Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 23

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

Contact Me
4.4
444 Reviews
4.4

444 Reviews

Write a Review

444 Reviews of Norman Frantz

January 29, 2022

Dealership Rating
Employee Rating

Service depart (Chris) was excellent My truck was in and Service depart (Chris) was excellent My truck was in and out of service in a very short time More

by garysw1018
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Jan 31, 2022

Toyota of Coconut Creek responded

Thank you for the great review, Gary! We are so glad to hear that you had such a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

January 27, 2022

Dealership Rating
Employee Rating

They are always busy.. service techs seem rushed and short staffed. Staff at checkout were not too informative regarding billing questions and seemed uninterested. More

by ?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Feb 14, 2022

Toyota of Coconut Creek responded

I am very sorry to hear that you haven't received the prompt, attentive service we pride ourselves on. Your experience is important to us and we will use your feedback to improve moving forward. In the meantime, please don't hesitate to reach out directly if there is anything we can do to turn things around for you. Thank you, Norman Frantz - Service Manager - 954-545-6931

January 22, 2022

Dealership Rating
Employee Rating

Good customer service fast and helpful thank you for the job you guys do i More

by colombia4277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Jan 24, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

January 16, 2022

Dealership Rating
Employee Rating

Service w w w w w w w w ww w w w was good More

by WENDAOSCAR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Jan 17, 2022

Toyota of Coconut Creek responded

Thank you for trusting our team to deliver a positive service experience! We appreciate it here at Al Hendrickson Toyota!

January 16, 2022

Dealership Rating
Employee Rating

They did a great job i was in and out in great timing and the staff was nice. More

by SHEMUEL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jan 17, 2022

Toyota of Coconut Creek responded

Thanks for giving our team a shoutout! We appreciate your confidence in our service team's hard work. See you here again here at Al Hendrickson Toyota!

January 12, 2022

Dealership Rating
Employee Rating

Top notch service team experience at every single visit. Purchased multiple vehicles over the years. More

by ladylaura02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jan 13, 2022

Toyota of Coconut Creek responded

We are delighted that our team always takes such great care of you! Thank you for your continued business and your five-star feedback. We look forward to welcoming you back next time!

January 10, 2022

Dealership Rating
Employee Rating

Always fast and amazing service from AHT! Klaus runs the place like every well oiled machine should operate. Grateful for reliable auto services. More

by FRANKMDELANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi, Klaus

Report | Print
Jan 10, 2022

Toyota of Coconut Creek responded

We're smiling hearing you say Klaus runs the service department like a well oiled machine because we agree! Thank you, Frank, for sharing your enthusiasm for Al Hendrickson Toyota, and we look forward to the next time you stop by!

January 06, 2022

Dealership Rating
Employee Rating

Staff is very helpful, very happy with the service from here. Will continue looking forward to having service done here More

by koolngoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Jan 07, 2022

Toyota of Coconut Creek responded

It's wonderful that the Al Hendrickson Toyota team was able to assist you so well. Thank you for the wonderful feedback and we look forward to seeing you again. Drive safely!

January 06, 2022

Dealership Rating
Employee Rating

It's was excellent, but to experience when people don't have any maintenance service. More

by ELANGEVALMOND87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Jan 16, 2022

Toyota of Coconut Creek responded

We take customer feedback seriously so I am grateful for your review. Would you be willing to speak with me about your experience directly? If so, please give me a call at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 05, 2022

Dealership Rating
Employee Rating

Service by Klaus Cobb was exceptional.It was a pleasure Service by Klaus Cobb was exceptional. It was a pleasure as always having him take care of my car More

by IRMADORIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Klaus cobb

Report | Print
Jan 06, 2022

Toyota of Coconut Creek responded

Thank you for your confidence in Klaus and our team! We are grateful for your business and we hope to see you again at Al Hendrickson Toyota. Safe travels!

1
...
22
23
24
...
45

Dealership Inventory (708 Vehicles)

used 2023 Toyota RAV4 Hybrid car
2023 Toyota RAV4 Hybrid
used
Silver Sky Metallic exterior
CVT
All-wheel Drive
Not Priced
View Details
used 2025 Toyota Corolla Cross car, priced at $28,362
2025 Toyota Corolla Cross
used
Celestite exterior
CVT
Front-wheel Drive
$28,362
View Details
used 2024 Toyota RAV4 car, priced at $31,062
2024 Toyota RAV4
used
Ice exterior
Automatic
Front-wheel Drive
$31,062
View Details
used 2023 Toyota Camry car, priced at $24,862
2023 Toyota Camry
used
Ice exterior
Automatic
Front-wheel Drive
$24,862
View Details
used 2024 Toyota Camry car, priced at $26,062
2024 Toyota Camry
used
Predawn Gray Mica exterior
Automatic
Front-wheel Drive
$26,062
View Details
used 2023 Ram 1500 car, priced at $31,562
2023 Ram 1500
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
$31,562
View Details
View All Inventory