Jon Morris

The Service team is always such a Class Act We are always so happy with their performance. Josh explains everything completely and Nick has always been amazing as well. The IT associates were so hel always so happy with their performance. Josh explains everything completely and Nick has always been amazing as well. The IT associates were so helpful as well. Drew and the other team member were excellent. Thank you for being such a great team. In a world that is rare with great performance and customer service Lexus never misses a beat. More

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The whole process went extremely well, from making the initial appointment to the work being completed! The service staff was excellent! initial appointment to the work being completed! The service staff was excellent! More

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The wait time was excessive. I had an appointment and waited almost 15 minutes PAST the appointment time before anyone spoke to me and checked me in I had an appointment and waited almost 15 minutes PAST the appointment time before anyone spoke to me and checked me in More

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We have leased or purchased 9 vehicles from this dealer. That in its self should explain the 5 star rating That in its self should explain the 5 star rating More

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Lexus of Akron does an excellent job I definitely feel like they are family Yoko has sold me two cars in the last year and is smart, beautiful and responsive. When she sees me, she welcomes me and ask ho like they are family Yoko has sold me two cars in the last year and is smart, beautiful and responsive. When she sees me, she welcomes me and ask how my family and wife are doing. Randy my old sales person has just returned to work at the dealership.Yoko took the time to track him down to make certain that we were reacquainted ,in a generous and unified dealer family approach. More

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Walking in for an oil change on my 2024 Lexus NX, a year still left on my lease, the last thing I expected to hear was how I could be put into a 2026 equivalent model with virtually no additional money down still left on my lease, the last thing I expected to hear was how I could be put into a 2026 equivalent model with virtually no additional money down. Shelley handled it seamlessly, and with minimal time spent on paperwork, I was driving out with my new car in days. Impeccable service! More

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The overall service experience went extremely well! Once the initial appointment was made, I received text and email confirmation as well as a phone call. The set department staff was excellent! Ver Once the initial appointment was made, I received text and email confirmation as well as a phone call. The set department staff was excellent! Very polite knowledgeable and professional! More

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Nik in service was a pleasure to work with as usual. All associates there in service and sales are first class! A+ All associates there in service and sales are first class! A+ More

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The dealer provided a very good analysis of my problem. I feel that it has been resolved. I feel that it has been resolved. More

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Great service always but took longer waiting time 2 hours then 1 1/2 hours at last service time. then 1 1/2 hours at last service time. More

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