Oscar Canales | Page 18

Excellent service. Oscar was very professional and knowledgeable. He made me feel important as a customer and was very friendly. He would constantly check with me while I was waiting for the finance o knowledgeable. He made me feel important as a customer and was very friendly. He would constantly check with me while I was waiting for the finance officer. More

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Oscar and Mike did a great job of taking care of the small stuff. I was very satified with my purchase and Oscar gave me a stright up deal with no trick or treat approach that I had got at other dealers small stuff. I was very satified with my purchase and Oscar gave me a stright up deal with no trick or treat approach that I had got at other dealers. Honest and real...Thanks guys... More

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Everyone we dealt with at Koons, but especially Oscar Canales, was exceptionally helpful and couteeous. Oscar went to exceptional lengths to insure that all our questions were answered and made certain t Canales, was exceptionally helpful and couteeous. Oscar went to exceptional lengths to insure that all our questions were answered and made certain that we were most comforrtable with every aspect of our new car. I would recommend this dealership and Oscar to anyone interested in a new Toyota. More

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Oscar Canales is a great guy, very friendly.... In general, a very good sales person. I would recommend him to friends and family. Thank you. general, a very good sales person. I would recommend him to friends and family. Thank you. More

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Excellent service from beginning to middle to end. Highly recommended. Fair pricing, honest discussion, friendly demeanor, nice setting, and overall a pleasant experience, to my surprise. Highly recommended. Fair pricing, honest discussion, friendly demeanor, nice setting, and overall a pleasant experience, to my surprise. More

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Excellent Customer Service ! I think I made the right decition. I hope to continue receiving the same level of services from the Service Department at Koons Arlington Toyota !! decition. I hope to continue receiving the same level of services from the Service Department at Koons Arlington Toyota !! More

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I contacted four Toyota dealerships and two Honda dealerships before purchasing my Sienna at Koons, Koons, specifically Oscar Canales was the only salesman who told me exactly what Sienna's he had in dealerships before purchasing my Sienna at Koons, Koons, specifically Oscar Canales was the only salesman who told me exactly what Sienna's he had in stock and what his best price was. Coincidently, he had better prices than the other salesmen. I appreciated the fact that he did not waste my time. All his managers and the business manager was also very courteous, too often salesmen treat women like they don't know how to spend their own money! I appreciate Koons attitude towards women! More

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I had an excellent experience with Koons Arlington Toyota. Before I arrived, I spoke with Mr. Najor, the sales manager, who was courteous and willing to work with my concerns. Upon arrival, Mr. Canale Toyota. Before I arrived, I spoke with Mr. Najor, the sales manager, who was courteous and willing to work with my concerns. Upon arrival, Mr. Canales accompanied me on my test drive and developed a preliminary financial report and bill. Mr. Canales spent a significant amount of time explaining the operation of the Prius, which was an entirely new driving experience for me. Because I had another appointment to keep, I put down a deposit without carefully reading/understanding a few parts of the sales offer. Upon reviewing it the next morning, I questioned if the offer accurately reflected our discussions. When I returned to Koons, Mssrs. Canales and Najor cleared up any and all questions that I had. I left with a new car, and a strong recommendation for Koons Toyota. Additional note: I usually check the reputation of a seller before purchasing items of significant value. I was so happy with my rather spontaneous test drive that I didn’t do so. Because buying a new car is hardly my favorite pastime, it’s an added bonus to see that there are other happy customers out there. More

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I would definitely recommend this dealership. The salesperson was knowldegable, friendly, and helpful. He was patient and willing to provide all necessary information. All employees were helpful re f salesperson was knowldegable, friendly, and helpful. He was patient and willing to provide all necessary information. All employees were helpful re financing and willing to accomodate. They also went above and beyond in offering--unprompted--to provide a loaner car. Excellent customer service! More

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I've bought around 7 vehicles in my lifetime. My experience with Koons Toyota in Arlington was hands down the BEST one I have ever had. I started an email dialogue with Oscar on Friday morning. It w experience with Koons Toyota in Arlington was hands down the BEST one I have ever had. I started an email dialogue with Oscar on Friday morning. It was never pushy. We set a time and for Saturday and I listed the different vehicles I wanted to test drive. When I arrived, he was ready. The vehicles had been pulled and were right there. While we test drove the vehicles, we actually talked. He never got "salesy" on me. I asked questions; he answered them frankly. I never felt pushed in one direction or the other. I ended up selecting a vehicle different than the one I had chosen. I thought I wanted and FJ Cruiser, but ended up with a Tacoma. My car was appraised while we were driving. They showed me the reasoning for their offer, which was more than fair. This whole process was a conversation, a professional conversation. In the past, I was made to feel "lucky" for the offer on my trade in. Here, it was a business transaction where I was treated like an adult. The paperwork was almost completed by the time all of this transpired, not as a "get it now, we can't offer this another time", but rather not to waste my time. The exact vehicle I wanted was not on the lot. They didn't try to push their stock on me. They found EXACTLY what I wanted at another dealership and had it delivered. I can honestly say that I enjoyed every moment of the experience. As long as I live in VA, I will never buy a vehicle anywhere else. Joe Little, Arlington More

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