Orlando Cruz | Page 5
Sales & Leasing Manager
Southern Mazda Newport News
12602 Jefferson Ave
Newport News, VA 23602
Dealership Experience
7 yrs, 9 mos
Specialties & Trainings
Mazda Sales Certified
54 Reviews
Write a Review54 Reviews of Orlando Cruz
November 06, 2019
Great Experience Amazing customer service. This was my first time buying a car and they made it a wonderful experience. They didn't leave anything misunderstood and ma Amazing customer service. This was my first time buying a car and they made it a wonderful experience. They didn't leave anything misunderstood and made sure I got the deal that was best for me. Everyone did a fantastic job More
September 27, 2019
First-Class Service From start to finish, my recent buying experience at Hyman Bros. Mazda was excellent. My salesman Orlando was professional and polite from the outset From start to finish, my recent buying experience at Hyman Bros. Mazda was excellent. My salesman Orlando was professional and polite from the outset. All of my questions were answered thoroughly. Throughout our time of discussion Orlando proved himself to be honest, and I never felt any pressure. The finance manager Sung-Ho went above and beyond to make the purchase of my vehicle stress-free and easy. The receptionists were helpful and organized as well. I am a very satisfied customer and highly recommend Hyman Bros. Mazda for any of your car buying needs. More
Other Employees Tagged: Sung-Ho Lee
August 26, 2019
No gimmicks, quick and friendly service. Easy buying process, no pushy sales and no gimmicks. Orlando was great and very friendly, he processed the trade in, answered all of our questions and Easy buying process, no pushy sales and no gimmicks. Orlando was great and very friendly, he processed the trade in, answered all of our questions and got us a good deal on our 2019 CX-9. More
Other Employees Tagged: Sung-Ho Lee
August 03, 2019
awesome quick and helpful experience worked hard to get me the car and the best rate for it nothing but great things at this dealership highly recomend best quick and helpful experience worked hard to get me the car and the best rate for it nothing but great things at this dealership highly recomend best one ive ever worked with More
Other Employees Tagged: Sung-Ho Lee
July 22, 2019
Fastest process ever They were all professional and worked hard to meet my needs. I was under a fine crunch and they worked around my schedule. I will definitely buy from They were all professional and worked hard to meet my needs. I was under a fine crunch and they worked around my schedule. I will definitely buy from them again. More
Other Employees Tagged: Sung-Ho Lee
July 22, 2019
Quick and Efficient I came into the dealership 30 minutes before they closed, and Eric was very patient with me and did not once act frustrated. He went out of his way to I came into the dealership 30 minutes before they closed, and Eric was very patient with me and did not once act frustrated. He went out of his way to make sure I could purchase the vehicle that same day even though it was so close to closing time. Along the way he ran into a battery issue with the car and went above and beyond for me and went out and bought a new battery for it so that I could take it home that same day as planned. He followed up with me Monday morning to make sure that I was still pleased. Sung-Ho was also very quick and efficient with my paperwork making sure that I understood everything but also being quick about it, as we were all ready to go home. More
Other Employees Tagged: Sung-Ho Lee
June 22, 2019
Very Happy Customer I have been shopping for a new car for 3 months and had visited the dealership twice before the day I finally purchased my 2019 CX-5. During that tim I have been shopping for a new car for 3 months and had visited the dealership twice before the day I finally purchased my 2019 CX-5. During that time, I was comparing the CR-V, RAV4, and CX-5. Each time I went to Hyman Bros., the salesman (Toney Richards) was very helpful. On the day that I decided to purchase the CX-5, Toney was busy with another customer but he referred me to his colleague, Orlando Cruz. Orlando was equally helpful and took me for another test drive. I was given a fair amount for my trade vehicle. After we had already started the paperwork, I decided that I didn't want that car and wanted to look at some others on the lot. Again, Orlando was very helpful and patient. I finally found the car that I felt best met my needs and taste. I quickly found the car on my phone through the USAA car buying service, which helped me to get the best price and eliminate the haggling. We finally finished the deal on the longest day of the year, June 21st, but it was already dark. It was a long day, but I drove away very happy and sure in my decision. Zoom zoom. Thanks, Orlando! More
Other Employees Tagged: Toney Richards , Josh Howard
June 10, 2019
Great Experience Orlando Cruz was our salesman - he is personable; knowledgeable + organized. We walked in without an appointment + left with my dream vehicle a Mazda Orlando Cruz was our salesman - he is personable; knowledgeable + organized. We walked in without an appointment + left with my dream vehicle a Mazda 3- 5 door GT - all on a Saturday- the busiest car selling day. More
Other Employees Tagged: Sung-Ho Lee
May 31, 2019
Great experience This was my first time purchasing a car and it was a great experience. I am extremely happy with my purchase. Eric, Orlando, and Sung-ho were great to This was my first time purchasing a car and it was a great experience. I am extremely happy with my purchase. Eric, Orlando, and Sung-ho were great to work with. More
Other Employees Tagged: Eric Antonio, Sung-Ho Lee
May 30, 2019
Time well spent My sales rep was kind, respectful, and patient and delivered an offer that satisfied my budget. Well done Orlando. My daughter loves her new 2018 Mazd My sales rep was kind, respectful, and patient and delivered an offer that satisfied my budget. Well done Orlando. My daughter loves her new 2018 Mazda 3 and the luxury feel. More