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Norman Vassell
Norman Vassell | Page 40
Service Advisor
Toyota of Tampa Bay
1101 East Fletcher Avenue
Tampa, FL 33612
411 Reviews
411 Reviews
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411 Reviews of Norman Vassell
March 02, 2024
I been a loyal customer for many years. I even travel out of my way, over 35 miles to get good service. Your new billing policy (bank charges 3%, and then TOTB passes that charge down to th I even travel out of my way, over 35 miles to get good service. Your new billing policy (bank charges 3%, and then TOTB passes that charge down to the customer). I depend on paying with a Credit card as I don't carry a large amounts of cash, especially when the bill is over $2000.00. Who carries that amount of money? I scheduled an oil change and the repairs were unexpected..There is no notice of this surcharge on your website. When I called to schedule my service I was not informed of the new policy. If so I would have made some other arrangements in settling the bill. To make matters worse the part that was to be installed was malfunctioning. I was told that a replacement part needs to be delivered. So another 35 miles home and 35 miles back the next day. My service rep, Norman Vassell was very helpful and tried to explain why the surcharge. Not his doing. I think its time to start looking closer to home for auto service. More
by kevin49connell
Verified Customer
February 29, 2024
Norman Vassell was my service advisor long before at TTB, while he was at Sears. I was thrilled when he made the move. I fully trust the manner in which he treats/respects both me and my car. I ALWAYS leave while he was at Sears. I was thrilled when he made the move. I fully trust the manner in which he treats/respects both me and my car. I ALWAYS leave there with great confidence that my car will continue to do its best to take care of me. When he is not available, Justin handles my needs. Having been in the service industry, I am quick to notice when a business operates under the "team system." TTB service staff most definitely operates as a team and supports each other, from the moment your car comes up the drive until the moment it drives out. I didn't get the name of the young man who said he wanted run the car thru the wash before I left. I love when it is mentioned how much respect the staff has for Norman.....I totally agree! NORMAN VASSELL ROCKS!!! More
by SUPERDHB
Other Employees Tagged: Josh Fuller, Elga Matos, Justin Ortiz
February 27, 2024
Norman Vassell was my advisor and he was outstanding. He was prompt getting to me when I drove in, listened to my concerns and took care of them. He kept me abreast on the status of my auto and checked m He was prompt getting to me when I drove in, listened to my concerns and took care of them. He kept me abreast on the status of my auto and checked me out quickly. Mr Vassell is a professional and a tremendous asset to the dealership. More
by AJ Contreras
February 27, 2024
Great service and pricing on tires. Thank to Harvey and Austin. Thank you for service Thank to Harvey and Austin. Thank you for service More
by burrmann
Other Employees Tagged: Harvey Mondragon, Austin Carr, Jarod Thorman
February 23, 2024
Thank you Norman Vassel and the team for quickly resolving our vehicle emergency fix! We were back in the road in no time! Another example of stellar service. Thanks Norman for all you do. resolving our vehicle emergency fix! We were back in the road in no time! Another example of stellar service. Thanks Norman for all you do. More
by KEN
February 17, 2024
Excellent,customer service timely service, nice tech video, clean facility, friendly Mr Vasser professional great attitude. I tell folks how I enjoy your specials/ deals. I am retired from a 33 year video, clean facility, friendly Mr Vasser professional great attitude. I tell folks how I enjoy your specials/ deals. I am retired from a 33 year automotive career. More
by ALLMADD2
Other Employees Tagged: No iinteraction with any other member of your staff. Every one said hello. Very nice!
February 15, 2024
This dealership's service department is always quick to get me in, gets me a ride there and back and works with me and my budget. I love my service advisor Norman get me in, gets me a ride there and back and works with me and my budget. I love my service advisor Norman More
by lguevarez1
February 10, 2024
Norman is exceptional. He is trustworthy and knows his stuff. I will always go back to Norman because he is honest and treats you right! Ask for Norman every time. He is trustworthy and knows his stuff. I will always go back to Norman because he is honest and treats you right! Ask for Norman every time. More
by catman15
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