Norm Rosen | Page 2
Service Advisor
Earnhardt Hyundai North Scottsdale
8445 E Frank Lloyd Wright Blvd.
Scottsdale, AZ 85260
78 Reviews
Write a Review78 Reviews of Norm Rosen
December 31, 2022
Earnhardt North Scottsdale is a well organized dealership to have regular scheduled maintenance performed. Scheduling is a little disappointing since it takes several months to get an open appointment for r to have regular scheduled maintenance performed. Scheduling is a little disappointing since it takes several months to get an open appointment for regular maintenance. I have purchased 4 cars now from this dealership since 2013 and do highly recommend when asked how I like my car and dealership for service. More
Other Employees Tagged: Ben Girard, Art Suleiman , Michael Southern
December 29, 2022
For over a decade, this dealership and its service department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top! More
Other Employees Tagged: Tony Femiano, Jim Tonelli, Ben Girard , James Orosco, Michael Southern
November 11, 2022
I’ve been in for maintenance about 6 times. Last couple of times with Norm who is a straight shooter. Previously, at 15,000 miles another rep said I needed a slew of work, I said no thanks. Tha Last couple of times with Norm who is a straight shooter. Previously, at 15,000 miles another rep said I needed a slew of work, I said no thanks. That work wasn’t mentioned at 20,000 or 25k - a bit suspicious. Anyway, I’m happy now. One complaint however, every oil change they put a little air in the tires (thanks!). But more times than not they leave off a valve stem cap. Where do they go? Like socks in the dryer? More
October 21, 2022
I’m not sure how this dealership has good reviews. I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointme I’ve been going here for 4 years on and off with 2 cars. Some average experiences, most unacceptable. They are difficult to reach by phone. Appointments take long. They did a poor job diagnosing a clicking sound. One time their major service estimate was way off, and I didn’t find out until after the work was done. One time on a leased car that needed a new pump- well it took them 2 weeks! The worst thing was they denied to give us a rental until we got our contract and told them it is required. Ricardo is the worst person we have had, then Norm, then Kelly. They routinely keep cars overnight for things that are easily done same day-for instance, to check a sensor I made an early AM appt and they said it may take 2 days. At this point we are going to drive farther to have good, courteous service. So happy to be done with Earnhardt. More
Other Employees Tagged: Ricardo Garcia, Nazy Helmy, Kelly-2 stars
October 09, 2022
They always exceed your expectations. Ben Girard is as good as they come. He's friendly, prepared, knowledgeable and gets the job done. No surprises and in 10 years and multiple cars they Ben Girard is as good as they come. He's friendly, prepared, knowledgeable and gets the job done. No surprises and in 10 years and multiple cars they have NEVER suggested work that wasn't needed like so many other dealerships! Trust is their greatest asset! More
Other Employees Tagged: Tony Femiano, Jim Tonelli, Ben Girard , James Orosco, Michael Southern
September 15, 2022
All the staff are excellent. They are competent, knowledgeable effective at solving any customer issues. All of the staff that I had engagement with, have been with the Company They are competent, knowledgeable effective at solving any customer issues. All of the staff that I had engagement with, have been with the Company a long time. I highly recommend this dealership. More
Other Employees Tagged: Jason Coburn, Michael Southern
August 16, 2022
Service Dept is excellent: terrific service by Service Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern More
Other Employees Tagged: Ben Girard , Ricardo Garcia, Michael Southern