Nicole Shillcox | Page 2

Awesome Needed oil changed got appointment and Everyone worked together and was helpful with my questions and got me back on the road ASAP not one problem Needed oil changed got appointment and Everyone worked together and was helpful with my questions and got me back on the road ASAP not one problem More

by RONSORENSON Verified Customer Verified Customer

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Agonizing My seat was all screwed up. It made a popping noise after my service was done. I was told a diagnostic check had to be done and I had to pay for it. M My seat was all screwed up. It made a popping noise after my service was done. I was told a diagnostic check had to be done and I had to pay for it. My car is 2018. So when you caused the problem and tell me I have to pay for it. I say xxxx you!!! More

by CONRADHAFEN Verified Customer Verified Customer

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Matience on my Camry They went over and beyond for me and my family. Service was going to take longer then planned but they made sure that it didn't upset my day. They got They went over and beyond for me and my family. Service was going to take longer then planned but they made sure that it didn't upset my day. They got me a car for the day and went over and beyond by managing to get me a RAV 4. A car I have been looking at for my next purchase. The young woman that helped us was wonderful, lots of communication, and great with my girls. Thank you so much. More

by BRENTCHELSEAA Verified Customer Verified Customer

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The best ever! I love that you, Brent Brown Toyota, take care of your customers so well. The people that greet you are friendly and helpful. My experience with Brent I love that you, Brent Brown Toyota, take care of your customers so well. The people that greet you are friendly and helpful. My experience with Brent Brown Toyota is always great! More

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Level of care keeps us coming back Thank you for the 10+ years of service. Each time we get work done we are confident the work completed will only make our Toyota experience extend bey Thank you for the 10+ years of service. Each time we get work done we are confident the work completed will only make our Toyota experience extend beyond our expectations. Hey thanks again! More

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Great service. Jennifer was great to keep me in the loop and let me know as soon as it was done. I scheduled the oil change and when I got there I remembered that I Jennifer was great to keep me in the loop and let me know as soon as it was done. I scheduled the oil change and when I got there I remembered that I needed an emissions test. They got the emissions test done and issued the new decals for the plates as well. More

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Great service I had a great experience buying my car at Brent brown. So it is no surprise that their car servicing is great too! Use them! I had a great experience buying my car at Brent brown. So it is no surprise that their car servicing is great too! Use them! More

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Easy Come Easy Go I was notified by email that my 5 month 5,000 mile maintenance should be scheduled. I used the online scheduling request program offered by Brent Bro I was notified by email that my 5 month 5,000 mile maintenance should be scheduled. I used the online scheduling request program offered by Brent Brown Toyota. The format was easy to follow and there were no issues with booking a time for my Tundra. I was able to have my vehicle maintenance performed in acordence with MY schedule! As we all know in this day and age time is very important to all of us. I was told by John Wiscombe my service rep.,that my vehicle would be ready in a hour. I was at a meeting that last over a hour and when I returned to the dealership my vehicle was ready for me to pick up. I received a written and verbal explanation from John, of the work that was performed on my vehicle. I also received information regarding on may next scheduled service. The interaction with the folks at Brent Brown Toyota have always been a treat. I was impressed with my ability to drop my vehicle off have it worked on and have it ready to go. As I said in my title easy come easy go. I was in and out as promised. I also like the idea that there was no “up sale” from your John. To me that helps with my perception of your staff friendliness. I was also contacted by Nicole Shillcox who simple greeted and welcomed me and helped me get my truck set up for my appointment. I look froward to my next interaction with your staff. Thank you for creating a positive friendly place to bring my vehicle. Mark Crosby More

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Great people, great service The people who assisted me were kind and informative. They told me what they would be doing in the service. I was very pleased with how I was treated. The people who assisted me were kind and informative. They told me what they would be doing in the service. I was very pleased with how I was treated. More

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Fast, friendly, and efficient I’ve always had good experiences with Brent Brown, and my latest service appointment was no exception. I quickly dropped off my vehicle, and quickly p I’ve always had good experiences with Brent Brown, and my latest service appointment was no exception. I quickly dropped off my vehicle, and quickly picked it up. Even though there were a lot of customers, there was hardly any wait at all. More

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