Nick Skidmore | Page 3

Joseph Chevrolet responded

Thank you so much for being a loyal customer. We truly appreciate your continued trust in both our sales and service teams. We are glad our service department was able to take care of the issue with the vehicle you purchased elsewhere. It means a lot to hear you are happy with the work. We look forward to helping you again whenever you need us.

Joseph Chevrolet responded

Thank you for the kind feedback. We are glad to hear our team has been able to take good care of your vehicle at a reasonable cost and keep it running smoothly. We appreciate you trusting Joseph Chevrolet and are always here to help keep your car in great shape.

Joseph Chevrolet responded

Thank you for your review. We want to assure you that we do not use AI for our phone calls. Our phones are answered by real people, and if you left a message it may have been during a busy time when our staff was tied up helping other customers. We are sorry you did not receive a return call as quickly as expected. Please reach out directly to our service manager so we can review this and assist you.

Joseph Chevrolet responded

Thank you for sharing your experience! Our team is dedicated to ensuring every customer feels valued, and your wonderful comments truly reflect their hard work. We look forward to seeing you again soon!

Joseph Chevrolet responded

Thank you so much for the 5-star review! We’re glad to hear your service was completed smoothly. We apologize for the confusing text you received afterward, our automated system doesn’t always sync in real-time with the appointment status, and it can sometimes send the wrong message after an appointment is closed out. We appreciate your understanding and look forward to seeing you again next time!

Joseph Chevrolet responded

We genuinely appreciate your wonderful feedback! Knowing that our team provided an excellent experience makes us proud. Your comments are a great reminder of why we do what we do!

Joseph Chevrolet responded

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with us at Joseph Chevrolet. However, we sincerely apologize for the oversight regarding the second key fob and understand how frustrating it can be when verbal promises are not fulfilled. Your point about putting promises in writing is duly noted, and we appreciate your suggestion. Ensuring that our customers' expectations are met is our priority, and we will work to improve our communication processes to prevent this from happening again. We value your business and would like to make this right. Please reach out to us directly, and we will do our best to assist you in obtaining the second key fob. Thank you for your understanding, and we hope to serve you better in the future!