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Nidal Hatoum
108 Reviews
Dealership Experience
11 yrs, 11 mos
Industry Experience
35 yrs, 11 mos
Languages Spoken
Arabic
English
108 Reviews
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108 Reviews of Nidal Hatoum
February 25, 2024
I was unsure I would be able to get an approval and Jordan really worked for me to get the car that I wanted. I am so happy to have Jordan as my sales rep. Jordan really worked for me to get the car that I wanted. I am so happy to have Jordan as my sales rep. More
by s.connor025
Other Employees Tagged: Jordan Hampton
January 10, 2024
Mohammad and Youssef were both great from start to finish. I was able to tell them What I was looking for and they were both knowledgeable about the vehicles. I wanted to express my sincere grati finish. I was able to tell them What I was looking for and they were both knowledgeable about the vehicles. I wanted to express my sincere gratitude for the outstanding service Mohamed, Youseff, and the financing manger provided during my recent car purchase. Your professionalism, knowledge, and friendly demeanor made the entire process smooth and enjoyable. I truly appreciate the time you all took to understand my needs and guide me through the various options available. Your patience in answering my questions and addressing any concerns demonstrated a level of customer care that exceeded my expectations. The attention to detail and commitment to ensuring customer satisfaction did not go unnoticed. I am thrilled with my new car and confident that I made the right choice with your assistance. Thank you once again for your exceptional service. I will not hesitate to recommend your dealership and, specifically, you all expertise to friends and family in the future. Best regards, Omar Hopkins More
by Omar Hopkins
Other Employees Tagged: Mohamad AlRahbi , Youssef Asaad
Verified CustomerNovember 25, 2023
Mohamad seemed nice enough. He was busy at the time so I was handed off to Katie who was super great and I give her 5 stars easy. :) I'm giving Mo 4 stars because I don't want t He was busy at the time so I was handed off to Katie who was super great and I give her 5 stars easy. :) I'm giving Mo 4 stars because I don't want to give a misleading low score, but I can't say 5 stars either, since I just don't know. Nidal upsold me on some stuff, but I appreciated his willingness to not only take the time to explain things but stay very late because of it. He worked with me to customize some post-car-sale options that I didn't realize they even did, since this was my first experience purchasing a vehicle at a standard dealership (as opposed to Carmax). The dealership was nice. Clean, attentive, didn't have to wait very long. The on-site vehicle options are decent. My transaction took a long time, but that's because I was the bottleneck for the pace, since I'm a slow person. At some points they tried to avoid getting into the specifics of where all the numbers were coming from on the total price of the vehicle. It's not an offensive practice, some customers are very stupid when it comes to numbers and how they relate to value, so I understand the practice because they're trying to avoid someone trying to save a penny and end up with a worse deal. It was a minor inconvenience at worst. I had to call 3 times to get someone though, when I had to go back to the dealership to finish the transaction. The first two calls either dropped or the receptionist hung up on me, but I'm giving them the benefit of a doubt to assume the connection just dropped. The car I bought was a higher cost than a comparable model than one I had been considering from Carmax. In fact, it was also a color I wasn't as interested in. So why'd I pick Toyota? 1. I bought into Katey in particular, but 2. and at least as importantly, they have CRAZY insurance/warranty packages. They're expensive, but as someone who plans to have this car for a while, and use it regularly, it's an investment worth making. It's a very nice feeling to walk out of a dealership with a used vehicle and not have to worry at all about whether they missed anything in their quality inspections. Overall I'm happy about my purchase, and they'll totally be one of the first dealerships I go to the next time I'm in the market for one. I was originally gonna give them a 4/5 for some combination of how I feel about the overall price I walked out with and the questionable front desk phone calls, but decided to do 5 stars because ultimately they exercised normal sales practices and nothing underhanded, took the info I gave them about what I was in the market for and delivered a satisfying choice for me to make, and had very positive attitudes throughout our whole encounter. And high value prices but within reason for the amount of value that gets you. I never got any impression of disdain or condescension or impatience or shady practices from them. :) More
by DJ Not A Panda
Other Employees Tagged: Mohamad AlRahbi , Katie Mullins
November 19, 2023
Marcus wag very helpful and went the extra mile to help us. He was very professional and nice. Finance people were very helpful and got us taken care of. Much appreciated...we love our new Camry! us. He was very professional and nice. Finance people were very helpful and got us taken care of. Much appreciated...we love our new Camry! More
by heathersmith2176
Other Employees Tagged: Marcus Hooks
November 18, 2023
Compassionate, courteous and quick. The only car buying experience I've ever enjoyed. Couldn't have asked for a better experience, well done! The only car buying experience I've ever enjoyed. Couldn't have asked for a better experience, well done! More
by JOSEYDAWN
Other Employees Tagged: Mark Caivano
October 12, 2023
He did a very good job and he have good communication and always also on time always also on time More
by Angiebaker36
Other Employees Tagged: Yousef Abdullah , Layth Said
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