Nizam Mushaba | Page 29

Easy Buying Experience The staff was very friendly and easy to work with. Initial contact was via email. Notified them in advance that I would be arriving to test drive and The staff was very friendly and easy to work with. Initial contact was via email. Notified them in advance that I would be arriving to test drive and view vehicle. Car was ready for me when I got there. I LOVE MY NEW CAR! More

by a2dalgal Verified Customer Verified Customer

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Caring interaction My questions were answered, I was listened to, and I felt that my needs were getting matched with the right car. I also got good advice about private My questions were answered, I was listened to, and I felt that my needs were getting matched with the right car. I also got good advice about privately selling the car I might have traded in. More

by Grateful Verified Customer Verified Customer

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friendly, fair, and efficient I have to admit that I've never been fond of the car buying experience, but I found the process easy and painless to navigate at Brattleboro Subaru. I have to admit that I've never been fond of the car buying experience, but I found the process easy and painless to navigate at Brattleboro Subaru. Tom was clear, direct, and friendly, and my experience with Nizam was very positive (good sense of humor, and didn't go overboard with high pressure sales tactics). Bratt Subarua didn't have the exact car I wanted on their lot, but they were able to get what I needed in a short time frame and at a fair price. Also, the car was ready for me to pick up when they said it would be. Since my car had been totaled in an accident a couple of weeks prior to purchase of the new vehicle, I was pleased with the quick response to my vehicle requests. I have always found Bratt Subaru to be fair and direct--both in terms of their sales and service departments. After some negative prior experiences with other car dealerships (other than Subarau), I really appreciate the convenience of having a local dealer that inspires confidence and trust, and Brattleboro Subaru definitely falls into this category. Many Thanks! More

by lucymstamp Verified Customer Verified Customer

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Excellent service Great people to work with from start to finish. Made process easy for me. They respected what I wanted and got it done. Thank you Great people to work with from start to finish. Made process easy for me. They respected what I wanted and got it done. Thank you More

by Michelle D. Verified Customer Verified Customer

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Low pressure, plea want staff Good experience. Friendly, knowledgeable and helpful sales team. This is the second Subaru I've purchased from this dealership, and both experiences w Good experience. Friendly, knowledgeable and helpful sales team. This is the second Subaru I've purchased from this dealership, and both experiences were very postitve More

by romanmarion Verified Customer Verified Customer

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Great Experience! I have a great experience buying my Subaru Outback from Brattleboro Subaru. This is actually the 4th car I've leased from Brattleboro Subaru and they I have a great experience buying my Subaru Outback from Brattleboro Subaru. This is actually the 4th car I've leased from Brattleboro Subaru and they always do an excellent job working with me to find the perfect fit. More

by saramatheyjohnson Verified Customer Verified Customer

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Excellent Customer Service I was surprised that I was allowed to test drive a car in the snow and ice. It helped convince me that I had chosen the right dealer and the right ca I was surprised that I was allowed to test drive a car in the snow and ice. It helped convince me that I had chosen the right dealer and the right car. I especially appreciated the knowledge, patience, and thorough explanations Scott gave me. More

by cyclerode Verified Customer Verified Customer

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Nice and Easy Not being a fan of pressurization, this was the nicest car buying experience I've had. Laura listened attentively, gave me several choices, and commun Not being a fan of pressurization, this was the nicest car buying experience I've had. Laura listened attentively, gave me several choices, and communicated clearly without a fast-lane hurried approach. Laura Chapdelaine and Brattleboro Subaru: highly recommended! More

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One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

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The BEST Experience! I walked into the dealership alone in September, after my hand-me-down car ended up at the junk yard, and having just turned 25 and never bought a car I walked into the dealership alone in September, after my hand-me-down car ended up at the junk yard, and having just turned 25 and never bought a car before, I had no idea what I was doing. Laura immediately made me feel at ease when she welcomed me and listened to what I was looking for. She helped me get totally comfortable with the Crosstrek that I test drove, explaining how everything worked, and when I told her I wanted to be able to sleep in it for my long trips to Spartan Races, she encouraged that I lay down and get comfortable, right in the parking lot ;). We talked about the car, and since it really did suit all my needs on top of being my favorite to look at, I told her it was the one. I returned to the dealership a few nights later to buy the car. Laura stayed late with me that evening patiently explaining, and literally walking me through every step of buying a car, getting a co-signer, purchasing car insurance, and everything in between. While we were waiting for one thing to be processed, she began on the next, seemingly doing many complicated things at once but remaining completely relaxed. When I returned a few days later once the co-signed papers were in order, she and Nizam helped me OFFICIALLY sign to buy my car! I drove away feeling like I had been really cared about and taken care of and I'd always recommend the Brattleboro dealership and Laura, and I will always come back! Thank you :) More

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