Nizam Mushaba | Page 29

Positive Experience Purchasing my New Crosstrek! I absolutely LOVE my new Crosstrek! It was exactly what I wanted (Premium--so cloth seats--with Nav and a backup camera), so I was thrilled when I fou I absolutely LOVE my new Crosstrek! It was exactly what I wanted (Premium--so cloth seats--with Nav and a backup camera), so I was thrilled when I found it (in the color I wanted!) on the Brattleboro Subaru site. I sent an internet inquiry to see if it was still available, and Marie answered me in a heartbeat. It was a pleasure working with both Marie and Amy on the phone; they helped accelerate the finance process for me, and they made sure to hold it on the lot for me so that I could pick it up the next day. When I made the 2+ hour trip down, Jason was equally as wonderful to work with from start to finish. He was kind, knowledgeable and patient throughout my experience, and he was never pushy. Finally, I worked with Nizam, who helped me with the rest of my financing. He was also very friendly and he didn't push me for time. I'm new to the car-buying process, so I asked a lot of questions through the financing process to make sure I understood it correctly. As a young female, I was concerned that I would be taken advantage of during my car search--especially with financing--but Nizam explained everything to me and gave me time to digest the paperwork, which I really appreciate. Thank you for making purchasing a Subaru the way it should be: easy, thorough, friendly, honest, and thrilling! More

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Great place to do business I recently bought a car at Brattleboro Subaru. I worked directly with Matt Verge, but the whole team was a pleasure to deal with. Matt has a great dem I recently bought a car at Brattleboro Subaru. I worked directly with Matt Verge, but the whole team was a pleasure to deal with. Matt has a great demeanor for selling cars. He took a no pressure approach that made me really comfortable in buying a car. Thanks again!! I would definitely recommend buying a car there. More

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Best vehicle purchase ever made! My experience at Brattleboro Subaru was amazing. I am beyond thankful on the purchase of my 2011 Outback. This car is very comfortable & handles extre My experience at Brattleboro Subaru was amazing. I am beyond thankful on the purchase of my 2011 Outback. This car is very comfortable & handles extremely well in all seasons. Jason, Luke & many more made this experience hassle free & extremely enjoyable. Thank you for your excellent customer service. -Jessie Bishop More

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Service and attention The entire sales and service staff were completely attentive, polite, engaging and competent. Each and every one of them I dealt with knew no bounds i The entire sales and service staff were completely attentive, polite, engaging and competent. Each and every one of them I dealt with knew no bounds in answering, or finding the answer to, any of the few questions I had. The reason I had 'few' questions was that they seemed to anticipate almost all of them. More

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Pleasure to work with everyone Everyone was very helpful in the purchasing process as well as meeting all of my expectations. Very glad I chose this dealership and even more so that Everyone was very helpful in the purchasing process as well as meeting all of my expectations. Very glad I chose this dealership and even more so that I got the car I've always wanted. More

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Friendly, attentive, responsive From the start I was pleased with Brattleboro Subaru. I sent an online request for more information during the evening and received a response that ni From the start I was pleased with Brattleboro Subaru. I sent an online request for more information during the evening and received a response that night. The follow-up was great both online and over the phone. When I went in to the dealership, the personnel were friendly and helpful and certainly not pushy compared to other dealerships I went to. I would certainly recommend them. More

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I had just recently totaled my car and was having a difficult time deciding what kind of car I wanted. I knew I wanted a safe car so Subaru was the perfect fit. As a teacher, I was able to look for d difficult time deciding what kind of car I wanted. I knew I wanted a safe car so Subaru was the perfect fit. As a teacher, I was able to look for deals and dealerships that would work with me to find the best possible deal. Unfortunately (or maybe fortunately) for me there were no Subaru dealers within 150 miles of my location. I was bummed. Knowing full well what kind of deals Subaru was able to offer me, I went to a more local (56 miles away) Subaru dealer. There I found a stereotypical car dealer that was trying to sell me a car that was way outside my budget and loaded with options I didn't need or want. The dealer was unwilling to negotiate price at all, staying true to the sticker. I was disheartened. I went home and went online to check my email and found Mike Masters and Amy Ciccone of Brattleboro Subaru had sent me an email. It was so kind. They offered to work with me to get the car I wanted. The only problem was that the dealership was nearly 4 hours from my location. Mike and Amy told me that wasn't actually a problem. They would be able to set it up so that the car I wanted could be delivered right to me! After finding the car I wanted, Matt Hale and Niz jumped in. The four of them helped secure the car I wanted, provided me with the very top of customer service, and delivered my car to me! All that and they actually BEAT the deal I qualified for! Brattleboro Subaru and the employees I was blessed to run into in this situation are so very wonderful. i am so grateful to have had the opportunity to work with such wonderful people to secure my awesome new car. I will highly recommend this dealership to anyone that asks (and likely some that don't ask as well) More

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Awesome experience!!! Matt Morrell was knowledgeable, friendly and most importantly, NOT pushy!!! He did not try to sell us anything we didn't want or "oversell" us like a lot of dealers do. We will be friendly and most importantly, NOT pushy!!! He did not try to sell us anything we didn't want or "oversell" us like a lot of dealers do. We will be repeat customers for sales & service for sure.100% recommended. More

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Matt, Mike and Niz managed to turn an experience I DREAD going through into a pleasant outcome. They shattered my opinions about automobile dealers. It was a pleasure doing business with them. going through into a pleasant outcome. They shattered my opinions about automobile dealers. It was a pleasure doing business with them. More

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Everyone at the dealership was friendly and outgoing. Even those who were not associated with my purchase in any way were friendly and offered suggestions while I looked over my new car. The price was gr Even those who were not associated with my purchase in any way were friendly and offered suggestions while I looked over my new car. The price was great, the customer service was good, and I felt that I was kept informed throughout the entire purchase process. Mike went to great lengths to arrange me getting the car and only one email went unanswered near the conclusion of my experience. It was relatively unimportant however. Matt was also great once I entered the dealership. More

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