Nicole Stem | Page 12

Everyone at Braman was lovely to worth with. Nicole was a pleasure to work with. She was extremely knowledgable and helpful. She guided me through the process and acted as an advocate for me. Ni Nicole was a pleasure to work with. She was extremely knowledgable and helpful. She guided me through the process and acted as an advocate for me. Nicole was a complete professional she handled and oversaw every aspect of the transaction. She even handled situations that are definitely not in her job description. She went above and beyond. I recommend her highly More

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Great experience! I came in to the dealer to look at a certified pre-owned BMW M6. The vehicle was prepared and waiting for my visit. Nicole demonstrated great knowledg I came in to the dealer to look at a certified pre-owned BMW M6. The vehicle was prepared and waiting for my visit. Nicole demonstrated great knowledge about the vehicle and its functions and options. Her friendly and knowledgeable way of driving the sales process made me drive off with my new car. More

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Great and easy experience getting just the car we wanted! Smoothest experience we have ever had in getting the exact BMW we wanted. Nicole showed us all our options, was very knowledgeable and friendly. We we Smoothest experience we have ever had in getting the exact BMW we wanted. Nicole showed us all our options, was very knowledgeable and friendly. We were in and out quickly with no waiting. She kept us informed every step of the way and we got our car faster than we thought we could. So glad we went to Braman and Nicole Stem. More

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nice service its great that you recive your car in your home and sign there and dont need to go to the dealer and spend your time this is the service that make th its great that you recive your car in your home and sign there and dont need to go to the dealer and spend your time this is the service that make the diference More

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I recently purchased the 2014 650i Convertible in Frosted matt white, & was fortunate to have Nicole Stem as the sales associate helping me make my decisions, it was an absolute pleasure to work with her. He matt white, & was fortunate to have Nicole Stem as the sales associate helping me make my decisions, it was an absolute pleasure to work with her. Her dedication to customer service, attention to detail & BMW knowledge made the whole process an absolute pleasure. Further to that, the 650i is an awesome car and I'm loving every minute of my driving experience! Thank you Nicole ! Maria Madric More

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First off, I would like to recommend Nicole Stem as your go to person when shopping for a new or used vehicle. This was my first time being approached by a female client advisor and i must say it has been t go to person when shopping for a new or used vehicle. This was my first time being approached by a female client advisor and i must say it has been the best experience so far. She was able to work with my monthly budget and trade-in value. I drove from Miami, FL to West Palm Beach, FL which is one hour away, and I am definately taking another drive up there for my next car. Thanks again Nicole and staff at Braman BMW! Great cars at affordable prices. -Ron More

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Exceptionally friendly, efficient and informed sales advisor ( Nicole Stem ). Price and professionalism far superior to competition. Purchased car (with trade in) at exceptional price with minimal negot advisor ( Nicole Stem ). Price and professionalism far superior to competition. Purchased car (with trade in) at exceptional price with minimal negotiation. Drove away with completed paperwork in less than two hours. More

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I want to start off by saying that the customer service at braman BMW is amazing. From the minute I walked into the dealership I was greeted in a timely manner and I was treated like 5 star customer even t at braman BMW is amazing. From the minute I walked into the dealership I was greeted in a timely manner and I was treated like 5 star customer even though I was there for my first time attempting to purchase my first bmw i felt like I knew everyone there for Years. I came In hoping to trade my 2011car and get bmw and I didn't think it was possible due to the baggage that I was bringing to the table but they made it happen. Nicole stern and finace team made my birthday wish come true. They gave me everything I wanted and for the price I wanted it for. For this I thank you and guarantee my loyalty as braman BMW customer. More

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To whom it may concern: I must say that prior to this To whom it may concern: I must say that prior to this experience, I was not a fan of car dealerships and the thought of having to purchase/lease a To whom it may concern: I must say that prior to this experience, I was not a fan of car dealerships and the thought of having to purchase/lease a vehicle, brought great stress to the process moving forward. My experience with Braman BMW started with an upbeat gentleman named Howard who could not do more, trying to assist me with an issue that I was dealing with Manager, Mike Rotter, whom I had spoken with and had personal knowledge of the issue I was seeking to speak about. It delt with a client and needed to be addressed with Mr. Rotter, who was very professional and attentive to the issue at hand, ultimately resolving the matter for the benefit of all. Because, and only because Mr. Rotters professionalism and attentiveness, was that I made the risky move of telling Howard that I was looking to Lease a vehicle for my son. Howard immediately set me up with a "VIP Appointment" with Buzz Braman who he stated would be waiting for me at the door of the Dealership and would have a deal for me that woud match the one presented to my client just two months prior. I contacted my family and asked them to head up to the Dealership from our home in Boca, as I had a warm and fuzzy feeling that we would be taking a vehicle home that evening. When I arrived at the Dealership, sure enough, Buzz Braman was there, waiting for me with open arms and gave me a warm and friendly hug. Right away I felt like I was part of the family. It was the next move that really sealed the deal for me, which was when Mr. Braman introduced me to Nicole Stern. What a change of opinion I had regarding car sales persons. Nicole immediately greeted me and asked me what I was interested in. I gave her a quick summary of my goals and advised her of the deal that we were hoping to accomplish that evening. As my family was driving up, she immediately jumped in and provided me with many options on multiple BMW styles and models. Not once did I feel the pressure that she was "pushing" us into any particular scenario. She just kept on giving multiple choices, simply indicating that in order for her to satisfy my goal, we had to stay within certain parameters. She was attentive, pleasant, funny, and just an all around wonderful person. We went to the satellite lot, to look at the vehicle which we ultimately Leased. We actually had a ton of fun with Nicole, my wife, and my 2 kids (9 and 16) on the ride there. She then got down to the numbers and made it simple and quick for us. We ended closing the deal at 9:30 in the evening and not one time did Nicole ever make us feel rushed or led to believe she needed to get home. Even after we were done, ready to go, she spent an additional 20-30 minutes with our son to make 100% sure that he knew where all the functions were and that he was comfortable with the car. Nicole is one super sales person and the Braman family and the BMW division is very lucky to have such and outstanding person as part of your team. To conclude, we can't forget Steven Rock, in financing, who slammed the "rock" on the deal, by making our paper marathon signing event fun and quick. Even though it was late and the Internet was not being his friend, he nonetheless kept his cool and was very professional through the process. It is easy to complain when things don't go your way, however when things are done the "right" way, and you have a great experience, which now a days is difficult to find, those times should be acknowledged and that is the sole purpose of this letter. Thank you Mr. Braman, Mike Rotter, Howard, Nicole and Steven, for making this event a wonderful experience. We will definitely come back and recommend our friends to any Braman dealership. The Retamars More

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Great experience all around!! Nicole Stem was a pleasure to work with..She is very knowledgable and helpful and patient.. We would definately come back! to work with..She is very knowledgable and helpful and patient.. We would definately come back! More

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