Omar Martinez
Omar Martinez at Mercedes-Benz of Orange County powered by Benzel-Busch

Omar Martinez | Page 27

Service Consultant

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

Contact Me
4.6
267 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

21 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.6

267 Reviews

Write a Review

267 Reviews of Omar Martinez

October 14, 2023

Dealership Rating

Omar was great in explaining the service I requested. He was very professional and kind. More

by KENMAESTAN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Omar

October 05, 2023

Dealership Rating

Mercedes-Benz of Orange County very professional and super clean. All staff members were professional. My service rep Omar was very helpful and guided me through all the steps. Highly recommend Mercedes More

by AMONESSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: omar

September 20, 2023

Dealership Rating

Top notch service and communication. Omar was excellent, and contact was professional, timely, and much appreciated! More

by DRUPPELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar

September 13, 2023

Dealership Rating

Can only speak to my interactions with Omar, who assisted me. He handled my case beautifully, would give him 5 stars More

by RAYSBARN1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar

August 31, 2023

Dealership Rating

The service was great as always. Omar my service agent was very good and he made sure all my questions were answered and took care of my car needs. I will be a life long customer. More

by Gioflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar - 5 Star

August 21, 2023

Dealership Rating

I had an appointment and my service advisor Omar said I’d be lucky if they could “fit me in” today. That comment was unacceptable. Additionally, I asked for the dealership to reset my A1 service reminder and More

by REDHEADBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Omar

Aug 21, 2023

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. It's important to us that our customers feel valued and respected at all times. Our team should always strive to provide courteous and accommodating service to all our customers, and we're sorry that this was not reflected in your interaction. We apologize for any comments that you felt were unacceptable. We will review our client communication protocol with our service advisor internally. Regarding the service reminder, we appreciate your perspective on maintenance recommendations. Our intention is to provide the best care for your vehicle, and we'll certainly take your feedback into consideration moving forward. We apologize for any frustration you encountered in this regard. As a franchised dealer our agreements with Mercedes-Benz require us to follow the correct steps Your experience is a valuable lesson for us, and we're committed to making improvements based on your feedback. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Michael Hill mhill@benzelbusch.com

August 17, 2023

Dealership Rating

Omar was quick and efficient. He even got me a ride home after working a night shift. My car was driven to my house. Thank you, Omar for such an accommodation. More

by MORALESRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar!

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