Omar Martinez | Page 27

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. It's important to us that our customers feel valued and respected at all times. Our team should always strive to provide courteous and accommodating service to all our customers, and we're sorry that this was not reflected in your interaction. We apologize for any comments that you felt were unacceptable. We will review our client communication protocol with our service advisor internally. Regarding the service reminder, we appreciate your perspective on maintenance recommendations. Our intention is to provide the best care for your vehicle, and we'll certainly take your feedback into consideration moving forward. We apologize for any frustration you encountered in this regard. As a franchised dealer our agreements with Mercedes-Benz require us to follow the correct steps Your experience is a valuable lesson for us, and we're committed to making improvements based on your feedback. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Michael Hill mhill@benzelbusch.com