Orlando Moncayo | Page 4

First class operation that works well with and for their customers to achieve mutual satisfaction Very professional guys customers to achieve mutual satisfaction Very professional guys More

by Superman Verified Customer Verified Customer

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He went above and beyond for me to get my truck back to me in a timely manner me in a timely manner More

by STEVE.WYMA Verified Customer Verified Customer

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I had a great experience at Palmen Buick GMC. Everyone was very welcoming and helpful. Everyone was very welcoming and helpful. More

by LAURENCBROUILLARD Verified Customer Verified Customer

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First and foremost, I felt that Dan Salisbury was an exceptional salesman.. I have never dealt with such a down-to-earth car salesman, as if he was my neighbor. He was very knowledgeable on the product exceptional salesman.. I have never dealt with such a down-to-earth car salesman, as if he was my neighbor. He was very knowledgeable on the product he was selling, and without pressure. You could tell he was very experienced. He was an exceptional people person. I will be dealing with him for future purchases. The person I dealt with on the sale, and payment of the car, was a very pleasant experience as well. He was very efficient and made the process go very fast. A couple days after the purchase, with very little miles driven, "steering assist is reduced drive with care" warning popped up on the dash. I called Dan and told him about the problem. He said they would take care of it, had me bring it in to have it checked. He asked if I started it up again would the warning disappear, but it didn't. I took the car around the block and the air conditioner didn't work as well. After driving about 2 miles on the way to the dealership the warning did disappear and the air conditioner started working again. I brought the car in and talked to the service manager who was very knowledgeable about these cars. He explained how seldom this can occur and you might not ever have a problem again. He told me what to look out for if the problem would continue. He also helped me decide with his expertise and personal opinion about a warranty on this specific vehicle. I lost a lot of confidence in the Cadillac brand, but he reassured me that this isn't something that happens very often and that they don't see many problems with the Cadillac brand. He was very valuable in helping me restore my confidence and move forward with this problem. Dan spoke to the sales manager who worked out a 90-day warranty, parts and labor, should this continue to be a problem. I was hoping to get something a little more reassuring than that. What I was asking for was a bit of a reach, wanting it taken care of if I ever had a problem with it again. I agreed on the warranty, which Dan said if something happened in a hundred days we would still take care of it for you meaning if it's realistic timing from the purchase. He said that's who we are... and I appreciate that!! I felt Dan handled this whole situation very professionally. The car was in excellent condition for the year, and I felt I got a very good deal. Your dealership will be my first choice to trade up on this car in the future. Thank you so much for the professionalism your dealership possesses!! More

by jemiller59 Verified Customer Verified Customer

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We just met Tim - he is very knowledgeable and was a pleasure to work with. pleasure to work with. More

by numbafish Verified Customer Verified Customer

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The best dealership in kenosha. Great sales service and support people. . I would recommend Palmen to any body. Great sales service and support people. . I would recommend Palmen to any body. More

by JAMES.BELLANTONIO Verified Customer Verified Customer

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Comfortable, friendly, honest and loyal to existing customers. I buy my personal vehicles here and recently purchased one for the company that I work for. This relationship will continue….. customers. I buy my personal vehicles here and recently purchased one for the company that I work for. This relationship will continue….. More

by DMORTENSEN0 Verified Customer Verified Customer

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Bil Richmond was the best. It was a pleasure to work with him. The Palmen dealership actually made our buying experience pleasant. Bil is very knowledgeable and if I were look It was a pleasure to work with him. The Palmen dealership actually made our buying experience pleasant. Bil is very knowledgeable and if I were looking to hire a sales person, he would be at the top of my list. More

by LESTBMC Verified Customer Verified Customer

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Ali was hands down the best. .. so helpful and honest! I went in when I wasn't really looking and when I was ready went back to him and got everything I wanted in the SUV! Orlando .. so helpful and honest! I went in when I wasn't really looking and when I was ready went back to him and got everything I wanted in the SUV! Orlando was also great as he worked his magic... thank you both! More

by LUVJOSIE22 Verified Customer Verified Customer

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Adam Grant is the best Car Salesman we have ever worked with. He’s knowledgeable professional, dependable and personable. with. He’s knowledgeable professional, dependable and personable. More

by RMSCHULER5 Verified Customer Verified Customer

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