Obi Ortiz

Brought 2014 Jeep Grand Cherokee. Summit in on a Friday with an appointment to look at why I don't have air condtioning on driver's side but have it on passenger side. I had to wait o Summit in on a Friday with an appointment to look at why I don't have air condtioning on driver's side but have it on passenger side. I had to wait one week to get an appointment. They did not look at it till following Tuesday. The only reason i found out is because i had to drive from Englewood back to dealership to talk to my service writer because no one would answer the phone. Worst dealership i have ever been at. No one answers the phone. A phone service answers then takes a message or puts you on hold or transfer you through to service writer who never answers the phone. You never get to your service writer or even the service manager ti call you back. More

by dbenish13 Verified Customer Verified Customer

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The dealership has done a very good job of taking care of the maintenance on my grand Cherokee Jeep for the last four years. have honored all the #Warranty maintenance. the maintenance on my grand Cherokee Jeep for the last four years. have honored all the #Warranty maintenance. More

by stevehukriede Verified Customer Verified Customer

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Everything what was done up for now is perfect! Im happy with everything ! 🚀🚀🚀 thank You Im happy with everything ! 🚀🚀🚀 thank You More

by lanakov Verified Customer Verified Customer

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Went in for an oil change and customer service was a 10 the technician was excellent outstanding job! David VeronesiI the technician was excellent outstanding job! David VeronesiI More

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Good service, friendly, helpful staff. Recommend this business, we received oil change, flushing of fluids, tire rotation. Recommend this business, we received oil change, flushing of fluids, tire rotation. More

by nitaande1968 Verified Customer Verified Customer

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I will never use your dealership again . Women need to be aware . Tried to get 500.00 for engine shipping charge. Then it was 500.00 for parts handling. Never again will I use. Women need to be aware . Tried to get 500.00 for engine shipping charge. Then it was 500.00 for parts handling. Never again will I use. More

by critterscrazy48 Verified Customer Verified Customer

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Was promptly and professionally seen and treated. Kept informed of vehicle progress. I would recommend. Kept informed of vehicle progress. I would recommend. More

by dalyjames Verified Customer Verified Customer

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Very good job and very good service to my advisor and mechanic super professional thank you for everything mechanic super professional thank you for everything More

by Yanet Rodriguez Verified Customer Verified Customer

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I'm at the service manager it was quite the incredible experience thank you George experience thank you George More

by georgeakoustas Verified Customer Verified Customer

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I waited 3 hours for a software upgrade recall to be done. I think they forgot about me since my vehicle came out of the garage shortly after an agent checked on it. Nothing was explained to me about th done. I think they forgot about me since my vehicle came out of the garage shortly after an agent checked on it. Nothing was explained to me about the upgrade. I signed a lot of paperwork so I guess it was done but I’m not even sure. Then when I got into my vehicle to leave, there was paper on the floor, a plastic bag over the seat and the order number still hanging from the rear view mirror. If they were backlogged or short handed I could have come back another day. No need to cram so many jobs into one day…especially with a non emergency issue. More

by lgeimann Verified Customer Verified Customer

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