Nizam Mushaba | Page 29

Low pressure, plea want staff Good experience. Friendly, knowledgeable and helpful sales team. This is the second Subaru I've purchased from this dealership, and both experiences w Good experience. Friendly, knowledgeable and helpful sales team. This is the second Subaru I've purchased from this dealership, and both experiences were very postitve More

by romanmarion Verified Customer Verified Customer

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Great Experience! I have a great experience buying my Subaru Outback from Brattleboro Subaru. This is actually the 4th car I've leased from Brattleboro Subaru and they I have a great experience buying my Subaru Outback from Brattleboro Subaru. This is actually the 4th car I've leased from Brattleboro Subaru and they always do an excellent job working with me to find the perfect fit. More

by saramatheyjohnson Verified Customer Verified Customer

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Excellent Customer Service I was surprised that I was allowed to test drive a car in the snow and ice. It helped convince me that I had chosen the right dealer and the right ca I was surprised that I was allowed to test drive a car in the snow and ice. It helped convince me that I had chosen the right dealer and the right car. I especially appreciated the knowledge, patience, and thorough explanations Scott gave me. More

by cyclerode Verified Customer Verified Customer

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Nice and Easy Not being a fan of pressurization, this was the nicest car buying experience I've had. Laura listened attentively, gave me several choices, and commun Not being a fan of pressurization, this was the nicest car buying experience I've had. Laura listened attentively, gave me several choices, and communicated clearly without a fast-lane hurried approach. Laura Chapdelaine and Brattleboro Subaru: highly recommended! More

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One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

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The BEST Experience! I walked into the dealership alone in September, after my hand-me-down car ended up at the junk yard, and having just turned 25 and never bought a car I walked into the dealership alone in September, after my hand-me-down car ended up at the junk yard, and having just turned 25 and never bought a car before, I had no idea what I was doing. Laura immediately made me feel at ease when she welcomed me and listened to what I was looking for. She helped me get totally comfortable with the Crosstrek that I test drove, explaining how everything worked, and when I told her I wanted to be able to sleep in it for my long trips to Spartan Races, she encouraged that I lay down and get comfortable, right in the parking lot ;). We talked about the car, and since it really did suit all my needs on top of being my favorite to look at, I told her it was the one. I returned to the dealership a few nights later to buy the car. Laura stayed late with me that evening patiently explaining, and literally walking me through every step of buying a car, getting a co-signer, purchasing car insurance, and everything in between. While we were waiting for one thing to be processed, she began on the next, seemingly doing many complicated things at once but remaining completely relaxed. When I returned a few days later once the co-signed papers were in order, she and Nizam helped me OFFICIALLY sign to buy my car! I drove away feeling like I had been really cared about and taken care of and I'd always recommend the Brattleboro dealership and Laura, and I will always come back! Thank you :) More

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Always a positive experince here! This was my Third Subaru Forester! I have been coming back here since 2003! Same location although it has changed ownership at least once that I know This was my Third Subaru Forester! I have been coming back here since 2003! Same location although it has changed ownership at least once that I know of. I have only great things to say all around. Everyone has a smile for me and sometimes a joke. Ha ha. I have affection for such nice people who take care of me beyond anything I ask for. Laura was great in helping me with all my questions and boy did I have a few. Thank you everyone, you are the best!! More

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Efficient and easy to work with It is tough for me to carve out time to commit to something like buying a car, so when I realized that it was time to upgrade what I currently have, I It is tough for me to carve out time to commit to something like buying a car, so when I realized that it was time to upgrade what I currently have, I put together all the details ahead of time to hopefully make things go smoothly. Laura was on the ball from start to finish. She took all my info via email ahead of time, and had some ideas prepared when I came to meet her. The first car she picked was perfect, there was minimal back and forth to negotiate terms, and I was done way faster than my experience in the past. I also have to add that the paperwork process was quick and painless. Highly recommend reaching out to Laura and team. More

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Best experience at car dealership--ever! If you're in the market for new or used Subaru don't walk-run to see Laura Chapdelaine at Brattleboro Subaru. I've owned and/or leased probably 10 to If you're in the market for new or used Subaru don't walk-run to see Laura Chapdelaine at Brattleboro Subaru. I've owned and/or leased probably 10 to 12 vehicles in my lifetime and I've NEVER felt as comfortable with a car sales process as I did with Laura. My husband and I needed to trade in our 2007 Impreza for a 2016 Impreza. Not for one moment did we feel pushed, pressured, or manipulated into the sale. Laura has a natural style of letting the car sell itself but she made everything SO easy. From knowing when I needed coffee after a long day, to playing with our five yr old during the financing piece. I can't recommend this dealer more highly--as long as they retain Laura!! More

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2016 Forester Laura Chapdelaine is a smart, attentive, personable salesperson. Our experience of buying a car was first rate. We never intended on making such a pu Laura Chapdelaine is a smart, attentive, personable salesperson. Our experience of buying a car was first rate. We never intended on making such a purchase but the deal, the process and the service was exceptional. She listened to our needs, took her time and even bought us lunch. Who could ask for more? Plus we drove off in an awesome 2016 Forester! More

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