Norm Faller
Norm Faller at Capistrano Volkswagen

Norm Faller | Page 4

Service Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.1
36 Reviews

Languages Spoken

English English

4.1

36 Reviews

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36 Reviews of Norm Faller

July 16, 2020

Dealership Rating
Employee Rating

I’m so happy with the service I have in Volkswagen they are so professional and willing to help their customers, they service my car less than 2 hours I’m definitely going to recommend them to my family an More

by FAYEYAZDI
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack, Andrey Semenyuta

Jul 17, 2020

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

July 10, 2020

Dealership Rating

Great job They did a great job. The work was done fast and efficient. I would defiantly go back. I would take any of our cars back for work. More

by tbright1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2020

Capistrano Volkswagen responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

June 24, 2020

Dealership Rating
Employee Rating

Fantastic This dealership is the best in the West , All people there is so nice and like a happy family . I would never take my car anywhere else . More

by JOHNBLOCHJENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2020

Capistrano Volkswagen responded

John, Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

April 27, 2020

Dealership Rating
Employee Rating

Always a fair and very friendly environment. Service team is top notch and would highly recommend to any one looking to have their Volkswagen serviced. More

by RC1231969
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans

Apr 28, 2020

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

April 09, 2020

Dealership Rating
Employee Rating

Excellent service, efficient friendly and they kept me updated with videos and text messages which was really nice. They also doing a wonderful job with social distancing. More

by ardeshirjey
Recommend Dealer
Yes

Other Employees Tagged: Cory Goodman , Jeff, Caleb

Apr 09, 2020

Capistrano Volkswagen responded

Thank you for your business and for this review. We are pleased to hear that the service experience was pleasant and easy by having communication via text and videos sent to you. If there is anything we can assist you with in the future, please let us know. Kate

March 13, 2020

Dealership Rating
Employee Rating

The service guys are always rude and act like we are putting them out. They are not inviting or customer friendly. It has been the same service guys for the past 7 years and you never know when you wa More

by SIMPLYGREEN
Recommend Dealer
No

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Mar 23, 2020

Capistrano Volkswagen responded

Hello, We sincerely apologize as providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you would be willing to give us some more detail, please reach out to us directly at customerservice@capovwmazda.com. Kate

Mar 16, 2020

Capistrano Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly at customerservice@capovwmazda.com. Kate

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