Norman Johnston | Page 71

Excellent! I am new to Acura and so far they have been excellent. Norm was so helpful and efficient. The entire team is just wonderful and makes your experience I am new to Acura and so far they have been excellent. Norm was so helpful and efficient. The entire team is just wonderful and makes your experience with them a pleasure! More

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Pleasant car buying experience It was time to replace our 12 year old Expedition. Norm helped us with the purchase of a gently used 2015 RDX. He patiently explained all the featur It was time to replace our 12 year old Expedition. Norm helped us with the purchase of a gently used 2015 RDX. He patiently explained all the features of the RDX. Norm quietly exceeded our expectations. No pressure, easy, purchase. More

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A pleasure This is the second vehicle I have purchased from Naples Acura. It was a real pleasure dealing with Norm. My problem was deciding what vehicle I wanted This is the second vehicle I have purchased from Naples Acura. It was a real pleasure dealing with Norm. My problem was deciding what vehicle I wanted. It involved 4 test drives and Norm was very patient. We finished the deal 2 hours after closing time on a Saturday night. Everyone at Naples Acura is a pleasure to deal with. More

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Another great car buying experience from Naples Acura. We just purchased a 2016 Acura ILX from Naples Acura and the customer service was excellent. In the past we've purchased several vehicles from Naples We just purchased a 2016 Acura ILX from Naples Acura and the customer service was excellent. In the past we've purchased several vehicles from Naples Acura and always come back this dealership when purchasing a new car. We know we can always receive top quality customer care and they have a terrific service department with Steve Shelton. Norm has been an exceptional salesperson consistently over the years, and it's always a pleasure dealing with Ross as well. Erika assisted us with the paperwork which was quick and easy. Naples Acura is a great place to buy a vehicle! More

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Customer Satisfaction is Key The whole experience of purchasing my new Acura RDX from my salesman Norm Johnston was refreshing. No high pressure tactics ... just a lot of patienc The whole experience of purchasing my new Acura RDX from my salesman Norm Johnston was refreshing. No high pressure tactics ... just a lot of patience, answers and reassurance. The entire staff at the dealership seems to be truly interested in customer satisfaction. I was worried about leaving my previous dealership where I had been well taken care of. I need not have worried. I've found a new partner in my auto experience! More

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Great experience! I have been driving Acuras for more than 25 years, but my recent experience leasing a 2015 TLX from Norm Johnston at Naples Acura was by far the best I have been driving Acuras for more than 25 years, but my recent experience leasing a 2015 TLX from Norm Johnston at Naples Acura was by far the best car dealership experience I have ever had. I recently moved to the Naples area from NJ, so this was my first experience at Naples Acura. Norm greeted me when I walked in, and spent the next two hours working with me to get the car and deal I wanted. He and Joe Eisenberg (Sales Manager) and Erika Fleming (Finance Manager) made this by far my most pleasant car buying experience. When I picked up my car later the same day, Norm spent at least another two hours going over every detail of the car with me and my wife. And he has contacted me since then numerous times to make sure that everything with the car is A-OK. I highly recommend Norm, Joe, Erika and the whole team at Naples Acura. BillZ More

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Pleasant experience I recently bought an RDX from Norm Johnston and had a pleasant experience. Norm and the rest of the staff were helpful and made the process simple and I recently bought an RDX from Norm Johnston and had a pleasant experience. Norm and the rest of the staff were helpful and made the process simple and easy. More

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Excellent car buying experience! I had a great experience at Naples Acura. Norman was very helpful and informative with all the information on the car I was interested in, 2015 ILX. T I had a great experience at Naples Acura. Norman was very helpful and informative with all the information on the car I was interested in, 2015 ILX. The sales manager, Joe, was also very helpful. I had been looking for a new vehicle for a few weeks and my favorite part of Naples Acura was I didn't feel like everyone was trying to jump down my throat. They were very patient with me but gave me my space, which is normally not something you experience with car buying. When I did decide to purchase my beautiful new car, the process was quick and easy! Erika in Finance was very informative and made the process as painless as possible. I would absolutely recommend family or friends to Naples Acura! More

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Low pressure, friendly, accommodating, dealership. I initially worked with Scott Foster and then completed the transaction with Norm Johnston. When I arrived at the dealership, I wasn't sure which bra I initially worked with Scott Foster and then completed the transaction with Norm Johnston. When I arrived at the dealership, I wasn't sure which brand or model to purchase. I started with the RDX and then said I was also considering the Lexus RX350. Scott had me drive a pre-owned Lexus RX350 and suggested I try the MDX. I ended up buying the MDX but I would have to say that it was the most pressure-less new car buying experience I ever encountered. Scott was very forthcoming about the approximate price each model would cost. I was then very happy with the fair trade in value. I didn't feel like I needed to do the difficult haggling that a new car purchase has always required in the past. On the final delivery, I worked with Norm who could not have been more helpful in explaining the many high technology features of the new MDX. Norm is knowledgable and incredibly patient and friendly. Also, Erika in Finance was also extremely helpful and knowledgeable. I would recommend to any of my friends and family to purchase a car from Naples Acura. More

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Naples Acura My wife and I have purchased numerous cars over the years ( our fourth at Naples Acura ) and I would say without question that working with "Naples Ac My wife and I have purchased numerous cars over the years ( our fourth at Naples Acura ) and I would say without question that working with "Naples Acura" is an extremely pleasant experience. We had the good fortune to work with both Norman Johnston and Ross Levy who are extremely knowledgable, very helpful, professional and enjoyable to deal with. We highly recommend both Norm and Ross and this dealership to everybody. More

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