Norman Vassell | Page 7

It is always a pleasure working with the service manager Norman. He does a wonderful job taking care of his customers and is the reason I get my vehicles serviced at Toyota of Tampa Bay. Norman. He does a wonderful job taking care of his customers and is the reason I get my vehicles serviced at Toyota of Tampa Bay. More

by AFUDDY Verified Customer Verified Customer

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Norman was professional, knowledgeable and personable. My request for an oil change and tire rotation were completed promptly and I was able to use a coupon for each. Also my car was washed. The coffee My request for an oil change and tire rotation were completed promptly and I was able to use a coupon for each. Also my car was washed. The coffee was delicious and the waiting room was pleasant. More

by SSIEGMANN Verified Customer Verified Customer

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I went in for routine 5k maintenance and was there for 7. 5 hours. My service provider was great, but the technician wasn’t very knowledgeable and had difficulty explaining my issue. After 3 test drives, I ha 5 hours. My service provider was great, but the technician wasn’t very knowledgeable and had difficulty explaining my issue. After 3 test drives, I had to request the shop manager to get involved and he resolved the issue the first try. I love the dealership and everyone there, but 7.5 is an entire work day being at the dealership. I didn’t even get offered a gas card, gift card, or anything at all for spending my entire day there (I had to work and host meetings from the dealership). A simple gesture to offer something as a courtesy would’ve been nice. More

by mikespence Verified Customer Verified Customer

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Norman Vassell is my go to service advisor at TOTB. Norman and Jarod Thorman are the reason I choose to have my 3 Toyota's serviced there. Norman and Jarod Thorman are the reason I choose to have my 3 Toyota's serviced there. More

by Scott Verified Customer Verified Customer

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TOTB is my go to dealership for 16 years and I’m completely satisfied with my service every time. I highly recommend them. completely satisfied with my service every time. I highly recommend them. More

by LAWRENCEMOHAMMED Verified Customer Verified Customer

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Car was serviced according to check engine light diagnostic codes working along with advisor and video supplied by technician diagnostic codes working along with advisor and video supplied by technician More

by RITALENTZ9 Verified Customer Verified Customer

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Toyota of Tampa on Fletcher is by far the best Toyota dealership in the Tampa Bay area if not the entire state… I have never been so excited about my purchase experience with them for myself or family. T dealership in the Tampa Bay area if not the entire state… I have never been so excited about my purchase experience with them for myself or family. The service as well as sales they never disappoint. Give them a call or go online to see what they have available for you! If he’s available see Sergio! And tell them I sent you!!! More

by mrmcgrudersr Verified Customer Verified Customer

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Your tech got oil all over the engine bay took it back today back tomorrow to get it cleaned horrible work 3 visits should have been only one Austin is the only one helping today back tomorrow to get it cleaned horrible work 3 visits should have been only one Austin is the only one helping More

by Mario Verified Customer Verified Customer

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Norman Vassell is the best service representative you will ever find anywhere! He always has you as the priority. Norman is extremely knowledgeable, honest, and trustworthy. He will let you know what ser will ever find anywhere! He always has you as the priority. Norman is extremely knowledgeable, honest, and trustworthy. He will let you know what service you need and what could wait. Norman V, never xx’s you! I’ve worked with Norman many times over the years and he has never let me down! He is always upfront and honest, if there is a service that needs immediate attention, he tells me, if something could wait, he tells me that also. If you want a service advisor that actually has your interests in mind and will work with you, than Norman Vassell is your guy. More

by Matt58 Verified Customer Verified Customer

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In and out of there in less than two hours. Made some expected recommendations but nothing wild. Didn’t push me to trade in. Lovely experience all around Made some expected recommendations but nothing wild. Didn’t push me to trade in. Lovely experience all around More

by THESPAZZLE Verified Customer Verified Customer

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