Nick Thomas

Purchased an Audi S5 from them and when I went to pick up the car (as I live in Chicago), the Salesperson Milad told me that he had to put air in the tires as they all needed it and it was perhaps due to the the car (as I live in Chicago), the Salesperson Milad told me that he had to put air in the tires as they all needed it and it was perhaps due to the chilly weather the night before, so he said to ignore the TPMS light that I will notice will be on. He said his mechanic said that I have to drive the car for a while and that it will go away. In good faith I accepted that and I drove off. The next day the TPMS light was still on. I drove it home that day and I had to fill the tires with air the entire way to Chicago. The next day I take the car to Meineke and they tell me that someone recently performed bead work on my tires and this could be the cause of the air leakage. I asked them to fix it and upon them removing the tires, there was a chuck of rubber missing on one tire and they said the rest were probably the way so maybe they should stop. I told them to continue and if I need to buy new tires, I guess I wouldn't have a choice. Additionally, they also told me that my entire cars computer needed to be reset so that it recognizes not only the tires but everything else! Lastly, they told me my front upper and lower control arms needed to be replaced as it's dangerous to drive in that condition. So I drove a car with bad tires, and a loose front end! Anyway, I called North Coast and I told them what happened and the General Manager told me that as soon as I drive off the lot that it's my car and my issue. I told him what I was told by his employee and that I followed his instruction and I was pretty much lied to. I told him, this cost me $260, can you guys reimburse me for that given what I was told and he said no. He literally told me to think positive in knowing I got a car below the Car Fax price. Well, the repair of the upper and lower control arms of that Audi S5 costs approximately $7000 as it has 2 upper and 2 lowers! So was it a steal? I'd say yes, only it as for them. I only met one guy there that was honest and that was Nick one of the finance representatives. I think he should leave that place quickly because he doesn't seem to represent what they do there and I'd highly recommend staying as far from this dealership as possible. I'd like anyone reading this to know that I feel this was so unethical that I decided to write this to warn others. And this is the first time I have EVER written a review of any institution, but again, I feel this was so derogatory that I was compelled to share my exact experience. Save your money and go to Carmax, as they stand by their product and treat their customers right! More

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This dealership is not honest ... I spoke to all the people (and Pam) on the list below about a car that they said was mine, although they wouldn't take a deposit. I have now called over 10 times tod people (and Pam) on the list below about a car that they said was mine, although they wouldn't take a deposit. I have now called over 10 times today to get at least and excuse as to why they misled and lied to me. I will write a (bad) review every day that I call without the courtesy of a response. I spoke to Nick today and he has yet to call back. Don't waste your time with these folks ... although I plan to put as much time into my responses as they wasted if mine. I do not appreciate being jacked around and I bet they will end up wishing they had done the right thing by the time I'm done. More

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Pleasant and Cordial Buying a vehicle can be an unpleasant task. The folks at North Coast Auto Mall do their best to eliminate some, if not all, of that unpleasantness. Buying a vehicle can be an unpleasant task. The folks at North Coast Auto Mall do their best to eliminate some, if not all, of that unpleasantness. More

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