Nicole Bandera

Making the appointment was easy enough and all employees I encountered were helpful and friendly. I would suggest refraining from giving incorrect times for service. I got to my appointment early in the mor I encountered were helpful and friendly. I would suggest refraining from giving incorrect times for service. I got to my appointment early in the morning and 15 minutes early. I was told the service I needed would take one hour. I did not leave that dealership for three hours. Had I been given a more accurate time I would have dropped my vehicle off. More

by heysue7 Verified Customer Verified Customer

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As always friendly people great place to wait for car to get repaired and coffee get repaired and coffee More

by mijonesamc Verified Customer Verified Customer

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Even the simplest tasks take more than a day and communication is non-existent through the entire process. You have to jump through hoops just to talk to anyone. Took 4 days for an oil change one ti communication is non-existent through the entire process. You have to jump through hoops just to talk to anyone. Took 4 days for an oil change one time. I've been a customer for 5 years and it's gotten progressively worse over the years. Finally had enough and won't be back. More

by zakiewards Verified Customer Verified Customer

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THEY GET ME IN-N-OUT WHEN I TAKE MY TRUCK IN FOR SERVICE ALWAYS POLITE.\NGREAT DEALERSHIP ALWAYS POLITE.\NGREAT DEALERSHIP More

by JRANDTERESA Verified Customer Verified Customer

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The dealership has always quoted a lot of things to fix at each appointment. The pricing is 2-3x higher, if not more, than other mechanics and they tend to recommend things that aren’t necessary. at each appointment. The pricing is 2-3x higher, if not more, than other mechanics and they tend to recommend things that aren’t necessary. More

by mbaker104 Verified Customer Verified Customer

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Need training The people is service was lost the guys that tried to sell me a vehicle suck at selling that tried to sell me a vehicle suck at selling More

by MAKARR4 Verified Customer Verified Customer

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Kept my scheduled appointment right on time. Kept my scheduled appointment right on time. The service was as expected and after the maintenance was complete, I personally performed my quality as Kept my scheduled appointment right on time. The service was as expected and after the maintenance was complete, I personally performed my quality assurance inspection and didn't see any issues. More

by topprop65 Verified Customer Verified Customer

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Service department relayed expectations accurately and communicated updates throughout my waiting time . Great customer service. communicated updates throughout my waiting time . Great customer service. More

by ASAUSY74 Verified Customer Verified Customer

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First, get rid of the stupid AI, it is always making mistakes. You need to bring back live people to answer the phone. I had go through 3 phone calls to get anything done. After the replace the batterie mistakes. You need to bring back live people to answer the phone. I had go through 3 phone calls to get anything done. After the replace the batteries in the vehicle they still forget to reset the and clear the code that showed the alert. I'm having a hard time deciding whether to continue going to this dealership for any work. More

by Retired93 Verified Customer Verified Customer

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Great service and results. I would highly recommend having your vehicle serviced at Chesapeake location I would highly recommend having your vehicle serviced at Chesapeake location More

by craig.t.harris24 Verified Customer Verified Customer

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