Nikolas Rair

The Service team is always such a Class Act We are always so happy with their performance. Josh explains everything completely and Nick has always been amazing as well. The IT associates were so hel always so happy with their performance. Josh explains everything completely and Nick has always been amazing as well. The IT associates were so helpful as well. Drew and the other team member were excellent. Thank you for being such a great team. In a world that is rare with great performance and customer service Lexus never misses a beat. More

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I had a wonderful experience at Lexus! From start to finish, the entire process was smooth, professional, and enjoyable. A special thank you to Randy for his exceptional customer service. From start to finish, the entire process was smooth, professional, and enjoyable. A special thank you to Randy for his exceptional customer service. I never felt pressured, and he went above and beyond to make sure everything was taken care of. The entire team made me feel valued as a customer, and the level of service truly reflects the Lexus brand. I highly recommend this dealership, and especially Randy, to anyone looking for a great car-buying experience! More

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The whole process went extremely well, from making the initial appointment to the work being completed! The service staff was excellent! initial appointment to the work being completed! The service staff was excellent! More

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Service at Lexus of Akron was fantastic! Nick always takes care of me and my RX 350. Best service team in Ohio! Nick always takes care of me and my RX 350. Best service team in Ohio! More

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The wait time was excessive. I had an appointment and waited almost 15 minutes PAST the appointment time before anyone spoke to me and checked me in I had an appointment and waited almost 15 minutes PAST the appointment time before anyone spoke to me and checked me in More

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We have leased or purchased 9 vehicles from this dealer. That in its self should explain the 5 star rating That in its self should explain the 5 star rating More

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have always had a great experience when in for service Nick is a great asset to the service dept Nick is a great asset to the service dept More

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From the moment we walked into Lexus of Akron, we felt an elevated experience in customer service, attention to detail, and aesthetics. Shelly was easy to talk to, and our interactions felt personal from the elevated experience in customer service, attention to detail, and aesthetics. Shelly was easy to talk to, and our interactions felt personal from the start. Ruth is smart and funny and excellent at her job. When we came in to get our car, the pomp and circumstance was fun and special. We are so thankful to be in the Lexus family! More

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Walking in for an oil change on my 2024 Lexus NX, a year still left on my lease, the last thing I expected to hear was how I could be put into a 2026 equivalent model with virtually no additional money down still left on my lease, the last thing I expected to hear was how I could be put into a 2026 equivalent model with virtually no additional money down. Shelley handled it seamlessly, and with minimal time spent on paperwork, I was driving out with my new car in days. Impeccable service! More

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Let me give a few words: fast, clear, clean, pleasant The waiting lobby was exceptional. pleasant The waiting lobby was exceptional. More

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