Nicolas Galindo

I purchased a used 2020 Toyota Land Cruiser from Capital Toyota in July 2026. Unfortunately, my experience after the sale has been extremely disappointing. After taking delivery, I discovered that the ve Toyota in July 2026. Unfortunately, my experience after the sale has been extremely disappointing. After taking delivery, I discovered that the vehicle had been sold with three headrests missing. I eventually found one stored elsewhere in the vehicle, but two were still missing. Capital Toyota later acknowledged the oversight in writing, stating, “we didn’t catch that the headrests were missing when your vehicle was sold.” Their proposed remedy was not to replace the missing headrests, but to sell me the two OEM headrests at what they described as their dealer cost—approximately $985 before tax. I then found the exact same genuine Toyota OEM parts available from another Toyota dealership for less than Capital Toyota's supposed dealer cost. In other words, their proposed accommodation would actually have cost me more than simply buying the parts myself from another Toyota dealer. Unfortunately, the problems didn't end there. The Blind Spot Monitor and Rear Cross Traffic Alert have not worked since I purchased the vehicle. I subsequently had the vehicle diagnosed by another Toyota dealership. After removing the rear bumper, they found that both blind-spot sensors were not reading and that both had physical damage—one was broken and the other scratched. They saw evidence that the vehicle had been in an accident which was NOT disclosed to me. Their estimate to replace the sensors/brackets and calibrate the system was approximately $3,300. I have tried repeatedly to resolve these issues directly with Capital Toyota. I communicated with my salesperson, Nick Galindo, as well as Steve Wilson and Used Car Manager Curry Stone. After weeks of back-and-forth, I gave them a date by which I simply asked for a final answer regarding the headrests. None of them responded. I then opened a case with Toyota Customer Relations. Toyota contacted Capital Toyota and gave the dealership a deadline to respond. Capital Toyota did not respond to Toyota either. I followed up with Toyota, and they reached out to the dealership a second time. I also emailed General Manager Eddie Triplett directly explaining the entire situation and asking for his assistance. I received no response from him either. I'm not claiming Capital Toyota knowingly concealed the damaged BSM sensors. What I can say is that Capital Toyota has acknowledged in writing that it failed to catch the missing headrests before selling me the vehicle, another Toyota dealer subsequently documented significant physical damage to the BSM components, and repeated attempts by both me and Toyota Customer Relations to get management to address these issues have gone unanswered. Used vehicles can have problems. What earns the one-star review for me isn't simply that problems were discovered after the sale—it's how Capital Toyota handled them after they were brought to its attention. I gave the dealership multiple opportunities to resolve this privately before posting a review. At this point, prospective buyers should know about my experience. More

Print

Great dealership - stress free and pleasant experience. Entire Process was quick and easy as well Entire Process was quick and easy as well More

Print

Just had the best experience purchasing my new RAV4 from Capital Toyota! Nic, Sam, Chandler and Curry made everything so easy for me, answered all my questions, and took away the stress I had regarding this Capital Toyota! Nic, Sam, Chandler and Curry made everything so easy for me, answered all my questions, and took away the stress I had regarding this major purchase. I will 100% recommend this dealership and this team for anyone looking for a new vehicle! More

Print

I would like to thank Nicolas Galindo, for helping us find our new car! We are absolutely happy with our purchase! We highly recommend seeing Nicolas, he is also bilingual which was an extra help! find our new car! We are absolutely happy with our purchase! We highly recommend seeing Nicolas, he is also bilingual which was an extra help! More

Print

Nic, Chandler, and Curry were friendly, professional, and made the entire car-buying experience smooth and enjoyable. made the entire car-buying experience smooth and enjoyable. More

Print

Nick G. was wonderful to work with. He made the whole experience pleasant. I would definitely recommend coming to see him when you purchase a new car! was wonderful to work with. He made the whole experience pleasant. I would definitely recommend coming to see him when you purchase a new car! More

Print

Nic was awesome to deal with! Super nice and a very smooth process. Probably one of the best experiences at a dealership that I’ve had Super nice and a very smooth process. Probably one of the best experiences at a dealership that I’ve had More

Print

Great experience from start to finish. The staff was friendly, knowledgeable, and made the entire process easy and stress-free. They were transparent, answered all my questions, and helped The staff was friendly, knowledgeable, and made the entire process easy and stress-free. They were transparent, answered all my questions, and helped me find exactly what I was looking for. Highly recommend this Toyota dealership for anyone in the market for a vehicle! More

Print

Nicolas and colleagues were great to work with. No pressure sales, respectful and very straightforward. I would certainly be back when I need another vehicle. No pressure sales, respectful and very straightforward. I would certainly be back when I need another vehicle. More

Print

I purchased a car from this dealership last week. Doyala and Mallory reached out immediately when I initiated the online inquiry. They were both pleasant and helpful. I was connected to Nick and he w Doyala and Mallory reached out immediately when I initiated the online inquiry. They were both pleasant and helpful. I was connected to Nick and he was able to accommodate my hectic schedule, met me on a Saturday so I could see the car. He was very patient with me as I inspected the car and answer all of my questions. He was not a pushy or sleazy salesman, very friendly, laid back, knowledgeable and fair. Chandler handled the financing process and he was very accommodating and exceeded my expectations. The store manager, Curry, is also impressive. You can tell he is running an ethical dealership. The whole process from start to finish was positive. If you are looking for a solid place to purchase a car, be treated fairly, please shop here. More

Print