IMPRESSED WITH THE AMOUNT OF INVENTORY OF CARS AN NUMEROUS AMOUNT OF SALES PEOPLE AVAILABLE FOR FAST COURTEOUS SERVICE! ALSO THE VEHICLE PREP WAS EXCELLENT!!! More

by rondepesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Mercado

February 09, 2021

Dealership Rating
Employee Rating

The service was prompt and communication was clear and consistent the staff at CJD aid top notch I would highly recommend them to my friends More

by peter mackay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

January 22, 2021

Dealership Rating
Employee Rating

I dropped my car off and never heard back from the I dropped my car off and never heard back from the dealership. I had to call repeatedly and eventually talked to service manager. Essentially they in More

by peter_fay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shawn Nagle

January 16, 2021

Dealership Rating
Employee Rating

Excellent service. Second vehicle purchase from same sales person and dealership in five years. Tony and Hamid were very helpful as well as the gentleman in service. I believe his name is Mr. Santora. A More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony "Deal Striker" Okoh , Hamid

December 30, 2020

Dealership Rating
Employee Rating

they are awesome, no issues, on time, polite, honest, car was cleaner than when i dropped it off, no bad things to say 25 word minimum is stupid More

by ABOULEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

December 15, 2020

Dealership Rating
Employee Rating

Always great!!! Very professional. Quotes are always right on. I never worry when I bring my car to Central Jeep. Will probably get my next car there More

by kari_strouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle , Bill Devine

December 07, 2020

Dealership Rating
Employee Rating

Response time and communication was excellent. Very professional service. I would definitely recommend them to my friends and family. Jeep is riding better than ever. More

by peter mackay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

December 02, 2020

Dealership Rating
Employee Rating

I have consistently had negative experiences due to general unprofessional behavior and performance. I am often forced to wait far beyond my appointment for work that isn’t eventually completed. I am b More

by andrewguild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Amanda Ventresco , Bill Devine

November 20, 2020

Dealership Rating
Employee Rating

I’ve said it before, and I’ll say it again... I’d never buy, or have mine and my wife’s vehicle anywhere else but Central. I actually look forward to interacting with the service department. They have hone More

by BHA1064044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine, Amanda

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