Norman Vassell
Norman Vassell at Toyota of Tampa Bay

Norman Vassell | Page 5

Service Advisor

Toyota of Tampa Bay

1101 East Fletcher Avenue
Tampa, FL 33612

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4.9
411 Reviews
4.9

411 Reviews

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411 Reviews of Norman Vassell

January 08, 2026

Dealership Rating
Employee Rating

Norman is by far the best service rep I’ve worked with across many states and vehicles. More

by jeffreyprogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Toyota of Tampa Bay responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 07, 2026

Dealership Rating
Employee Rating

I have been going to Norman for years to take care of my car. He is always professional and knowledgeable. More

by nykke84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2026

Toyota of Tampa Bay responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 07, 2026

Dealership Rating
Employee Rating

Was referred to Norman and will be back! Friendly and professional service with great communication. Thank you! More

by colleen.reilly.bird
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2026

Toyota of Tampa Bay responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 05, 2026

Dealership Rating
Employee Rating

I was taken in quickly upon arrival. Updated on services that I need.. Satisfied with results. More

by ROSEMIR813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2026

Toyota of Tampa Bay responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Tampa Bay. We look forward to having you as one of our valued customers for many more years to come!

January 04, 2026

Dealership Rating
Employee Rating

It is irritating that the Toyota Dealership charges a fee for using credit cards, other than that - they do a great job!!! More

by CHADR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Nolan

Jan 05, 2026

Toyota of Tampa Bay responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

January 03, 2026

Dealership Rating
Employee Rating

I am VERY loyal to the service department at TTB because my car's pediatrician, Norman Vassal, is my service advisor. I was in the other day a 8AM having scheduled maintenance done on my Hyundai and I was S More

by SUPERDHB
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cafe

Jan 03, 2026

Toyota of Tampa Bay responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Tampa Bay.

January 01, 2026

Dealership Rating
Employee Rating

I’ve never been disappointed in Norman Vassell or Toyota Of Tampa Bay. Norman is the best of the best. he is extremely knowledgeable on all aspects of a vehicle. If you have a question he will most likely h More

by Matt58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

Toyota of Tampa Bay responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Tampa Bay, we look forward to having you as a valued customer for many years to come!

December 30, 2025

Dealership Rating
Employee Rating

Always a pleasure to deal with Norman Vassell and Toyota of Tampa Bay. Excellent service and kindness. More

by optikdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JC Collins

Dec 30, 2025

Toyota of Tampa Bay responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Tampa Bay to be a positive one. Please don't hesitate to reach out if you need anything else.

December 24, 2025

Dealership Rating
Employee Rating

Great location along with times of availability. Awesome service. Top notch cafe with lovely aromas and amazing associates. More

by LPHILLIP1183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2025

Toyota of Tampa Bay responded

Thanks for sharing about your experience with Toyota of Tampa Bay. We appreciate your business and hope to see you again soon!

December 22, 2025

Dealership Rating
Employee Rating

Excellent service from Norman Vassell, as always! I know my Venza is in good hands when I bring it in and have Norman as the service writer. More

by victauria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2025

Toyota of Tampa Bay responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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